Job Description:
Position Title: Dispatch Coordinator Support
Location: Ballymoney
Reporting to: Dispatch Manager
Hours of work: 39 hours - Monday - Thursday
We require driven and enthusiastic Team Members who are capable of working in a team orientated environment where we manufacture mobile screening equipment.
Join our team at Terex and embark on an exciting opportunity as we seek a skilled and dedicated Dispatch Coordinator Support to contribute to the Ballymoney team.
At Terex we believe in fostering a vibrant and inclusive work culture where every person is empowered to thrive. We're dedicated to driving quality, innovation, embracing diversity, and creating an environment where everyone feels valued and respected. We're committed to excellence in everything we do, and we're seeking talented individuals who share our passion and values to join our team.
Role Overview:
The Dispatch Coordinator Support provides essential administrative and operational support to the dispatch team. This role ensures schedules are kept up to date, paperwork is accurately processed, and customers receive timely and professional communication. The position plays a key part in maintaining smooth daily operations.
Key Responsibilities:
Scheduling & Coordination
Update and maintain daily and weekly dispatch schedules
Assist in adjusting schedules based on operational changes or customer requirements
Communicate updates to drivers, field staff, and internal teams
Customer Communication
Serve as a point of contact for customers regarding delivery or service updates
Respond to inquiries professionally via phone and email
Provide accurate information on timing, delays, and service status
Documentation & Administration
Complete and process dispatch-related paperwork
Maintain accurate records of deliveries, collections, and service activity
Ensure all documentation is filed and stored in line with company procedures
Operational Support
Work closely with dispatch coordinators to support daily operations
Monitor job progress and flag any issues or delays
Assist with data entry and system updates
Skills & Requirements:
Strong organizational and multitasking skills
Excellent communication and customer service ability
Attention to detail and accuracy in paperwork
Ability to work in a fast-paced environment
Proficiency in basic computer systems (e.g., Excel, dispatch software, email systems)
Team-oriented with a proactive approach
Preferred Experience:
Previous experience in dispatch, logistics, or administrative support (desirable but not essential)
Experience handling customer communications
This above description is non-exhaustive and there may be additional duties in accordance with the role.
We reserve the right to enhance our selection criteria at the short listing stage, if required.
How to Apply
To apply for this role and view all available positions within Terex, please visit our careers page: http://jobs.terex.com
Terex is an equal opportunity employer and appointments are based on merit. We value diversity and welcome applications from all sections of our community.
If you are interested in an open position but feel you may not meet all the listed qualifications, we still encourage you to apply.
Terex Overview:
Terex Corporation is a global leader in specialized equipment solutions, serving essential sectors such as emergency services, waste and recycling, utilities, and construction. Our diversified portfolio positions us in resilient, high-demand markets with strong long-term growth potential.
We design and manufacture advanced specialty vehicles—including fire, ambulance, and recreational vehicles—alongside waste collection vehicles, materials processing machinery, mobile elevating work platforms, and equipment for the electric utility industry. Through our global dealer, parts and service network and true value-creating digital solutions, we deliver best-in-class lifecycle support, helping customers maximize return on investment.
With a strong manufacturing footprint in the United States and operations across Europe, India, and Asia Pacific, Terex combines global reach with local expertise to capture opportunities worldwide. Our strategy is clear: exceed customer expectations, invest in innovation, leverage our diversified portfolio, and deliver consistent, profitable growth for our shareholders.
For more information, please visit www.terex.com.
Additional Information:
We see inclusion as a key to our success and are committed to actively foster a culture where every team member feels valued, listened to, and appreciated. We are committed to being fair and impartial in our decisions, ensuring equity within our workplace. As an Equal Opportunity Employer, employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability or other characteristics protected by law.
The Company offers competitive salaries, advancement opportunities, and a full range of benefits, including Westfield health care for you and your dependents, contributory pension scheme, life assurance cover, employee stock purchase plan and access to global learning and development programs offering accredited and specialist training.
