We're looking for dedicated Out of Hours Call Handlers to join our team. As an Out of Hours Call Handler, you'll play a crucial role in providing support and assistance to our service users outside of regular office hours. Your responsibilities will include answering calls, assessing urgent situations, and coordinating appropriate responses. We're seeking candidates with experience in both the Care Industry and call handling. Your knowledge of care practices and your ability to handle calls with empathy and efficiency will be invaluable in ensuring our service users receive the assistance they need, when they need it most.
See below shifts available:
Weekend work 8a.m-2p.m or 2p.m-8p.m
YOUR ROLE AS OUT OF HOURS CALL HANDLER:
Daily Impact: Your role isn't just a job - it's an opportunity to positively influence someone's life every day. Your compassion and dedication will empower individuals to lead fulfilling lives at home.
Essential Connection: For many of our clients, you may be the sole person they interact with. Your presence and care are not just essential; they're a lifeline.
Dynamic Team: Join a dynamic team enhancing the quality of life for individuals and communities throughout Ireland.
WHAT WE'RE LOOKING FOR:
Compassion: A genuine passion for making a positive impact on the lives of others.
Dedication: Commitment to providing vital support and care to those who need it most.
Team Spirit: A desire to be part of a dynamic team that values collaboration and excellence.
WHAT YOU'LL GAIN:
Professional Growth: Opportunities for professional development and advancement within a rapidly expanding company.
Fulfilment: Experience the satisfaction of knowing your work directly contributes to the well-being of others.
Community: Join a supportive community of like-minded professionals who share your dedication to making a real difference.
BENEFITS:
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£200 Sign on Bonus
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£200 Refer a Friend
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Cycle to Work Scheme
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Training & development opportunities*.
KEY ROLES & RESPONSIBILITIES:
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Maintain all client activity on IT system
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Prepare handover materials at the end of shift
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To represent the Company in a professional manner at all times, on the telephone, face to face or in written communication
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To ensure that telephones are answered promptly and people are spoken to in a polite and respectful manner
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To be conversant with the Care Standards Act 2008 for Domiciliary Care Regulations (National Minimum Standards) and legislation governing the service and other regulations concerning the provision of both domiciliary care and residential care services
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To be aware of the Quality Assurance Policy of the Company in the provision of a quality service to the Service Users
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To maintain confidentiality at all times and carry out the Company's Confidentiality Policy
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To report to the Area Manager, Assistant Manager and Director of Care any issues regarding the safeguarding of clients
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To ensure the continuous improvement of service delivery
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To participate in companywide projects
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To carry out any other tasks required by the company
To undertake any other reasonable duties as required*
ESSENTIAL CRITERIA:
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Experience working within the Care Industry
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Call handling experience
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Strong IT Skills
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Relationship Management
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Strong telephone skills
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Excellent organisational and planning skills.
ABOUT US
At Connected Health, we don't just offer a job - we offer careers that are at the forefront of transforming the way homecare is delivered across Ireland. We recognise that the individuals we employ are pivotal to driving this transformation within the sector. That's why, at Connected Health, our mission is unwavering: to continually attract, recruit, and develop the finest homecare team.Connected Health is a leading, well established home care provider providing care throughout Ireland.
Connected Health is an equal opportunities employer and is committed to promoting equality of opportunity, good relations, respect for diversity and inclusion in the workplace and the delivery of its services to clients. It is also committed to ensuring that the talents and resources of all its employees are utilised to the full. Connected Health welcome applications for all job roles from members of all communities.
https://connected-health.co.uk/wp-content/uploads/2024/05/Recruitment-of-Ex-offenders-policy.pdf
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