Patient Care Coordinator
Ballymena Clinic | Full Time | £12.71 per hour
About Highway Health
Highway Health is one of Northern Ireland's fastest-growing private healthcare providers, delivering accessible, high-quality healthcare with an exceptional patient experience at the heart of everything we do.
As we continue to expand, we're looking for an outstanding Patient Care Coordinator to join our Ballymena clinic.
This isn't a typical reception role.
We're looking for someone with compassion, emotional intelligence, excellent common sense and the confidence to think independently. Someone who enjoys helping people, takes pride in their work and understands that every interaction with a patient matters.
You'll often be the first and last person our patients meet. Whether they're anxious about a scan, receiving difficult news or simply looking for reassurance, you'll play a key role in making every patient feel welcomed, cared for and supported.
The Role
As our Patient Care Coordinator, you'll be responsible for creating an outstanding patient experience from the first phone call through to the patient's visit and any follow-up communication.
You'll work closely with our clinicians and management team to ensure clinics run efficiently while maintaining the warm, compassionate environment that Highway Health is known for.
No two days are the same, so we're looking for someone who enjoys a busy environment, can prioritise effectively and remains calm under pressure.
Key Responsibilities
- Welcome patients into the clinic, creating a friendly, professional and reassuring first impression.
- Manage telephone, email and online enquiries.
- Book and manage appointments across multiple clinicians and services.
- Explain our services clearly and confidently, helping patients choose the most appropriate appointment for their needs.
- Process payments and maintain accurate patient records.
- Support clinicians throughout busy clinics to ensure appointments run smoothly.
- Provide reassurance and emotional support to patients who may be feeling anxious or vulnerable.
- Chaperone patients during appointments where appropriate, ensuring they feel comfortable, respected and supported throughout their visit.
- Respond to patient queries with professionalism, empathy and confidence.
- Maintain confidentiality and handle sensitive information in accordance with GDPR.
- Ensure reception and waiting areas remain clean, welcoming and professional.
- Identify opportunities to improve the patient experience and contribute ideas to improve clinic efficiency.
- Carry out general administrative duties to support the day-to-day running of the clinic.
About You
We're far more interested in attitude than experience.
The right person will naturally be:
- Kind, compassionate and approachable.
- Calm under pressure.
- Organised and able to prioritise a busy workload.
- An excellent communicator with a warm and professional manner.
- Confident using their own initiative.
- Able to make sensible decisions without needing constant direction.
- Comfortable using computers and learning new systems.
- Reliable, trustworthy and dependable.
- Positive, proactive and eager to help.
Most importantly, you'll have excellent common sense and genuinely care about people. You'll take ownership of your work, look for solutions rather than problems and always strive to provide the highest standard of patient care.
This Role Isn't For Everyone
This position would not suit someone who:
- Waits to be told what to do.
- Struggles to manage multiple priorities.
- Doesn't enjoy working with people.
- Sees reception as "just answering phones."
- Lacks attention to detail or takes shortcuts.
- Is uncomfortable supporting patients who may be anxious or emotional.
- Doesn't enjoy a busy day
What We Offer
- £12.71 per hour.
- Full training and ongoing support.
- A supportive and friendly team environment.
- Opportunities for career progression as Highway Health continues to grow.
- The opportunity to work for one of Northern Ireland's fastest-growing private healthcare providers.
- A varied and rewarding role where you'll make a genuine difference to patients every day.
How to Apply
Please send your CV along with a short covering letter (maximum 300 words) telling us:
- Why this role interests you.
- Why you believe you'd be a great fit for Highway Health.
- Do not use AI for covering letter
We understand that the best people don't always come from healthcare. If you've worked in hospitality, aviation, retail, customer service or another role where compassion, professionalism and exceptional people skills were essential, we'd still love to hear from you. We can teach systems and processes but kindness, empathy and a genuine desire to help others are qualities that can't be taught.
Pay: From £12.72 per hour
Benefits:
- Employee discount
- Free parking
- On-site parking
Work Location: In person
