Helpdesk operator Work, Jobs in Banbridge, Dow (with Salaries)

Customer Experience Operator
Mitie —Lurgan
- £13.45 an hour
- Overtime
- Microsoft Word
- Continuous improvement
- Data entry
- Free parking
3h
Helpdesk Operator - Planner
Mitie —Craigavon
- £13.45 an hour
- Overtime
- Data entry
- Free parking
2d
Security Control Centre Operator
Mitie —Craigavon
- £13.45 an hour
- Weekend availability
- Communication skills
Portal Admin
Mitie —Craigavon
- £13.45 an hour
- Overtime
- Computer literacy
- Data entry
- Free parking
1d

More jobs to discover

Find similar jobs that you might be interested in.

Helpdesk Operator - Planner
Mitie —Craigavon
A great selection of benefits incl. access to on-line GP services, share options and discounts across thousands of retailers.
£13.45 an hour
2d

I want to receive the latest job alerts for helpdesk operator in banbridge, dow

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

helpdesk operator jobs near banbridge, dow

Helpdesk Operator jobs in Paignton

Helpdesk Operator jobs in Worcester

Helpdesk Operator jobs in Castle Bromwich

Helpdesk Operator jobs in East London

360 Operator jobs in Portsmouth

Customer Experience Specialist jobs in Harrogate

Fully Remote Customer Service Part Time jobs in London

User Experience Researcher jobs in London

Customer Experience Specialist jobs in Manchester

Customer Service jobs in Glasgow

Customer Experience Specialist jobs in Bracknell

Customer Experience Specialist jobs in London

Customer Experience Operator

Mitie -
Lurgan

Apply Now

Job details

Permanent
£13.45 an hour
3 hours ago

Benefits

Free parking
On-site parking

Qualifications

Microsoft Word
Customer service call handling
Report writing
Report generation
Stakeholder liaison
Case record updates
Internal department liaison
Microsoft Office Suite
Complaint handling
Continuous improvement
Data entry
Organisational skills
Customer interaction
Outbound calling
Communication skills
Time management

Full job description

Job Title - Customer Experience Operator

Job Summary

We are seeking a proactive and customer-focused Customer Experience Operator to join our Customer Experience Team. This role is responsible for managing customer feedback, concerns, and service-related queries, ensuring every customer interaction is handled professionally, empathetically, and efficiently.
The successful candidate will act as a central point of contact between customers and internal departments, gathering information, coordinating investigations, and providing timely updates to customers throughout their journey. The role plays a vital part in understanding customer experiences and helping drive continuous improvement across the business.
Pay Rate: £13.45 p/h
Shift Pattern: Monday-Friday, 9am-5pm
What is in it for you?
- A friendly and supportive team
- Training, career development & progression
- Overtime opportunities
- A great selection of benefits incl. access to on-line GP services, share options and discounts across thousands of retailers.
- Free on-site parking

Main Duties -

Customer Experience Management

Receive and manage customer feedback, concerns, and service-related queries through various communication channels.
Conduct initial triage of customer concerns to establish the nature of the issue and identify required actions.
Log all customer interactions and relevant information onto internal systems.
Ensure customer cases are assigned to the appropriate department for review or investigation.

Customer Communication

Act as a professional and empathetic point of contact for customers.
Provide regular updates to customers regarding the progress of their case.
Handle inbound and outbound calls relating to customer feedback, concerns, and service experiences.
Respond to emails and correspondence within agreed service levels.
Manage customer expectations through clear and effective communication.

Internal Stakeholder Coordination

Liaise with operational teams, service delivery departments, engineers, helpdesk teams, account managers, and management to obtain necessary information.
Chase outstanding responses and updates to ensure customer cases progress in a timely manner.
Escalate urgent or high-risk cases where appropriate.
Maintain strong working relationships across all departments to facilitate effective resolution of customer concerns.

Reporting & Administration

Maintain accurate records and documentation on company systems.
Track open customer cases and ensure timely follow-up actions are completed.
Produce reports and summaries using Microsoft Excel and other business tools.
Identify common themes and trends from customer feedback to support service improvement initiatives.
Support management with customer experience reporting and analysis.

Essential

Excellent verbal and written communication skills.
Strong customer service and interpersonal skills.
Ability to remain professional and calm when dealing with challenging situations.
Strong organisational and time management skills.
High level of attention to detail.
Confident using Microsoft Office, including:
- Excel
- Word
- Outlook
Ability to learn and navigate multiple business systems.
Experience maintaining accurate records and updating databases.

Other

Applicants must have a 5-year checkable history.
You must successfully pass a PSNI check as per BS5979 and BS7858 screening as per industry standard.

Please note: We do not accept applications from anyone who has been unsuccessful at interview for the same grade role in the past 6 months.

We will consider flexible working requests from day one of employment.

Apply Now

Refine Your Search

helpdesk operator jobs in banbridge, dow

Customer Experience Operator

Helpdesk Operator - Planner

Security Control Centre Operator

Portal Admin

More jobs to discover

I want to receive the latest job alerts for helpdesk operator in banbridge, dow

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected