It support Work, Jobs in Ballymena (with Salaries)

Telematics Support Advisor
Motia —Antrim
- £26,875 a year
- Full-time
- CRM software
- Free parking
- Annual leave
Quick apply
ICT Technician 1
Education Authority —Antrim
- £13.63 - £14.29 an hour
- Part-time
- Microsoft Word
- Computer literacy
- Organisational skills
10d
IT Helpdesk Analyst Tier 1
Wellington IT —Belfast
- Full-time
- Hybrid work
- Microsoft Word
- CRM software
- Communication skills
- Annual leave
- Flexible schedule
Technical Support Engineer
Pinnacle Response Ltd —Belfast
- Full-time
- Engineering
- AWS
- Bachelor's degree
Quick apply
7d
Technical Support Engineer
INDICOMSUR —Newtownabbey
- £38,000 - £40,000 a year
- Full-time
- Computer literacy
- English
- In-person
Quick apply
9d
Support Analyst
Allsop —Belfast
- Full-time
- Hybrid work
- Azure
- SQL
- Analysis skills
Quick apply
IT Technical Support Specialist
Omexom UK —Belfast
- Continuous improvement
- Mentoring
- Computer networking
IT Support Technician - Level 2 (Belfast or Derry/Londonderry)
FinTrU —Belfast
- Full-time
- Computer Science
- Databases
- Analysis skills
4d
Technical Support Engineer II
Delinea —Belfast
- £45,000 - £50,000 a year
- Full-time
- Remote
- English
- Computer networking
- Communication skills
- Employee assistance programme
- Life insurance
First Line Customer Support
Barclay Communications —Belfast
- From £26,500 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Salesforce
- Employee discount
- Bereavement leave
Quick apply
Business Service Desk Agent, Deloitte Digital, T&T Solutions
Deloitte —Belfast
- Overtime
- Hybrid work
- Communication skills
2nd Line Support Consultant
BCN Group —Belfast
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Azure
- Travel
- Computer networking
- Annual leave
- Employee assistance programme
Quick apply
Application Support Analyst
BizTech Software Ltd —Belfast
- From £13.20 an hour
- Weekend availability
- English
- SQL
- In-person
- Health & wellbeing programme
- Flexible schedule
Quick apply
9d
Support Analyst - IS Business Services
Henderson Group —Newtownabbey
- Full-time
- Analysis skills
- Communication skills
- School
- Employee assistance programme
- Employee discount
8d
Senior IT Support Engineer
KX —Belfast
- Full-time
- Hybrid work
- Writing skills
- Windows
- Microsoft Office
- Employee assistance programme
Managed IT Services Field Engineer
Radius Limited —Belfast
- Full-time
- Computer Science
- Travel
- Communication skills
- Employee assistance programme
Quick apply
Senior Customer Application Support Consultant
PlotBox —Ballymena
- Weekend availability
- Hybrid work
- SQL
- Free parking
- Employee assistance programme
Quick apply
German speaking Support Specialist
Lightspeed Commerce, Inc. —Belfast
- Weekend availability
- Hybrid work
- Hospitality
- English
- Computer networking
- Annual leave
Quick apply
ASPIRE Global Service Centre – Service Desk L1/L2 Team Leader (Belfast)
Version 1 —Belfast
- £700 - £800 a day
- Weekend availability
- Computer Science
- AWS
- Analysis skills
- Employee assistance programme
- Employee discount
Quick apply
7d
Technical Account Manager
Napier Technologies Limited —Belfast
- Full-time
- Microsoft Word
- Scripting
- Organisational skills
- Annual leave
- Employee discount
3d

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it support jobs near ballymena

Telematics Support Advisor

Motia -
Antrim

Quick apply

Job details

Full-time
£26,875 a year

Benefits

Free parking
Annual leave
Company pension

Qualifications

CRM software
Customer service call handling
Inbound customer enquiry call handling
CCTV
Ticket management
Microsoft Office Suite
Customer support
Customer interaction
Help desk

Full job description

About us:

At Motia, we’re at the forefront of fleet solutions, providing innovative services that power businesses across the UK. We’re committed to creating an environment where everyone can thrive. Our culture fosters collaboration, innovation, and growth, ensuring you can build a career, not just a job. With over 300 employees across five offices, we support over 55,000 customers nationwide.

About the role

Reporting to the Telematics Support Manager, the Telematics Support Advisor will be part of a team acting as the first point of contact for Customers who require support. You will provide an exceptional standard of customer service when answering calls and responding to emails or tickets. Technical Support Advisors are expected to work independently and use their own initiative whilst still working effectively as part of their team.

Duties & Responsibilities

Provide a high level of customer service as the first point of contact for customers via telephone, email and our customer portal
Log calls accurately, with a high level of detail on our CRM system.
Proactively deal with Customers queries.
Carry out support query resolutions.
Assist in retrieving CCTV footage for customers via the Motia Portal.
Provide information to customers on request.
Schedule engineer visits, organising relevant equipment and provide technical support to engineers when required
Set up of tracking equipment, both software and hardware.
Knowledge of electrical wiring and interest in electrical engineering desirable but not essential.
Maintain a positive attitude and a high level of customer service.

Requirements

Experience working in a customer facing role be preferred but not essential.
Experience of working within a tech support role would be preferred but not essential.
Experience in software support is beneficial.
Working knowledge of Microsoft Office necessary.
Patient and polite with excellent customer service skills.
Professional and confident communicator.
Fast learner who can adapt to new systems quickly.
Strong problem-solving skills.
Ability to work well individually and as part of a team.
Accuracy and attention to detail.

Benefits

Free parking available
Basic salary - £26,875
Annual Bonus - up to £2000 per annum
25 days annual leave plus bank holidays.
An additional day annual leave for your birthday (after 1 year service)
Holiday purchase scheme up to 5 days (after 2 years service)
Sociable working hours, no weekends or evenings
Fun, supportive working environment
Pension
4 x salary life assurance

Quick apply

Refine Your Search

it support jobs in ballymena

Telematics Support Advisor

ICT Technician 1

IT Helpdesk Analyst Tier 1

Technical Support Engineer

Technical Support Engineer

Support Analyst

IT Technical Support Specialist

IT Support Technician - Level 2 (Belfast or Derry/Londonderry)

Technical Support Engineer II

First Line Customer Support

Business Service Desk Agent, Deloitte Digital, T&T Solutions

2nd Line Support Consultant

Application Support Analyst

Support Analyst - IS Business Services

Senior IT Support Engineer

Managed IT Services Field Engineer

Senior Customer Application Support Consultant

German speaking Support Specialist

ASPIRE Global Service Centre – Service Desk L1/L2 Team Leader (Belfast)

Technical Account Manager

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