Aftersales manager Work, Jobs in Balsall Common, Wmd (with Salaries)

Automotive Technical Support Manager – Aftersales
Segula Technologies —Coventry
- Full-time
- English
- Organisational skills
- Automotive diagnostics
Quick apply
14d
Assistant Aftersales Manager
TrustFord —Birmingham
- £16.12 an hour
- Hotel
- Annual leave
- Employee discount
Quick apply
Aftersales Advisor - Solihull KIA
Allen Motor Group —Solihull
- £30,620.42 a year
- Full-time
- Customer service
- Administrative experience
- Driving
- Employee discount
- Referral programme
Aftersales Parts Sr Specialist, D&IP
AGCO —Stoneleigh
- SQL
- Scripting
- Python
- Annual leave
- Employee assistance programme
Retail Marketing Manager
Lotus UK —Coventry
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Marketing
- Employee discount
Parts Business Manager
Lotus UK —Coventry
- Full-time
- Microsoft Excel
- English
- Bachelor's degree
- Employee discount
2d
Aftersales BDM
Renault Truck Commercials —Tipton
- £35,000 - £37,000 a year
- Full-time
- Sales
- Maintenance
- Microsoft Office
- Free parking
- Health & wellbeing programme
Quick apply
14d
Training and Implementation Consultant (Aftersales Specialist)
Pinewood.AI —Birmingham
- £28,000 - £42,500 a year
- Full-time
- Hybrid work
- Driving
- Travel
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
Automotive Manager Level 1 Team
MSX International —Coventry
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Quick apply
Commercial Manager
Lookers —Birmingham
- Full-time
- Hybrid work
- Travel
- Negotiation
- Annual leave
Quick apply
10d
Sales Manager
Paul Rigby Group —Birmingham
- Full-time
- CRM software
- Sales
- Microsoft Office
- Employee discount
Quick apply
Spare Parts Sales Specialist
FANUC Europe Corporation —Coventry
- Temporary
- ERP systems
- Analysis skills
- Communication skills
13d
Head Of Business - Skoda
Johnsons Cars —Stourbridge
- Full-time
- Leadership
- Communication skills
- Employee discount
- Referral programme
Aftersales BDM
Volvo Group —Tipton
- £35,000 - £37,000 a year
- Sales
- Microsoft Office
- Business development
6d
Service Director
Trane Technologies —Tamworth
- Full-time
- Maintenance
- Analysis skills
- Driving
Parts Driver
Acorn Group Limited —Burntwood
- £12.71 an hour
- Full-time
- Customer service
- Driving
- In-person
Quick apply
13d
Warehouse Operative-Chinese Speaking
Super Smart Service Ltd —Lichfield
- £28,000 - £32,000 a year
- Weekend availability
- English
- Bachelor's degree
- IT
- Free parking
Quick apply
Commercial Vehicle Technician - Warwick Ford
Allen Motor Group —Leamington Spa
- £30,139.20 - £58,000.00 a year
- Full-time
- English
- Driving
- Employee discount
- Referral programme
9d
Customer Retentions Specialist
Paul Rigby Group —Birmingham
- £28,089.10 - £32,000.00 a year
- Full-time
- CRM software
- Customer service
- Organisational skills
Quick apply
2d
Workshop Controller
Rygor Auto —Kidderminster
- £45,000 a year
- Overtime
- Supervising experience
- Organisational skills
- IT
- Health & wellbeing programme
- Annual leave

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Automotive Technical Support Manager – Aftersales

Segula Technologies -
Coventry

Quick apply

Job details

Permanent | Full-time
14 days ago

Qualifications

English
Technical support
Organisational skills
Automotive diagnostics
Leadership
Communication skills

Full job description

We are seeking an experienced Automotive Technical Support Manager – Aftersales to play a key role in improving vehicle quality, service effectiveness and customer satisfaction across a national dealer and service network. This is a highly visible, influential position working at the interface between retailers, technical teams and central engineering functions.

You will be the primary technical escalation point for complex field issues, ensuring rapid diagnosis, accurate reporting and effective resolution of high‑impact technical concerns.

The Role

As the Automotive Technical Support Manager – Aftersales, you will be responsible for monitoring, analysing and improving technical performance across the network. You will coordinate investigations into complex incidents, support dealer technical teams, and ensure high‑quality feedback flows between the field and central functions.

This role combines technical expertise, coordination, communication and problem‑solving, with a strong focus on customer service and quality improvement.

Key Responsibilities

Network & Technical Coordination

Act as the central technical contact for service, parts and aftersales teams
Monitor dealer feedback to ensure quality, clarity and timeliness of technical information
Support the resolution of high‑priority and safety‑critical technical issues
Coordinate and track identified incidents, ensuring appropriate investigation and closure

Technical Analysis & Reporting

Analyse technical data and dealer reports to identify trends and recurring issues
Support the creation, review and validation of detailed technical and incident reports
Contribute to product quality improvement initiatives through structured feedback
Ensure technical documentation and reports are accurate, consistent and fit for purpose

Incident & Quality Management

Support investigations into incidents with customer, safety or business impact
Ensure incidents are correctly classified, documented and escalated where required
Track quality actions to closure and support the implementation of corrective measures

Network Support & Training

Support technical delegates and frontline technicians with guidance and clarification
Identify training and capability gaps within the network and support targeted improvements
Provide technical briefings, updates and coordinated communications

What Success Looks Like

Faster, more effective resolution of complex technical issues
Improved quality and consistency of technical feedback from the network
Increased customer satisfaction and reduced repeat incidents
Strong collaboration between dealers, technical teams and central functions

Strong automotive technical background (vehicle systems, diagnostics, repair processes)
Proven experience in a technical coordination, field support or quality role
Solid understanding of diagnostic tools, wiring diagrams and technical documentation
Ability to analyse complex technical data and summarise findings clearly
Excellent written and verbal communication skills (English)
Strong organisational skills with the ability to manage priorities and deadlines

Desirable

Experience working with dealer or service networks
Previous exposure to incident management or vehicle quality processes
Technical or specialist automotive training
Hands-on experience in vehicle repair or diagnostics

Personal Attributes

Customer-focused and cost-aware
Detail‑oriented, structured and analytical
Confident communicator with strong influencing skills
Collaborative and comfortable working across multidisciplinary teams
Open‑minded, adaptable and proactive

Why Join Us?

Play a key national role in improving vehicle quality and service performance
Combine hands‑on technical knowledge with coordination and leadership
Work closely with experienced technical and engineering professionals
Make a direct, measurable impact on customer satisfaction

Quick apply

Refine Your Search

aftersales manager jobs in balsall common, wmd

Automotive Technical Support Manager – Aftersales

Assistant Aftersales Manager

Aftersales Advisor - Solihull KIA

Aftersales Parts Sr Specialist, D&IP

Retail Marketing Manager

Parts Business Manager

Aftersales BDM

Training and Implementation Consultant (Aftersales Specialist)

Automotive Manager Level 1 Team

Commercial Manager

Sales Manager

Spare Parts Sales Specialist

Head Of Business - Skoda

Aftersales BDM

Service Director

Parts Driver

Warehouse Operative-Chinese Speaking

Commercial Vehicle Technician - Warwick Ford

Customer Retentions Specialist

Workshop Controller

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