Job description
When applying for this position, it is essential that you read the job description and person specification fully.
About StrongGuard Security UK
StrongGuard Security UK is an accredited, multi-faceted and award-winning national security and risk management provider, specialising in Manned Guarding, Monitoring & Response, Risk Services, Consultancy and Technology.
As an SIA Approved Contractor & Equal Opportunities employer, we are committed to equality, diversity and inclusion under the Equality Act 2010. We welcome applications from all backgrounds and do not tolerate discrimination. All candidates will be treated fairly throughout the recruitment process.
We offer a guaranteed interview scheme for disabled applicants, people over 50 years old and ex service personnel, who meet our minimum selection criteria at each stage of the selection process.
Due to the sensitive nature of the service we deliver to our clients, we can only consider female applicants for this role. Gender is considered to be a genuine occupational requirement in accordance with paragraph 1 of schedule 9 of the Equality Act 2010.
Job Specifics
Job Title: Female Concierge Officer
Location: Sheffield, South Yorkshire, England
Job type: Zero Hour Contract
Opportunities for Part Time / Full Time contracts. Additional hours may be available, subject to business and site demand.
Salary: £12.71 per hour
Job reference: SGS-OPS-2025-09-001
Reporting to: Line Manager
Closing Date: July 01, 2026
Summary
We are seeking a female concierge officer in Sheffield.
The female concierge officer will be working on duty alone and responsible for providing a first-class reception service, whilst ensuring the health, safety and security of the building, residents, contractors, and on-site staff.
This is a zero hour position covering sickness, absence, emergency and overtime; therefore, applicants need only apply for this role if they are flexible covering nights, weekends, and bank holidays.
Our team is our greatest asset, and we value our team. We encourage learning and progression through our comprehensive induction programme, as well as continual professional development through on-going training to develop new and existing skills and encourage career progression.
Roles and Responsibilities:
The main duties of the female concierge officer are to assist the residents, contractors, and on-site staff in maintaining a safe and secure environment.
- Create and maintain a positive first impression for the development.
- General reception duties, including excellent record keeping.
- Communicate effectively through verbal and written records for other professionals.
- To ensure factual and accurate recording of information to handover to the on-site support teams and to ensure that all recordings of information are stored securely.
- To ensure that information is gathered and collated for monitoring and outcome purposes.
- Dealing with residents, approved agencies, and contractors.
- Regular health and safety checks internally and externally.
- Dealing with enquiries from residents and providing the correct contact details within a crisis situation.
- Ensure that any safeguarding (adult and child) issues are communicated and escalated as per specific on-site procedures.
- Represent StrongGuard Security UK, the client and other support agencies to their values during your duties.
- Cleaning duties as per the site cleaning schedule.
Applicants must have / be:
Experience
- 1–3 years of experience in a similar role, demonstrating job-ready skills.
- Experience working in a fast-paced customer focused environment or high-volume environment.
- Experience delivering customer-facing services.
Qualifications
- A valid SIA (Door Supervision or Security) licence
- The applicant should hold a valid First Aid certificate with a minimum of 6 months remaining until expiry.
- The applicant should hold a valid Driving License and would ideally have access to a vehicle, due to shift times.
Skills
- Flexible and reliable with an excellent attendance and punctuality record, smart appearance and professional demeanour.
- An enthusiastic team player with a positive, solution focused approach and must enjoy working with people.
- Self-motivated with the ability to work alone or as part of a team whilst maintaining a friendly approach
- Takes pride in having and providing high standards / excellence with an organised approach, prioritising attention to detail, exceptional accuracy awareness and works with honesty and integrity at all times.
- Excellent customer service with clear communication skills, verbal, written and listening with people whose first language may not be English. (sometimes over sensitive and / or complex issues in a non-judgmental way).
- Be able to maintain professionalism and the ability to follow policy and procedures at all times and when dealing with situations that may be stressful, demanding, and challenging.
- Understand and maintain professional boundaries.
- Confident with conflict management and have the ability to demonstrate sound judgement, at times when dealing with highly sensitive matters
- Ability to prioritise ever-changing / challenging workload and focussed on KPIs and SLAs
- Basic computer skills with the ability to adapt to an everchanging digital environment.
Pre-Employment Screening & Vetting
We are required to complete the following checks, prior to confirming employment:
Identity Check – we will verify your identifying credentials such as Passport or Birth certificate. We will only accept original identification documents.
Right to Work Check – this will validate your right to work status, we will validate authenticity by using Home Office sources.
Address History – you will be required to provide proof of your current address and any other addresses you have lived within the last 10 years.
Checkable Employment / Unemployment / Education History – which involves an analysis of a minimum of 5/10 -years checkable history for all periods of employment / unemployment / education.
Financial Probity Check – this includes bankruptcy, IVA and insolvency checks and checks for CCJ’s up to £10,000.
Global Watchlist Check – cross-referencing the individual’s name(s) against various sanctions, watchlists and fraud databases.
Criminal Record Search - Basic, Standard or Enhanced role dependent.
For further detailed information about the BS7858 and the checks which will be conducted can be found on our website using the link below;
Why work for StrongGuard Security UK?
It’s exciting - Experience a dynamic role where every day brings fresh challenges and opportunities.Be yourself - Join an equal, diverse, and inclusive environment.Make a difference - Contribute to creating a safe and secure environment for communities and individuals.One team - Become part of a collaborative and supportive team environment.Great opportunities - We are committed to fostering your career progression and professional development.Protect communities - Play a key role providing safe, secure and inclusive environments.
- Employee Assistance Programme
- Employee Awards
- Excellent Uniform
- Long Service Bonus
- SIA Licence Renewal
- Team Events
- Training
How to apply
Please complete the online application form at
https://www.strongguardsecurity.co.uk/application-form
StrongGuard Security UK LTD reserves the right to close this vacancy early if a large number of applications are received.
Due to the volume of applications received for our advertisements, we will only contact those candidates shortlisted for interview via email; we aim to do this within 4 weeks of the closing date. If you do not receive the email, it will be that you have not been shortlisted on this occasion.
Pay: From £12.71 per hour
Benefits:
- Free parking
- On-site parking
Work Location: In person
