Overview:
Working at Swissport has so many different faces and one thing is for sure, there is never a dull moment. If you enjoy working with people in a dynamic environment, join us!
As a Swissport Airside Team Leader, you will play a vital role in our airport operation. You will motivate, engage and inspire staff to deliver the best possible service as well as maintain excellent relationships with customers and authorities.
Responsibilities:
Job Responsibilities
The following responsibilities are associated with this job role:
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Supervise/allocate tasks including reporting absences and overtime.
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Plan and deploy resource to ensure rosters meet customer and operational requirements
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Develop an open feedback culture by managing the performance of employees and ensure workplace standards are maintained
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Ensure compliance with all Swissport corporate safety and security procedures in order to meet/exceed regulatory standards deliver the desired customer service experience
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Maintain up-to-date manuals and documentation as required
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Build and maintain relationships with customers and Airport Authorities
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Encourage consistency and collaboration by ensuring clear communication at all levels. This will include staff briefings, shift handover meetings, one-to-ones and completion of relevant reports
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Ensure compliance with Swissports SOPs and policies
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Ensure maximum efficiency in the operation of inbound and outbound flights
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Resolve conflict and irregularities and take appropriate action
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Responsible for maintenance of assigned equipment and materials
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Contribute/assist with local emergency plans
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Other duties as assigned
Qualifications:
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Flexible to work a variety of shifts (days, evening, nights, weekends, and public holidays)
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Ability to speak and understand the English language
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Ability to travel to the airport at times where public transport is not available
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Ability to follow processes and procedures and apply flexible approach when required
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Willingness to work in inclement weather
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Able to work in a manual environment and lift up to 32kg throughout a shift if required.
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Able to work as part of a team in a challenging environment
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Previous experience working in an aviation environment is desired
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Experience of leading teams
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Excellent organisational and planning skills
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Excellent oral and written communication skills
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Proficient in Microsoft Office
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A full driving licence
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Satisfactory completion of three years continuous service typically
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Attainment of competency in all basic, intermediate and advanced tasks and duties
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Understanding and acceptance of the requirement to undertake additional duties and responsibilities associated with the seniority of this role
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Demonstrating competent supervisory skills and / or attending the relevant supervisory skills course(s)
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Further progression / promotion - subject to successful application to job vacancies arising
