First line managers Work, Jobs in Balerno, Edh (with Salaries)

Customer Services Lead Agent (KLM/AF)
Swissport International AG —Edinburgh
- Weekend availability
- Microsoft Powerpoint
- Microsoft Excel
- Management
7d
Security Officer
The Royal Yacht Britannia —Edinburgh
- £14.05 - £15.55 an hour
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Outlook
- Free parking
- Store discount
Quick apply
3d
Barista
Starbucks —Edinburgh
- Weekend availability
- Store discount
- Employee assistance programme
Deputy Manager
Xcite West Lothian Leisure —Bathgate
- £34,743.01 a year
- Full-time
- Management
- Customer service
- Microsoft Office
- Free parking
- Store discount
Quick apply
1d
Substance Use Support Worker
NHS Scotland —Falkirk
- £31,537 - £34,303 a year
- Full-time
- Travel
- Communication skills
8d
Duty Manager
ABM UK —Edinburgh
- £39,000 a year
- Full-time
- Customer service
- English
- Organisational skills
- Employee discount
Quick apply
Sales - Sales Advisor - UK
New Look —Edinburgh
- Part-time
- Microsoft Word
6d
Deskside Support Engineer (Edinburgh)
Seven Investment Management —Edinburgh
- Azure
- Customer service
- Microsoft Office
Workflow and Clinical Coding Coordinator
Dalhousie Medical Practice —Bonnyrigg
- Full-time
- Microsoft Excel
- Analysis skills
- IT
- Free parking
- Employee discount
Quick apply
11h
QC Analyst
Veranova L P —Edinburgh
- 12 hour shift
- Bachelor's degree
- No degree
- Organisational skills
- Annual leave
- Life insurance
Quick apply
Assistant Site Manager
BarrattDevelopments —Edinburgh
- Customer service
- Construction
Work Area Manager
Royal Mail Group —Edinburgh
- Full-time
- Continuous improvement
- Leadership
- Communication skills
- Annual leave
1d
Duty Manager
ABM —Edinburgh
- £39,000 a year
- Full-time
- Customer service
- English
- Organisational skills
Human Resources Adviser
NHS Scotland —Denny
- £34,544 - £43,039 a year
- Full-time
- Human resources
- Organisational skills
8d
New Build Client Relations Manager
Mortgage Advice Bureau —Edinburgh
- £27,000 - £32,000 a year
- Weekend availability
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Annual leave
- Work from home
Quick apply
13d
Transport First Line Manager
DHL —Livingston
- £37,504.00 - £37,504.81 a year
- Weekend availability
- Analysis skills
Physiotherapist
PAM Physio Solutions —Edinburgh
- £34,000 - £38,000 a year
- Full-time
- Hybrid work
- Anatomy knowledge
- Rehabilitation centre
- Patient care
- Annual leave
- Flexitime
Quick apply
2d
EHS Team Lead
Veranova L P —Edinburgh
- Full-time
- Master's degree
- Bachelor's degree
- APIs
- Annual leave
- Life insurance
Quick apply
Cashier- Edinburgh Castle 1246
Historic Environment Scotland —Edinburgh
- From £29,622 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Flexible schedule
1d
Customer Service Advisor - Edinburgh
HM Revenue and Customs —Edinburgh
- £28,016 a year
- Part-time
- Hybrid work
- Customer service
- Basic maths
- No experience needed
- Annual leave
- Work from home
13d

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Customer Services Lead Agent (KLM/AF)

Swissport International AG -
Edinburgh

Apply Now

Job details

Full-time | Fixed term contract
7 days ago

Qualifications

Microsoft Powerpoint
Microsoft Excel
Management
Customer service
GCSE
English
Microsoft Office
Continuous improvement
Organisational skills
Leadership
Communication skills

Full job description

Overview:

Job Summary

Customer Services Lead Agent for AF/KLM.

Contract: Fixed term until 31/10/2026

To provide professional supervision on a shift basis to the Passenger Service team to ensure the highest standards of quality, customer service, punctuality and health & safety are maintained.

This role will be a secondment for internal applicants.

Responsibilities:

Job Responsibilities

Lead, motivate and organise the Customer Service Agents on shift to ensure that Airline quality and punctuality standards and Swissport performance standards are met in the most cost effective-fashion.
Review the performance of all agents on shift, to identify areas for improvement, to provide immediate training and to refer for further training where appropriate, to maintain the highest level of effectiveness and professionalism.
Act as the first line contact for all staff on shift, in order to help staff solve problems accurately and with customer and Swissport guidelines.
To act as a role model in all dealings with others and to ensure new staff are coached and supported to reach optimum performance as quickly as possible, in order to aid retention and development of staff.
To deal effectively with passengers ineligible to fly or causing difficulties, in a professional effective manner, in order to minimise disruption on station or delay to normal activities.
To consistently work in a safe and effective manner, to ensure that any action taken does not cause a risk either to themselves or any other party. To promptly implement appropriate emergency procedures as required and report all safety and security risks, promptly and through the correct channels.
Forge professional and effective working relationships with own team, supervisors, airline customers and their representatives, in order to maintain and develop Swissport's reputation. To willingly share knowledge and own experience with colleagues and act in a cooperative manner to ensure customer service is continuously improved.
Consistently demonstrate a high standard of appearance and time keeping, in order to maintain the visual and professional status of Swissport
Undertake additional duties assigned by the Duty Manager or Service Delivery Manager.
Ensure compliance with all SOPs and policies in order to meet or exceed regulatory standards and deliver the desired customer service experience
Ensure all safety and security processes and procedures are complied with at all times
Manage and contribute towards change within the operational environment and maintain commercial awareness in identifying new business opportunities
Any other duties that may be required

Qualifications:

Qualifications and Competencies

In possession of at least three GCSE’s / O Level or Leaving Cert (and equivalent)
Microsoft Office (Excel, Work, PowerPoint) skills and experience required
Minimum 1 years' experience or equivalent in a Customer Service role
Flexible to work on various shifts (days, evening, nights, weekends, and holidays)
Ability to speak and understand the English language
Ability to travel to the airport at times where public transport is not available
Excellent communication skills (written and verbal)
Must be able and willing to type and learn airline specific computer systems
Ability to follow processes and procedures and apply flexible approach when required
Willingness to work in inclement weather if required
Passionate about customer service
Leadership and people management skills
A proven ability to problem solving and decision-making experiences.
Planning, organisational skills with effective communication skills both verbally and written
Commitment to continuous improvement and must have relevant work experience
Self-motivated and able to work independently
Previous experience working in an aviation environment is desired
Ability to speak additional languages is desired
A good understanding of all regulatory and recommended procedures that relate to the airport environment

Apply Now

Refine Your Search

first line managers jobs in balerno, edh

Customer Services Lead Agent (KLM/AF)

Security Officer

Barista

Deputy Manager

Substance Use Support Worker

Duty Manager

Sales - Sales Advisor - UK

Deskside Support Engineer (Edinburgh)

Workflow and Clinical Coding Coordinator

QC Analyst

Assistant Site Manager

Work Area Manager

Duty Manager

Human Resources Adviser

New Build Client Relations Manager

Transport First Line Manager

Physiotherapist

EHS Team Lead

Cashier- Edinburgh Castle 1246

Customer Service Advisor - Edinburgh

I want to receive the latest job alerts for first line managers in balerno, edh

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