Night Auditor
The Store Hotel is a lifestyle luxury and boutique hotel set in the heart of Oxford. We sit in the building of the historic department store and Oxford institution, Boswells. Our 101-bedroom hotel will delight guests with a sense of curiosity and wonder, reflecting the rich heritage of the building’s former life.
Join our dynamic team as a Night Auditor and make every night unforgettable for our guests. If you're a night owl who thrives when the world slows down, this is your chance to shine. From overseeing smooth operations to ensuring guest satisfaction, you’ll be the one who plays a part in keeping everything running seamlessly while everyone else sleeps.
With your sharp instincts, cool demeanor, and ability to tackle unexpected challenges, you’ll thrive in a fast-paced environment where no two nights are the same. Bring your passion for creating exceptional experiences and being part of fun and supportive team and culture.
Position: Night Auditor
Location: Oxford
Employment Type: Casual
Shift: Night Shifts (including evenings, weekends, and bank holidays)
Supporting the Nights team during busy periods.
About the Role:
We are seeking a Night Auditor to join our team. You will go above and beyond to provide a high-quality experience that reflects the standards of the hotel.
The role consists of everything you would expect, including providing a seamless check-in experience for late-night arrivals, assuming responsibility for the safety and security of our guests throughout the night, and demonstrating outstanding interpersonal skills for guests and colleagues alike.
Ideal candidates will have previous experience in night operations at a hotel as well as strong customer service skills and a friendly, professional demeaner. You will also place health and safety in the highest regard, handling challenges with diplomacy and providing a safe, welcoming, and memorable guest experience.
Key Responsibilities:
- Assist and support with the night shift operations, including guest relations, housekeeping, food and beverage, security, and maintenance.
- Foster effective communication within the team to promote collaboration and a positive work environment.
- Anticipate guest needs and exceed expectations through proactive service and problem resolution.
- Conduct regular inspections, monitor security systems, and ensure compliance with safety standards.
- Handle emergencies or incidents professionally, implementing procedures as required.
- Support reservation duties via email, telephone, or other channels.
- Ensure smooth shift transitions and prepare detailed operational reports
You will work closely with the Night Supervisors and Manager and assist them in general activities and duties.
What We’re Looking For:
- Previous experience in a hotel setting.
- Excellent communication, problem-solving, and guest service abilities.
- Good knowledge and understanding of security protocols and emergency procedures.
- Customer-focused mindset with a passion for exceeding expectations.
- Flexibility to work a rota’d schedule, including evenings, weekends, and bank holidays on a casual basis.
Why Join Us?
At The Store, we pride ourselves on delivering exceptional guest experiences and creating an environment where our team can thrive. This is an opportunity to make a significant impact, working in our exceptional night team contributing to the overall success of the hotel.
Benefits
Meals on duty
Ongoing training provided - both in house and external
Apprenticeships
Career progression and development - we invest in our people
Royal Cars taxis 50% discount for our people to and from work
Refer a Friend Scheme (£250 for general referrals and £500 if you refer a chef)
Review bonus and scheme (£50, £100, £200, E Bike's, Smart TV's and International overnight stays for 50 reviews plus)
Access to Wagestream
25% off treatments in our spa and 50% off products
Discount on rooms and food and beverage
Hospitality Rewards: access to health and wellbeing benefits and perks for everyone (high street discount, restaurants, and Employee Assistance)
Opportunities to win raffle prizes
Exceptional induction game and programme - this is the most fun you will have on your induction day that we promise!
Brand pillars - we have four pillars that we live and breathe everyday!
Opportunities to socialise and celebrate big moment together - birthdays, work anniversaries and big life moments!
Team Awards and socials
Fundraising initiatives - we support the community and like to give back, in 2023, 2024 and 2025 we walked for wellbeing supporting Hospitality Action.
Go green - come and work with a company that are committed to creating a greener planet, by looking at how we can reduce our carbon footprint - we have a green team who ensure we are on track, come and play your part in that.
We’ve got 4 Brand Pillars that will also help you thrive
Legacy - The Store celebrates its rich history as a beloved department store, in the heart of Oxford, and pays tribute to the building’s past by carrying forward a legacy of enchanting guests with a sense of delight and wonder.
Discovery - Like its predecessor, The Store is a place of discovery, offering a myriad of spaces to explore and uncover, from the luxurious spa to its diverse range of dining experiences, window displays and seasonal pop-ups.
Innovation - The Store is more than just a hotel it’s a hub of innovation and change that constantly seeks to improve the guest experience through varying design, evolving installations and innovative food, drink and services.
Community - As a former pillar of the community, The Store remains committed to supporting and engaging with the local community through various initiatives and events that bring people together.
At The Store, we value diversity. We are committed to providing an inclusive and supportive environment as we believe diversity fosters a more innovative, creative, dynamic, and nurturing culture. We are striving to create a culture that fully represents our four brand pillars: Legacy, Discovery, Innovation and Community – including all the communities we serve. We are an equal opportunity employer, and all applicants will be considered for employment regardless of race, age, ethnicity, religion, sexual orientation, gender, gender identity, family or parental status, or disability status.
