Job Purpose
To provide efficient and professional administrative support across customer service, finance, and operational functions. The Administrator will ensure accurate record-keeping, timely communications, and compliance with company procedures, supporting the smooth running of Rathlin Ferry’s services.
Key Responsibilities
Administration & Office Support
- Maintain accurate and up-to-date computerised and manual records relating to bookings, customer accounts, and company documentation.
- Support the Office Manager with correspondence, scheduling, and document preparation.
- Prepare data and assist in the compilation of regular management and financial reports.
- Ensure all confidential information is handled in line with GDPR and company data protection policies.
Customer Service
- Act as the first point of contact for customer enquiries by phone, email, or in person.
- Handle booking queries, complaints, and customer feedback professionally and efficiently.
- Maintain a polite, calm, and solution-focused approach when dealing with members of the public, including in difficult situations.
Financial Administration
- Maintain accurate records of supplier invoices and ensure timely processing of payments.
- Record customer payments and monitor accounts receivable, following up proactively on outstanding balances.
- Process staff expense claims and maintain supporting documentation.
- Use online payment facilities responsibly and securely, in line with financial control procedures.
Operational Support
- Assist with report preparation, presentations, and administrative duties related to harbour or vessel operations.
- Support coordination between the Office Manager, General Manager, and operational teams.
- Contribute to a positive and collaborative working environment across all departments.
Health, Safety & Compliance
- Follow all company Health & Safety procedures and report any incidents or concerns.
- Maintain good timekeeping, attendance, and professional standards.
- Support company hygiene and office management practices in accordance with policy.
Other Duties
- Undertake any other reasonable duties as required by the Office Manager or General Manager to support business needs.
Essential Criteria
- Minimum of 2 years’ experience in a busy office or administrative environment.
- ML5 medical.
- Proven ability to manage multiple tasks and deliver to deadlines.
- Strong communication and interpersonal skills, with experience in customer-facing roles.
- Proficient in Microsoft Office (Word, Excel, Outlook).
- Demonstrated ability to handle sensitive information with discretion.
Desirable Criteria
- Experience within a ferry, transport, or maritime service environment.
This role will include weekend work including a Saturday & Sunday as per rota basis
This job is 37/40 hours per week with the potential for additional cover as needed.
Job Type: Permanent
Pay: From £14.50 per hour
Benefits:
- Company pension
- On-site parking
Ability to commute/relocate:
- Ballycastle BT54 6BT: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person
