Situated in the heart of Glasgow’s vibrant West End, the Glasgow Grosvenor Hotel is a stylish and characterful 4-star property overlooking the Botanic Gardens and nestled among the city’s best bars, boutiques, and cultural hotspots. With elegant Victorian architecture and modern interiors, the hotel combines classic charm with contemporary comfort.
The property features over 90 beautifully appointed bedrooms, a welcoming bar and restaurant, and flexible meeting and event spaces, including a grand ballroom—making it a popular choice for both leisure guests and corporate clients.
At Glasgow Grosvenor, we pride ourselves on warm Scottish hospitality, a close-knit team culture, and delivering memorable guest experiences every day. Whether it’s a romantic weekend, a business trip, or a wedding celebration, we go the extra mile to make every moment special.
What will I be doing?
As a Reservations and Events Sales Executive for the Glasgow Grosvenor Hotel, we are looking for a positive can-do attitude to drive exceptional standards and guest experience. You will be responsible for the following tasks;
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Dealing directly with our guest enquiries, questions and reservations; warmly answering calls and emails, providing the highest standard of customer service at all times, you’ll also carry out correspondence quality checks
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Contributing fully to the team’s targets to ensure sales forecasts are achieved, upselling the hotel bedrooms, our restaurants and variety of activities
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Utilising our Property Management Systems to achieve the highest possible output and results
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Liaising with your colleagues in the teams throughout the hotel to ensure fantastic teamwork, smooth communication and a superior service for our guests
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Interacting with our guests, always warm, professional, helpful and doing everything you can to exceed their expectations.
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Receive and convert incoming enquiries to achieve targets and maximize revenue
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Manage an events schedule to maximise yield
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Focus on a consistently executed up-selling approach
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Build strong relationships with customers to fully understand their needs
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Arrange and carry out Hotel show rounds
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Ensure the complete administration and execution of all planned events
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Participate in hotel promotional activities
What are we looking for?
A Reservations and Events Sales Executive serving 7 Hospitality Management managed hotels is always working on behalf of our Guests, Owners and working with other Team Members. To successfully fill this role you must possess the attitudes, behaviours, skills and values that follow;
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Enthusiastic, confident and warm; you like working in an environment where things move and flex.
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You’re supremely reliable and like to ensure every job is completed to the highest standard consistently
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You have excellent organisational skills, impeccable attention to detail and a fantastic ability to prioritise
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Flexibility, adapting to changing demands and timescales, as well as using your initiative, are just some of your key skills
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Highly motivated and possessing an immense sense of pride in your work; you're passionate about delivering the high standards for our guests in line with the Glasgow Grosvenor brand
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You have a positive “can do” attitude to solving problems in a professional and courteous manner
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A strong team player with great communication skills and an enthusiastic approach; you're well organised and punctual
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You want to be part of a team that works hard, supports each other and above all has fun along the way
Our Values
Transparency | We ensure clarity in communication so that there are no surprises
Ownership | We think and perform like owners
Driven | We have a constant desire for improvement
Investment in our People | We continuously invest in our people to ensure that they are the best that they can be
Benefits
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Pension Scheme
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Discounted Hotel Stays across our 7H Portfolio
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Discounted Food and Beverage across our 7H Portfolio
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Incremental Holiday Entitlement
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Development Opportunities
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Save as you Learn scheme
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Cycle to work scheme
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Employee Assistance Programme
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Your Birthday off
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Retail & Gym Discounts
Experience:
Sales: 1 year (preferred)
Hospitality: 2 years (required)
Work authorisation: United Kingdom (required)
Work Location: In person
