Customer relations manager Work, Jobs in Banbury, Oxf (with Salaries)

HR Case Manager - Field Based ( Nationwide travel)
Iceland —Banbury
- Full-time
- Management
- Analysis skills
- Driving
- Store discount
- Employee discount
12d
Customer Relations Manager
Hamberley Care Homes —Oxford
- Full-time
- Sales
- Customer service
- Hotel
- Free parking
- Referral programme
12d
Client Relations Executive
Portman Finance Group —Northampton
- Customer service
- Microsoft Office
- Organisational skills
Quick apply
Operations Manager - Bershka Oxford
INDITEX —Oxford
- Full-time
- Employee discount
Quick apply
Sales Manager
Intercargo Logistics —Milton Keynes
- From £45,000 a year
- CRM software
- Sales
- Supervising experience
Quick apply
12d
Sr Client Success Manager
WorkBuzz —Milton Keynes
- £60,000 - £70,000 a year
- Full-time
- Hybrid work
- Travel
- Organisational skills
Associate Delivery Manager
HMGCC —Milton Keynes
- £53,761 a year
- Overtime
- Project management
- Communication skills
- Free parking
- Annual leave
HR Advisor
Savona Provisions Ltd —Kidlington
- £40,000 - £43,000 a year
- Full-time
- Hospitality
- Human resources
- Food service
- Free parking
- Life insurance
Quick apply
4d
Warehouse Manager
Hella —Chipping Warden
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Senior HRBP
ID Logistics & Transport Ltd —Northampton
- £60,000 a year
- Full-time
- In-person
- Leadership
Quick apply
Customer and Trading Manager - Convenience
Sainsbury's —Banbury
- £31,700 a year
- Management
- Customer service
- Leadership
- Employee discount
6h
Casual Support Worker
Advance Housing and Support Ltd —Banbury
- £13.33 - £14.94 an hour
- Weekend availability
- English
- Care plans
- Annual leave
- Employee assistance programme
Argos Store Manager - Inside Sainsbury's
Sainsbury's —Banbury
- From £31,700 a year
- Employee discount
5d
Health, Safety & Environment Manager
Newly Weds Foods —Banbury
- Weekend availability
- Travel
- Leadership
Quick apply
Associate Delivery Manager
HMGCC (His Majestys Government Communications Centre) —Hanslope
- £53,761 a year
- Overtime
- Project management
- Presentation skills
- Communication skills
- Free parking
- Annual leave
Accounts Manager
Subscription Car Care —Towcester
- £30,000 - £40,000 a year
- Full-time
- Sales
- Customer service
- English
- Free parking
Quick apply
Delivery Partner Manager, UK/IE Delivery Partner Managers
Amazon UK Services Ltd. —Northampton
- Weekend availability
- Oracle
- Salesforce
- English
Store Manager - Bicester
Ermenegildo Zegna —Bicester
- English
- Business development
- Leadership
Quick apply
Support Worker
Advance Housing and Support Ltd —Banbury
- £13.33 an hour
- Weekend availability
- English
- Care plans
- Annual leave
- Employee assistance programme
HR Consultant (Contact Centre)
Select Engineering —Coventry
- £28.43 an hour
- Call to connect
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
11h

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HR Case Manager - Field Based ( Nationwide travel)

Iceland -
Banbury

Apply Now

Job details

Full-time
12 days ago

Benefits

Store discount
Employee discount
Enhanced maternity leave
Enhanced paternity leave

Qualifications

Driving Licence
Management
Analysis skills
Driving
Human resources
Agile

Full job description

As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams.

We understand that success is achieved through our people, and we are searching for a committed and passionate HR Case Manager to join our growing business on a permanent basis.

The ideal candidate will be based in or around Oxford, though they are likely to spend significant time in London. This is a field-based role requiring travel across the UK. A company car is provided, so a full UK driving licence is essential.

PURPOSE OF THE ROLE

To provide a professional, proactive, expert telephone and written HR advisory service to managers at all levels across the business.
To provide advice and guidance to managers on complex people matters with a focus on gaining the best outcomes for both the business and the colleague. Specifically in relation to the management of serious conduct matters, capability, employee concerns and employee relations issues, including the management of suspensions and investigations. This includes reviewing investigation reports and complex letters or communications.
To provide active support to managers in the day to day case management of serious / complex employment issues whilst at all times considering the commercial constraints of the business and the legal framework

In this role you can expect to:

Act as a fully participating member of the HR team supporting HR and liaising and developing effective working relationships with wider stakeholders
Manage a portfolio of cases, scheduling and prioritising activities based on the needs of each case and applicable deadlines or timescales
Where appropriate, provide face to face support to Managers or act as HR lead on complex people matters, including hearings and appeals within nationwide locations
Ensure good employment practice through the provision of clear advice and guidance in line with Iceland’s HR policies, procedures and guidelines
Adopt a pragmatic approach in offering solutions to managers, while recognising legal and regulatory requirements.
Work autonomously whilst using own initiative, on delegated work areas and where appropriate seek advice from senior colleagues when required
Take every opportunity to coach managers in aspects of people management including communication, robust decision making, fairness and consistency and application
Review and prepare (where appropriate) letters/ documents in readiness for and after formal hearings and providing feedback to Managers where required
Ensure all case management details are recorded accurately on the Case Management System and that cases are managed pro-actively and driven through to conclusion and ensuring personnel database reflects accurately

You should apply if you have:

Proven track record of managing a range of complex HR cases
Demonstrable, comprehensive up to date working knowledge of UK employment law and legislation and its’ implications for employers
Confident communication with people at all levels, with a style that is clear, engaging, coaching and collaborative whilst at times of challenge can hold your own
Strong partnership working with a variety of stakeholders
Ideally CIPD qualified (Level 7)
Experience of applying a commercial and pragmatic approach to providing HR risk based solutions to difficult issues that arise within challenging situations
Ability to work flexibly in an agile way in order to meet deadlines and respond positively and constructively to feedback
Good analytical and problem solving skills
Full UK Driving licence (field based roles)

What to expect from us:

Collaborative environment
A competitive salary
25 days holiday, plus 8 days bank holiday
15% store discount, 30% club individual restaurant discount
Educational sponsorship
Enhanced maternity/paternity leave
Long service awards
Reward & recognition

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Refine Your Search

customer relations manager jobs in banbury, oxf

HR Case Manager - Field Based ( Nationwide travel)

Customer Relations Manager

Client Relations Executive

Operations Manager - Bershka Oxford

Sales Manager

Sr Client Success Manager

Associate Delivery Manager

HR Advisor

Warehouse Manager

Senior HRBP

Customer and Trading Manager - Convenience

Casual Support Worker

Argos Store Manager - Inside Sainsbury's

Health, Safety & Environment Manager

Associate Delivery Manager

Accounts Manager

Delivery Partner Manager, UK/IE Delivery Partner Managers

Store Manager - Bicester

Support Worker

HR Consultant (Contact Centre)

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