Customer support & client services managers Work, Jobs in Baldock, Hrt (with Salaries)

Customer Relationship Manager
Macc Care Limited —Leighton Buzzard
- £35,000 - £45,000 a year
- Full-time
- Customer service
- In-person
- Communication skills
- Free parking
- Referral programme
Quick apply
11d
Charity Calling Team (Lead)
The Professional Fundraiser —Hitchin
- From £33,000 a year
- Part-time
- Google Suite
- Management
- Customer service
- Free parking
- Employee assistance programme
Quick apply
10d
Head of Retention
Higher Ed Partners (UK) LTD —St Albans
- £65,000 - £70,000 a year
- Full-time
- Hybrid work
- Social media management
- Salesforce
- Analysis skills
- Health & wellbeing programme
- Employee discount
Quick apply
9d
Operational Sales Manager (Outbound Contact Centre Team - Retail)
Allwyn UK —Watford
- Hybrid work
- Sales
- Customer service
- Analysis skills
- Annual leave
- Employee assistance programme
Quick apply
Customer Service Centre Lead
Raytheon —Harlow
- Weekend availability
- Management
- Microsoft Office
- Leadership
- Sick pay
6d
Sales Team Leader
Simplify Group —Cambridge
- £31,672.50 a year
- Full-time
- Sales
- Customer service
- Organisational skills
- Free parking
- Employee assistance programme
Quick apply
8d
Regional Resolution Manager - North Counties
Peabody —Dunstable
- £50,000 a year
- Hybrid work
- Analysis skills
- Leadership
- Communication skills
- Annual leave
2d
Contact Centre Team Manager - 12 Month FTC (Maternity Cover)
Allwyn UK —Watford
- Hybrid work
- Management
- Customer service
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply
Service Delivery Team Leader
BoilerJuice —Saint Ives
- £35,000 a year
- Full-time
- Management
- English
- Supervising experience
- Free parking
- Health & wellbeing programme
Quick apply
11d
Centre Support Manager (12month Maternity)
Porsche Retail Group —Hatfield
- Up to £37,000 a year
- Monday to Friday
- CRM software
- Customer service
- Microsoft Office
- Free parking
- Employee assistance programme
Quick apply
11d
Principal Customer Success Manager
Forter —London
- Hybrid work
- In-person
- Leadership
- Annual leave
Quick apply
Sales Support Manager - Earthmoving
Liebherr-Great Britain Ltd. —Biggleswade
- Full-time
- Data analysis skills
- Microsoft Office
- Organisational skills
2d
Golf & Leisure Membership Manager
Brocket Hall —Hatfield
- £35,000 - £38,000 a year
- Weekend availability
- Employee discount
Quick apply

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customer support & client services managers jobs near baldock, hrt

Customer Relationship Manager

Macc Care Limited
Leighton Buzzard

Quick apply

Job details

Permanent | Full-time
£35,000 - £45,000 a year
11 days ago

Benefits

Free parking
Company pension
Referral programme
On-site parking

Qualifications

Customer service
Care home
B2B sales
Relationship management
Account management
Communication skills

Full job description

Leighton Rose Care Home

Company Description: Since 2004, Macc Care has been dedicated to providing a home-like environment for individuals who require regular care or nursing assistance. With 16 care homes in the West Midlands, our core values of Love, Caring, and Compassion form the backbone of our services. These values are symbolized by the 'Rose,' representing cherished new beginnings. Our dedicated staff exemplify these qualities, making each home unique yet uniformly exceptional.

Role Description: This is a full-time, on-site position for a Customer Relations Manager at Leighton Rose Care Home in Leighton Buzzard, Milton Keynes. The role involves fostering strong relationships with residents and their families, ensuring high levels of satisfaction with our services, and promptly addressing any concerns or complaints. The role will also involve in coordinating with care teams, conducting regular check-ins with residents, and facilitating smooth communication between residents, their families, and the care team. Additional responsibilities include organizing events, enhancing customer experiences, and maintaining records related to customer interactions and feedback

Key Responsibilities for the Customer Relations Manager:

Oversee the entire sales process within the care home environment, from initial contact to experience-driven tours, confident closures, and periodic customer satisfaction surveys
Collaborate with the Macc Care marketing team to implement robust marketing strategies encompassing special events, networking endeavours, and community and public engagement
Manage resident and family relationships, ensuring satisfaction with services and addressing any concerns or complaints
Coordinate with care teams, conduct regular check-ins with residents, and facilitate smooth communication between residents, their families, and the care team
Organize events and enhance customer experiences
Maintain records related to customer interactions and feedback

Qualifications for the Customer Relations Manager:

Strong communication and interpersonal skills
Previous experience within a care setting is essential
Experience in customer service or relationship management
Ability to manage and resolve conflicts efficiently
Understanding of the healthcare or care home industry is a plus
Organizational and multitasking abilities
Proficiency in using customer relationship management (CRM) software
Empathy, patience, and a caring attitude

Salary & Benefits:

Negotiable & dependent on experience starting from £35,000.
DBS fee refunded
28 days holiday
Free car parking
Contributory Pension scheme
Free Blue Light Card
Access to on demand pay

Join us at Macc Care and be at the heart of our care home services, embarking on a journey of sales, relationship-building, and community engagement. Your role is pivotal in ensuring that occupancy rates and admissions align harmoniously with our financial growth plan and expectations.

Job Types: Full-time, Permanent

Pay: £35,000.00-£45,000.00 per year

Benefits:

Company pension
On-site parking
Referral programme

Work Location: In person

Quick apply

Refine Your Search

customer support & client services managers jobs in baldock, hrt

Customer Relationship Manager

Charity Calling Team (Lead)

Head of Retention

Operational Sales Manager (Outbound Contact Centre Team - Retail)

Customer Service Centre Lead

Sales Team Leader

Regional Resolution Manager - North Counties

Contact Centre Team Manager - 12 Month FTC (Maternity Cover)

Service Delivery Team Leader

Centre Support Manager (12month Maternity)

Principal Customer Success Manager

Sales Support Manager - Earthmoving

Golf & Leisure Membership Manager

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