Student records and awards advisor Work, Jobs in Bakewell, Eng (with Salaries)

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Student Records and Awards Advisor

University of Derby -
Kedleston

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Job details

Full-time | Fixed term contract
£26,981 - £32,445 a year
14 days ago

Benefits

Cycle to work scheme
On-site gym
Annual leave
Company pension
Employee assistance programme
Employee discount
Sick pay

Qualifications

GCSE
Microsoft Office
Administrative experience
Analysis skills
Organisational skills
IT
Business requirements
Business
BTEC
Communication skills
A Level

Full job description

Job details

Responsible to

Student Records and Awards Manager

Location

Kedleston Road, Derby Campus

Closing date

Wednesday 8 July 2026

Salary

£26,981 to £28,213 per annum (for exceptional performers, there is scope for further progression up to £32,445 per annum)

Job grade

ATOS 4

Reference

0140-26

Contract type

Fixed term contract until 31/01/2027

Post type

Full-time

Adaptive working type

Onsite
This role will be based on site, primarily in the named location.

About the University

We have one simple promise – to make a positive impact. Through our ground-breaking research, teaching excellence and commitment to sustainable living, we are changing lives for the better.

The University of Derby is a modern university with a modern outlook. Everything we do is driven by delivering excellence and opportunities for our students, our staff and our region.

We have some of the best university facilities in the UK and achieve outstanding results for our teaching and research and have been awarded Gold in the prestigious Teaching Excellence Framework (TEF) 2023 – making it one of the top universities in the country recognised for its outstanding student experience and student outcomes.

Financially strong and seriously ambitious we offer our employees an inclusive culture that centres itself around staff wellbeing, where you can be confident you will receive all the help and encouragement you need to build a rewarding career with lots of opportunities to enhance your skills.

About the College/Department

The Registry support all aspects of the student journey, right from initial enquiry and application, all the way through to final award and student completion. We strive to provide an outstanding service to all our users and to be thought leaders in our fields of expertise, developing research informed practise. Registry teams work collaboratively with stakeholders to deliver a high-performance culture that promotes wellbeing, diversity and opportunity for all, supporting excellent student experience.

Student Records and Awards

Student Records and Awards support students throughout their whole student journey, from organising their first steps at enrolment to playing an integral role in students finally crossing the stage at graduation. Student Records and Awards works alongside our other colleagues in the Registry, to provide an outstanding service to all our users. Registry teams work collaboratively with stakeholders to deliver a high-performance culture that promotes wellbeing, diversity, and opportunity for all, supporting excellent student experience.

About the role

This role will be primarily based within the Fees theme of the Student Records and Awards team and will play a key part in supporting the University’s core student finance and tuition fee operations during a critical period. Daily activities will include student finance operations, the administration and accurate charging of tuition fees, and the processing of fee waivers. This work is essential to ensuring fees are applied correctly, funding is released in a timely manner, and the University meets its financial, regulatory, and compliance obligations.

Alongside this specialist focus, the role will also contribute to other key Student Records and Awards activities, including enrolment and graduation, providing flexible support across the team as required. You will also support students in our Student Hub. The role requires a high level of attention to detail, strong organisational skills, and a commitment to accuracy, ensuring processes are delivered to a consistently high standard.

As part of Student Records and Awards, the role supports students throughout their entire journey, from their first steps at enrolment to the culmination of their studies at graduation, working collaboratively with colleagues across Registry to deliver an outstanding service and a positive student experience.

This is a fixed term contract until the end of January 2027.

Anticipated interview date: Tuesday 21st July 2026

About You

We are looking for a motivated and reliable individual who is keen to learn and develop, rather than someone who necessarily has prior experience in student records, fees, or student finance. Full training and support will be provided, so a willingness to learn, ask questions, and build confidence in new processes is essential. Prior experience in this area would be an additional benefit.

The ideal candidate will be well organised and demonstrate strong attention to detail, taking pride in delivering accurate work and striving for high standards. Given the nature of the work, the ability to manage tasks effectively, follow processes carefully, and meet deadlines is important.

We are also seeking someone who can work independently, taking ownership of their responsibilities, while also contributing positively as part of a collaborative team. The role involves working closely with colleagues across Student Records and Awards and the wider Registry, so strong communication skills, a helpful attitude, and a commitment to supporting shared goals are key to success.

Above all, we are looking for someone with a positive, flexible approach who is committed to delivering excellent service and supporting a strong student experience. For more information, please see the job description.

Principal accountabilities

Assess, monitor and manage student records and enquiries effectively, acting as the key contact for students, academics and programme support administrators.

Understand the importance and responsibility of the enrolment, attendance, financial, academic and assessment record of each student which drives the student fee charged, funding issued and award given.

Manage enquiries and contact from external stake holders, including but not limited to, Student Loan Company and assist students with their student finance and funding journey.

Manage and maintain accurate student record transactions and data to enable concise reporting for institutional decision-making, strategy development, internal audits and external returns e.g. Student Loans Company, HESA and university league tables. Be proactive and transparent in completing any required investigative and remedial work to maintain accuracy.

Maintain and help evolve further the student-centred culture to support institutional goals for student experience, retention and progression. In doing so, to continually adopt and adjust your approach and methodology to manage conflicting priorities when supporting student needs.

Uphold, understand and guard the student and academic regulations and policies for the institution and the interpretation of them. Hold the same regard for other internal/external policies and procedures.

Work with the Student Records and Awards Officer to implement practice which enhances the student experience and upholds the values of equality and social inclusion.

Ensure that customer service provided to University staff and students is delivered as expected and to a high standard. Assist in establishing service level agreements with internal customers and service providers.

Attend as required and feedback on information received from external meetings, conferences and training.

Support student records and awards presence at all recruitment and conversion events as required e.g. open days, applicant days, outreach events which may be located off-site to provide guidance and information about Tuition Fees, Student Loans and Funding.

Help develop content/information and deliver presentations/talks as required for the purpose of training other teams as part of our governance role at the University and to assist with outreach.

Actively engage and participate in the buddy system in place to enable continuation of service during the absence of colleagues.

Ensure clear, effective and timely communication as appropriate to internal and external stakeholders. Maintain accurate records to enable evidence-based challenge and support.

Using available audits and monitoring processes ensure quality assurance of own work and effective prioritisation to avoid creating bottlenecks and delays.

Engage fully with regular one-to-ones, objective setting and performance review processes. Understanding that these procedures are for individual feedback and development and will need your time and investment.

Help ensure that at all times the student records and awards team act in a responsible, professional manner and comply with General Data Protection Regulations (GDPR) and data security legislation/policy. In doing so, ensure data is extracted, shared, handled and stored appropriately and removed responsibly in accordance to the University’s retention policy.

Attend all training and development opportunities as required to ensure relevancy of practice and compliance.

Provide a good level of technical expertise, support and tactics to benefit effectiveness of operational activity, student experience and compliance.

Engage and participate in service projects and provide professional opinion and information as required.

Contribute to and assist with preparing for service events, team meetings, briefings, committees/groups and training.

Assist with delivering a programme of induction and training for new staff to help ensure a deep understanding of relevant procedures, delivery schedule, systems, data/reporting, compliance requirements and technicalities. This includes full participation in mentoring new team members in day-to-day activities.

Assist with collating information for responses to FOI, Subject Access Requests and informal/formal admissions complaints as expected.

On occasion undertake supervisory responsibilities as required.

Actively engage with and support digital/technological advancement of the service and the team.

Ensure good engagement with staff development opportunities in line with the Registry Workforce development plan.

Adopt the University’s Core Values and Underpinning Behaviours.

Person specification

Essential Criteria

Qualifications

Level 3 qualifications such as A-Levels, BTEC Extended Diploma or equivalent qualification, with GCSE Maths and English at Grade 4/C or equivalent or comparable knowledge and transferable skills gained through professional experience

Experience

Experience of working in a team within a busy administrative environment
Experience of using data to review accuracy of records to ensure correct record keeping (For example, reviewing Student Loan Company applications to ensure they match a student's study pattern)
Demonstrable experience of adapting to and managing change in the workplace at a personal level

Skills, knowledge and abilities

Strong capabilities in MS Office suite
Understanding complex requirements, planning work and managing priorities
Contributing to the creation of innovative solutions to problems, addressing the root cause and thus making a positive impact
Working collaboratively across boundaries to achieve common goals
Building and maintaining strong working relationships at all levels across an organisation
Good interpersonal skills including the ability to demonstrate tact and diplomacy in dealing with a wide range of contacts both internal and external to the University
Strong customer and service focus
Excellent organisational skills
Excellent writing skills and telephone manner
Good judgement of situations and people and the ability to respond appropriately, professionally and commendably
Ability to adapt and be flexible
Ability to understand and apply regulations/rules e.g., GDPR
Demonstrate digital competency across a range of technologies
Good analytical skills and ability to convey messages

Business requirements

Able to recognise the need and be willing to work outside of normal hours at times as relevant to achieving service delivery, targets and deadlines
Able to recognise the need and be willing to travel and work at any of the University sites as relevant to support staff, attend events, meetings or for presence
Ability to work outside of normal working hours (including some evenings and weekends), to support the business during key University events, such as Graduation, Clearing and Open Days

Desirable Criteria

Qualifications

HND or equivalent
IT qualifications (or equivalent experience) e.g., web development, Share-point, MS 365, MS Teams
Relevant professional body membership

Experience

Experience of working in a records management, fees/funding, exams or awards team
Experience of working in the Higher Education sector
Understanding of a post-16 vocational institution

Benefits

Generous annual leave entitlement of 38 days inclusive of bank holidays and concessionary days (pro rata)
Local Government Pension Scheme
Suite of holistic wellbeing benefits and support including family-friendly policies, generous sick pay provision and comprehensive Employee Assistance Programme
Access to a variety of staff discounts at high street retailers
Discounted onsite gym
Cycle to Work scheme
A flexible working environment
A commitment to personal and professional development

Key contact

For further information and informal enquiries regarding the role, please contact Antonia Fox, Student Records and Awards Manager via [email protected]

For enquiries regarding your application and for sponsorship eligibility, please contact the recruitment team via [email protected].

Important information

Visa Sponsorship Eligibility

The University is unable to sponsor the employment of international workers under the Skilled Worker route for this role; however, applications are welcome from candidates who are able to demonstrate an alternative right to work in the UK.

Equity, diversity and inclusion

The University of Derby is committed to promoting equity, diversity and inclusion, regardless of age, disability, trans status, marriage and civil partnership, pregnancy and maternity, race, religion or belief (or none), sex and sexual orientation.

We are Disability Confident Employers, demonstrating our commitment to disability inclusion, and invite applicants to highlight adjustments they may require to ensure equitable participation in our recruitment processes.

Further, we are committed to ensuring an environment which is trans and non-binary-inclusive for all our staff, students, partners, and visitors, and continuously review our policies, guidance and training.

When applying to join the University, you can choose your preferred title, including the gender-neutral title 'Mx'. We also ask our candidates if they would like to share their preferred pronouns. This is voluntary but demonstrates our commitment to inclusivity for trans and non-binary candidates. Once employed, you can add pronouns and preferred names onto our system.

The University of Derby undertakes anonymised shortlisting during the staff recruitment process. This means that, when shortlisting, panel members will not be able to see an applicant’s name and will see an applicant number instead. This demonstrates the practical steps we are taking to remove barriers to recruitment by minimising the possible impact of our unconscious bias.

However you identify, we actively celebrate the knowledge, experience and talents each person brings. Our students come from a wide range of backgrounds; therefore we are particularly interested to hear from applicants who will help our leaders and teams be more reflective of our student population.

Read more about equity, diversity and inclusion at the University of Derby.

Environmental Sustainability

At the University of Derby, we are passionate about embedding sustainability into everything that we do. We aim to bring environmental sustainability into all aspects of the University, including teaching, research and operational activities. In line with the University's strategic framework, we expect all our staff to embed sustainability into their working practices and support the University's objective to reach net zero carbon by 2050.

Don’t miss your chance – join the team and make a difference today!

How to apply

You can apply by submitting an online application. Once you have signed in or registered with us you will be able to begin your application. If you are creating an account for the first time, please ensure you provide an email address that you access regularly as this will be our main means of contacting you regarding your application.

The University reserves the right to close this vacancy early if we receive a high volume of applications. We encourage you to submit your application as soon as possible to avoid disappointment.

If you require any assistance, including the provision of any documentation in an alternative format, please contact the Recruitment team at [email protected].

Please note all applications must be submitted online by Midnight GMT on the closing date of the vacancy.

Apply Now

Refine Your Search

student records and awards advisor jobs in bakewell, eng

Student Records and Awards Advisor

Student Registry Support Assistants (x8)

Customer Service Advisor

College Advisor - Placements

Health and Safety Manager

Other jobs to consider

I want to receive the latest job alerts for student records and awards advisor in bakewell, eng

Explore jobs in more locations

Job details

Essential Criteria

Qualifications

Experience

Skills, knowledge and abilities

Business requirements

Desirable Criteria

Qualifications

Experience

Visa Sponsorship Eligibility

Equity, diversity and inclusion

Environmental Sustainability

How to apply

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