Technical account Work, Jobs in Ballyclare, Ant (with Salaries)

Technical Support Engineer
INDICOMSUR —Newtownabbey
- £38,000 - £40,000 a year
- Full-time
- Computer literacy
- English
- In-person
Quick apply
KYC / CDD Operations Analyst â€“ Anti-Money Laundering
Bank of America —Belfast
- Full-time
Global Financial Crimes Investigator
Bank of America —Belfast
- Full-time
- Bachelor's degree
- No degree
- Financial services
Junior Accounts Receivable Analyst - Early Career opportunity - Belfast
Vantage Point —Belfast
- Analysis skills
- Bachelor's degree
- Organisational skills
Global Financial Crimes Senior Investigator
Bank of America —Belfast
- Full-time
- Writing skills
- Bachelor's degree
- No degree
Global Financial Crimes Specialist â€“ IT SPOC
Bank of America —Belfast
- Full-time
- Computer networking
- Organisational skills
- Communication skills
2nd Line Support Consultant
BCN Group —Belfast
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Azure
- Travel
- Computer networking
- Annual leave
- Employee assistance programme
Quick apply
ASPIRE GSC – Service Desk Level 1/Level 2 Analyst - Belfast Based
Version 1 —Belfast
- 12 hour shift
- Remote
- Azure
- Maintenance
- AWS
- Work from home
- Employee assistance programme
Quick apply
Account Manager
Expeditors —Newtownabbey
- Full-time
- CRM software
- Customer service
- Business development
- Employee stock purchase plan
- Life insurance
Quick apply
Web Developer (WordPress)
ProfileTree —Belfast
- Full-time
- Hybrid work
- Customer service
- Communication skills
- Time management
- Annual leave
Quick apply
DIGITAL MARKETING EXECUTIVE / GRADUATE ROLE
Safety Solutions NI —Lisburn
- Full-time
- Social media management
- Communication skills
- Free parking
- Work from home
Quick apply
Technical Account Manager
Napier AI —Belfast
- Full-time
- Hybrid work
- Microsoft Word
- Scripting
- Organisational skills
- Annual leave
- Employee discount
Quick apply
10d
Customer Success Manager
Specifi.io ltd —Bangor
- £35,000 - £38,000 a year
- Full-time
- CRM software
- Salesforce
- In-person
- Free parking
Quick apply
5d
ASPIRE Global Service Centre – Support Analyst
Version 1 —Belfast
- Full-time
- Hybrid work
- Maintenance
- Analysis skills
- Travel
- Employee assistance programme
- Employee discount
Quick apply
Technical Account Manager
Napier Technologies Limited —Belfast
- Full-time
- Microsoft Word
- Scripting
- Organisational skills
- Annual leave
- Employee discount
10d
R&D Technical Consultant (Software)
Visiativ —Belfast
- Hybrid work
- Travel
- Software development
- Communication skills
- Sick pay
Quick apply
Safety & Training Facilitator
British Steel —Lisburn
- Full-time
- Continuous improvement
- Organisational skills
- Training & development
- Annual leave
- Employee assistance programme
10d
Technical Director, Capture Management Lead - Water
AECOM —Belfast
- Full-time
- Hybrid work
- Management
- Business development
- Travel
Account Relationship Support Assistant Manager, Defence Convergent Market, Clients and Markets
Deloitte —Belfast
- Hybrid work
- Microsoft Powerpoint
- Databases
- Presentation skills
Fleet Service Coordinator
Simplicity Group LTD —Belfast
- From £28,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Customer service
- English
- Annual leave
Quick apply
3d

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Technical Support Engineer

INDICOMSUR
Newtownabbey

Quick apply

Job details

Permanent | Full-time
£38,000 - £40,000 a year

Qualifications

Technical troubleshooting
Desktop support
TCP
Operating systems
Computer literacy
Incident queue management
User account provisioning
Ticket management
Incident documentation
English
User account management
Service restoration
IT permissions management
Computer hardware
CompTIA Network+
Ticket management systems
Technical support incident logging
Network support
Technical writing
IP networking
Customer support
Customer interaction
IT incident logging
Application support
Root cause analysis
Fault diagnosis and repair
Incident log maintenance
Communication skills
PowerShell scripting
PowerShell
CompTIA A+
Intune
Mobile devices

Full job description

About the Role

Indicom Business Technology Services is looking for a Technical Support Engineer to join our team at Abbey Enterprise Park in Newtownabbey. You will provide technical assistance to business customers, investigate hardware and software issues, and ensure that users can access reliable and secure technology services.

This position is suited to a technically capable and customer-focused professional who can diagnose problems, explain solutions clearly, and manage several support requests at the same time. You will work with service desk colleagues, systems administrators, network engineers, external suppliers, and client representatives to resolve incidents and maintain service quality.

Key Responsibilities

Provide first-line and second-line technical support to business users.
Diagnose and resolve hardware, software, network, and user-access issues.
Respond to support requests received by telephone, email, remote-support tools, and the ticketing system.
Install, configure, and maintain laptops, desktop computers, monitors, printers, and mobile devices.
Support Microsoft Windows, Microsoft 365, Outlook, Teams, and other common business applications.
Create and manage user accounts, permissions, distribution lists, and password resets.
Troubleshoot internet connectivity, Wi-Fi, virtual private network, and local network issues.
Record incidents, actions taken, solutions, and user communications accurately.
Prioritise support requests according to urgency, business impact, and service-level requirements.
Escalate complex incidents to senior engineers or specialist teams when necessary.
Support employee onboarding and offboarding by preparing equipment and managing system access.
Perform routine software updates, security checks, and device-maintenance activities.
Maintain an accurate inventory of company and client technology equipment.
Prepare troubleshooting guides, technical procedures, and knowledge-base articles.
Follow up with users to confirm that problems have been fully resolved.
Identify recurring technical issues and recommend long-term improvements.

What We Are Looking For

At least 2–3 years of experience in IT support, technical support, service desk operations, or a similar role.
Practical experience supporting Microsoft Windows and Microsoft 365 environments.
Good understanding of computer hardware, operating systems, business applications, and peripheral devices.
Basic knowledge of networking concepts, including TCP/IP, DNS, DHCP, Wi-Fi, and virtual private networks.
Experience using ticket-management or IT service-management systems.
Ability to diagnose technical problems through structured questioning and investigation.
Strong customer-service and communication skills.
Ability to explain technical information clearly to non-technical users.
Excellent organisation and attention to detail.
Ability to prioritise several incidents while meeting service-level targets.
Strong written and spoken English.
A qualification in information technology, computer science, networking, or a related discipline is preferred.

Preferred Skills

Experience with Microsoft Entra ID, Active Directory, or similar identity-management platforms.
Familiarity with Intune or other device-management systems.
Knowledge of endpoint security, antivirus software, and access-control practices.
Experience supporting remote and hybrid employees.
Familiarity with cloud-based backup and collaboration platforms.
Knowledge of ITIL principles and incident-management processes.
CompTIA A+, Network+, Microsoft, or another relevant technical certification.
Experience working for a managed service provider or supporting multiple business clients.
Basic understanding of PowerShell or other administrative scripting tools.
Experience with hardware procurement, asset tracking, and equipment lifecycle management.

Mindset

You are patient, methodical, and focused on finding the underlying cause of a technical problem rather than applying only a temporary solution. You remain calm when users are frustrated and communicate clearly throughout the support process.

You take responsibility for incidents from initial report through resolution, maintain accurate records, and ask for assistance when escalation is necessary. You are also curious about new technology and continuously improve your technical knowledge.

Pay: £38,000.00-£40,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

technical account jobs in ballyclare, ant

Technical Support Engineer

KYC / CDD Operations Analyst â€“ Anti-Money Laundering

Global Financial Crimes Investigator

Junior Accounts Receivable Analyst - Early Career opportunity - Belfast

Global Financial Crimes Senior Investigator

Global Financial Crimes Specialist â€“ IT SPOC

2nd Line Support Consultant

ASPIRE GSC – Service Desk Level 1/Level 2 Analyst - Belfast Based

Account Manager

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DIGITAL MARKETING EXECUTIVE / GRADUATE ROLE

Technical Account Manager

Customer Success Manager

ASPIRE Global Service Centre – Support Analyst

Technical Account Manager

R&D Technical Consultant (Software)

Safety & Training Facilitator

Technical Director, Capture Management Lead - Water

Account Relationship Support Assistant Manager, Defence Convergent Market, Clients and Markets

Fleet Service Coordinator

I want to receive the latest job alerts for technical account in ballyclare, ant

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