Customer experience representative Work, Jobs in Balerno, Edh (with Salaries)

Customer Services Lead Agent (KLM/AF)
Swissport International AG —Edinburgh
- Weekend availability
- Microsoft Powerpoint
- Microsoft Excel
- Management
7d
Customer Experience Representative
REVIVAL ENTERPRISE LTD —Edinburgh
- £14 - £17 an hour
- Full-time
- Business development
- In-person
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
17h
Customer Representative - Edinburgh
Nationwide Building Society —Edinburgh
- From £25,250 a year
- Full-time
- Customer service
- Banking
1d
Freelance In Person Event Specialist - Edinburgh, Scotland
Visit.org —Edinburgh
- Temporary
- Customer service
- English
- Travel
Quick apply
Field Sales Representative
SGD Management Limited —Currie
- £28,000 - £30,000 a year
- Full-time
- Sales
- Customer service
- Driving
- Store discount
- Employee discount
Quick apply
13d
Sales - Sales Advisor - UK
New Look —Edinburgh
- Part-time
- Microsoft Word
6d
Customer Service Representative
Hertz —Edinburgh
- Full-time
- Sales
- Customer service
- English
Sales and Customer Service Representative (part-time)
ACF Cleaning Ltd —Glenrothes
- £15.98 an hour
- Part-time
- Customer service
- English
- In-person
- Free parking
- Flexible schedule
Quick apply
14d
Head of Hospitality & Events
BaxterStorey UK —Edinburgh
- £40,000 - £45,000 a year
- Weekend availability
- Hospitality
- Hotel
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Venue Sales Representative
Octopus Energy Group —Edinburgh
- £26,300 a year
- Weekend availability
- IT
Quick apply
Customer Service Representative
Optos —Dunfermline
- Customer service
- Microsoft Office
- Communication skills
Customer Contracts Manager
Alexander Dennis —Larbert
- Full-time
- Hybrid work
- Contracts
- Communication skills
Quick apply
6d
Seasonal Customer Service Assistant
World Duty Free Group —Edinburgh
- Part-time
- Sales
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
14h
Customer Service Representative
William Hill —Alloa
- £12.75 an hour
- Part-time
- Customer service
- Employee discount
Cleaning Team Member ( Early Morning)
MaxxClean Ltd —Queensferry
- £12.71 an hour
- Part-time
- In-person
- Communication skills
Quick apply
2d
Head of Hospitality - Food & Beverage
Filmhouse —Edinburgh
- £38,000 - £40,000 a year
- Weekend availability
- Hospitality
- Bar
- Supervising experience
- Health & wellbeing programme
- Employee discount
Quick apply
Restaurant Host/Hostess
Port of Leith Distillery Bar —Edinburgh
- £12.71 an hour
- Overtime
- Serving
- Hospitality
- Bar
- Employee discount
Quick apply
2d
Tenants Liaison Officer
Kier Group —Dalkeith
- Full-time
- Microsoft Word
- Microsoft Excel
- Administrative experience
- Flexible schedule
Counter Sales
EECOL —Airdrie
- £23.79 - £29.74 an hour
- Full-time
- Microsoft Word
- Computer literacy
- Annual leave
- Employee discount
3d
Customer Service Team Leader
William Hill —Alloa
- £27,941.96 a year
- Full-time
- Customer service
- Supervising experience
- Employee discount

I want to receive the latest job alerts for customer experience representative in balerno, edh

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer experience representative jobs near balerno, edh

Customer Services Lead Agent (KLM/AF)

Swissport International AG -
Edinburgh

Apply Now

Job details

Full-time | Fixed term contract
7 days ago

Qualifications

Microsoft Powerpoint
Microsoft Excel
Management
Customer service
GCSE
English
Microsoft Office
Continuous improvement
Organisational skills
Leadership
Communication skills

Full job description

Overview:

Job Summary

Customer Services Lead Agent for AF/KLM.

Contract: Fixed term until 31/10/2026

To provide professional supervision on a shift basis to the Passenger Service team to ensure the highest standards of quality, customer service, punctuality and health & safety are maintained.

This role will be a secondment for internal applicants.

Responsibilities:

Job Responsibilities

Lead, motivate and organise the Customer Service Agents on shift to ensure that Airline quality and punctuality standards and Swissport performance standards are met in the most cost effective-fashion.
Review the performance of all agents on shift, to identify areas for improvement, to provide immediate training and to refer for further training where appropriate, to maintain the highest level of effectiveness and professionalism.
Act as the first line contact for all staff on shift, in order to help staff solve problems accurately and with customer and Swissport guidelines.
To act as a role model in all dealings with others and to ensure new staff are coached and supported to reach optimum performance as quickly as possible, in order to aid retention and development of staff.
To deal effectively with passengers ineligible to fly or causing difficulties, in a professional effective manner, in order to minimise disruption on station or delay to normal activities.
To consistently work in a safe and effective manner, to ensure that any action taken does not cause a risk either to themselves or any other party. To promptly implement appropriate emergency procedures as required and report all safety and security risks, promptly and through the correct channels.
Forge professional and effective working relationships with own team, supervisors, airline customers and their representatives, in order to maintain and develop Swissport's reputation. To willingly share knowledge and own experience with colleagues and act in a cooperative manner to ensure customer service is continuously improved.
Consistently demonstrate a high standard of appearance and time keeping, in order to maintain the visual and professional status of Swissport
Undertake additional duties assigned by the Duty Manager or Service Delivery Manager.
Ensure compliance with all SOPs and policies in order to meet or exceed regulatory standards and deliver the desired customer service experience
Ensure all safety and security processes and procedures are complied with at all times
Manage and contribute towards change within the operational environment and maintain commercial awareness in identifying new business opportunities
Any other duties that may be required

Qualifications:

Qualifications and Competencies

In possession of at least three GCSE’s / O Level or Leaving Cert (and equivalent)
Microsoft Office (Excel, Work, PowerPoint) skills and experience required
Minimum 1 years' experience or equivalent in a Customer Service role
Flexible to work on various shifts (days, evening, nights, weekends, and holidays)
Ability to speak and understand the English language
Ability to travel to the airport at times where public transport is not available
Excellent communication skills (written and verbal)
Must be able and willing to type and learn airline specific computer systems
Ability to follow processes and procedures and apply flexible approach when required
Willingness to work in inclement weather if required
Passionate about customer service
Leadership and people management skills
A proven ability to problem solving and decision-making experiences.
Planning, organisational skills with effective communication skills both verbally and written
Commitment to continuous improvement and must have relevant work experience
Self-motivated and able to work independently
Previous experience working in an aviation environment is desired
Ability to speak additional languages is desired
A good understanding of all regulatory and recommended procedures that relate to the airport environment

Apply Now

Refine Your Search

customer experience representative jobs in balerno, edh

Customer Services Lead Agent (KLM/AF)

Customer Experience Representative

Customer Representative - Edinburgh

Freelance In Person Event Specialist - Edinburgh, Scotland

Field Sales Representative

Sales - Sales Advisor - UK

Customer Service Representative

Sales and Customer Service Representative (part-time)

Head of Hospitality & Events

Venue Sales Representative

Customer Service Representative

Customer Contracts Manager

Seasonal Customer Service Assistant

Customer Service Representative

Cleaning Team Member ( Early Morning)

Head of Hospitality - Food & Beverage

Restaurant Host/Hostess

Tenants Liaison Officer

Counter Sales

Customer Service Team Leader

I want to receive the latest job alerts for customer experience representative in balerno, edh

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected