Business coach Work, Jobs in Bampton, Oxf (with Salaries)

Helpdesk Manager (Telecoms)
Iceblue Global —Swindon
- £38,000 - £42,000 a year
- Weekend availability
- Management
- Customer service
- Computer networking
- Free parking
Quick apply
9d
Coach Fleet Operations Manager
Vans For Band Ltd —Kidlington
- Full-time
- Management
- IT
- Welding
Quick apply
9d
Estate Agent
The Property Experts —Banbury
- £8,400 a month
- Remote
- Sales
- Administrative experience
General Manager
Dodo Pubs —Oxford
- £36,000 - £40,000 a year
- Overtime
- Hospitality
- Customer service
- Supervising experience
- Employee discount
Quick apply
Bershka Oxford City Ladies Responsible
INDITEX —Oxford
- Full-time
- Sales
- Organisational skills
- Time management
- Employee discount
Quick apply
Sales Manager
The Property Experts —Oxford
- £60,000 - £100,000 a year
- In-person
Bershka Oxford Menswear Responsible
INDITEX —Oxford
- Full-time
- Sales
- Organisational skills
- Time management
- Employee discount
Quick apply
General Manager
SSP —Oxford
- £35,000 a year
- Sales
- Leadership
- Employee discount
Quick apply
Assistant General Manager
Ralph Lauren —Bicester
- Full-time
- Hospitality
- Microsoft Office
- Communication skills
Store Manager - Oxford
Ernest Jones —Oxford
- Full-time
- Employee discount
Store Manager
Card Factory —Cirencester
- £31,083.09 a year
- Leadership
- Communication skills
Scrum Master
St. James's Place —Cirencester
- Management
- Agile
- IT
- Annual leave
4d
Business Development Manager - Europe (with leadership responsability)
Signode —Wantage
- Full-time
- Remote
- Sales
- English
- Travel
Quick apply
Head of Ecommerce
Oak Furnitureland —Swindon
- £60,000 - £85,000 a year
- Full-time
- Sales
- Merchandising
- Analysis skills
- Free parking
- Employee assistance programme
Senior Sales Manager
Infopro Digital Services Limited —Swindon
- Full-time
- Remote
- Leadership
- Employee assistance programme
- Referral programme
Quick apply
Snr Mgr Dig Workplace Foundations
Vodafone —Newbury
- Full-time
- Microsoft Access
- IT
Customer Team Leader
Co-op —Abingdon
- £14.48 an hour
- Overtime
- Merchandising
- Bakery
- Team management
- Store discount
- Employee discount
Store Manager - Bicester
Ermenegildo Zegna —Bicester
- English
- Business development
- Leadership
Quick apply
Sales Administrator
HydraB —Oxford
- Full-time
- Sales
- IT
- Employee assistance programme
- Employee discount
Quick apply
People Business Partner
Rebellion —Oxford
- Full-time
- Hybrid work
- Human resources
- Free parking
- Relocation assistance
Quick apply
10d

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Helpdesk Manager (Telecoms)

Iceblue Global
Swindon

Quick apply

Job details

Full-time
£38,000 - £42,000 a year
9 days ago

Benefits

Free parking
Private medical insurance

Qualifications

Management
Incident management
Customer service
Computer networking
Telecommunication
Leadership
Communication skills
Help desk

Full job description

Job Overview
We’re looking for an experienced and driven Manager, Customer Service to lead our front-line support function and ensure a consistently high-quality customer experience across our global telecom operations.

This is a fast-paced, operational leadership role where you will manage a team of Helpdesk Technicians, oversee day-to-day service delivery, and ensure tickets and incidents are handled efficiently, professionally, and in line with SLAs.

You will play a key role in improving customer satisfaction, driving operational excellence, and supporting the growth of Iceblue’s 24/7 support capability.

Accountabilities:

Team Leadership & Management

Lead, coach, and develop a team of Helpdesk Technicians
Manage rota planning for a 24/7 support function (days, evenings, nights, weekends)
Set clear expectations and performance standards aligned to SLAs and KPIs
Conduct regular 1:1s, performance reviews, and coaching sessions
Foster a collaborative, high-performing team culture

Service Delivery & Operations

Oversee the end-to-end management of customer tickets and incidents
Ensure effective triage, prioritisation, and escalation of issues
Monitor workload distribution and ensure timely resolution of tickets
Act as the first point of escalation point for complex or high-priority incidents
Support major incident management and customer communications

Customer Experience

Ensure clear, timely, and professional customer communication at all times
Drive continuous improvement in customer satisfaction and response times
Review customer feedback and implement improvements
Maintain a strong customer-first culture within the team

Performance & Continuous Improvement

Track and report on SLA performance, ticket volumes, and team productivity
Identify trends, recurring issues, and opportunities for process improvement
Ensure accurate ticket management, documentation, and data quality
Work closely with Service Delivery and Technical teams to improve workflows

Stakeholder & Cross-Team Collaboration

Collaborate with Service Delivery, Engineering, and Order Desk teams
Ensure smooth handovers and alignment across operational functions
Support internal reporting and contribute to operational strategy

What we’re looking for

Proven experience in a customer service or helpdesk leadership role
Experience in telecoms and networking
People management and coaching capability
Experience working in an SLA-driven support environment
Excellent communication and stakeholder management skills
High attention to detail and strong organisational ability
Confidence managing escalations and customer-critical issues

Shift Pattern

24/7 operational responsibility
Team operates on a rota basis including days, evenings, nights, and weekends
Flexibility required to support business needs and escalations

Pay: £38,000.00-£42,000.00 per year

Benefits:

Free parking
Private medical insurance

Work Location: In person

Quick apply

Refine Your Search

business coach jobs in bampton, oxf

Helpdesk Manager (Telecoms)

Coach Fleet Operations Manager

Estate Agent

General Manager

Bershka Oxford City Ladies Responsible

Sales Manager

Bershka Oxford Menswear Responsible

General Manager

Assistant General Manager

Store Manager - Oxford

Store Manager

Scrum Master

Business Development Manager - Europe (with leadership responsability)

Head of Ecommerce

Senior Sales Manager

Snr Mgr Dig Workplace Foundations

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Store Manager - Bicester

Sales Administrator

People Business Partner

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