Customer support specialist / planning co ordinator Work, Jobs in Bampton, Oxf (with Salaries)

Customer Support Specialist / Planning Co-ordinator
Talboys Utility Services (Oxford), (TUSO) —Oxford
- £25,000 - £28,000 a year
- Full-time
- Microsoft Office
- Analysis skills
- IT
- Store discount
- Employee discount
Quick apply
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Customer Support Specialist / Planning Co-ordinator

Talboys Utility Services (Oxford), (TUSO)
Oxford

Quick apply

Job details

Full-time
£25,000 - £28,000 a year
5 days ago

Benefits

Store discount
Company pension
Employee discount
Referral programme
On-site parking

Qualifications

Logistics
Microsoft Office
Analysis skills
Transportation management systems
IT
Communication skills

Full job description

Join us as a Customer Support Administrator / Planning Co-ordinator and play a key part in coordinating repair schedules, supporting our operational teams, and delivering excellent outcomes for our customers.

We’re looking for someone who’s positive, engaging, proactive, and a real team player — not just experienced, but the right fit for our culture.

About the Role

You’ll be part of our small, friendly Planning team, responsible for booking and scheduling all customer appointments to investigate and repair water leaks on customer supply pipes. You’ll be based at our beautiful rural site in Horspath, Oxford, working closely with customers, field operatives, and supervisors to keep everything running smoothly.

Your key responsibilities will include:

Handling inbound and outbound customer calls
Scheduling and coordinating investigation and repair appointments
Raising and updating jobs on our database
Managing emails and written correspondence
Supporting the wider planning team with day-to-day coordination
Gatekeeping and ensuring smooth workflow

About You :

You’re someone who thrives in a busy, people-focused role and takes pride in doing things well.

You’ll bring:

Strong communication and stakeholder skills
Planning/scheduling experience (ideally within water/utilities, but not essential)
An organised, calm, and solution-focused approach
Confidence using planning or scheduling systems
Strong IT skills (Microsoft Office & Google Workspace)
Excellent telephone manner and attention to detail

Most importantly, you’re a team player who’s flexible, proactive, and positive.

TUSO is a family-run business that’s been delivering first-class service since 1985. We specialise in leakage investigation and the repair and maintenance of customer-side water networks for utility and commercial clients across the Thames Valley. We’re proud of our reputation and continue to grow into new areas and workstreams

Please Note

Due to our rural location, own transport is essential
This is a fully office-based role (no hybrid or remote working)

Job Type: Full-time

Pay: £25,000.00-£28,000.00 per year

Benefits:

Company pension
Employee discount
On-site parking
Referral programme
Store discount

Work Location: In person

Quick apply

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