Solutions engineer Work, Jobs in Banbury, Oxf (with Salaries)

Service Delivery Manager
Drain Doctor —Brackley
- £44,000 - £46,000 a year
- Full-time
- Customer service
- Microsoft Office
- IT
- Free parking
- Life insurance
Quick apply
5d
Junior Structural Engineer
Struktee —Banbury
- From £28,000 a year
- Full-time
- AutoCAD
- Civil engineering
- CAD
Quick apply
Solution Development Engineer
Dematic Ltd. —Banbury
- Full-time
Field Support Engineer
Xperience —Banbury
- Hybrid work
- Azure
- Windows
- Microsoft Office
- Free parking
- Bereavement leave
5h
IT Operations Engineer
Red Technology Solutions Ltd —Witney
- £35,000 - £45,000 a year
- Full-time
- Laboratory experience
- No experience needed
- Computer networking
- Life insurance
- Sick pay
Quick apply
7h
Site Engineer
enable-infrastructure —Banbury
- £350 - £450 a day
- Civil engineering
- Quality control
- Travel
Quick apply
Process Engineer
Barry Callebaut —Banbury
- Engineering
- Laboratory experience
- English
Supplier Quality Engineer
Prodrive —Banbury
- Travel
- Employee discount
Graduate/Junior Electrical and CAD Engineer
Prodrive —Banbury
- Full-time
- CAD
- Engineering
- System design
- Employee discount
Quick apply
Project Solutions Engineer
Advania —Milton Keynes
- £35,000 - £40,000 a year
- Hybrid work
- Azure
- Windows
- Microsoft Office
Service Desk Engineer
Advania —Milton Keynes
- £26,000 - £28,000 a year
- Hybrid work
- Microsoft Powerpoint
- Azure
- Microsoft Outlook
12d
Technical Specialist
M Group —Warwick
- Engineering
- Business development
- Bachelor's degree
- Employee discount
14d
Garment Technologist / Product Developer
Doodlebone —Banbury
- £27,500 - £35,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- CAD
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
14d
Senior Facilities Maintenance Engineer
Absolute Taste —Bicester
- Up to £55,000 a year
- Full-time
- Maintenance
- Continuous improvement
Quick apply
14d
Production Planner
JMC Aviation —Brize Norton
- Maintenance
- Microsoft Office
- Bachelor's degree
- Annual leave
- Employee assistance programme
Controls Principal Engineer
Dematic Ltd. —Banbury
- Full-time
- AutoCAD
- Engineering
- Electrical Engineering
Project Engineer
Prodrive —Banbury
- Full-time
- CAD
- Engineering
- Welding
- Employee discount
Quick apply
CO₂ Senior Engineer - Southeast
DD Cooling Ltd —Bicester
- £60,500 a year
- Overtime
- Maintenance
- Driving
- In-person
- Profit sharing
- Annual leave
Quick apply
12d
Technical Engineer
Teletrac Navman —Milton Keynes
- Hybrid work
- Up to 50% travel
- Travel
- IT
- Annual leave
- Life insurance
12d
Senior Site Engineer
enable-infrastructure —Banbury
- £400 - £500 a day
- Civil engineering
- Quality control
- Travel
Quick apply

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Service Delivery Manager

Drain Doctor -
Brackley

Quick apply

Job details

Permanent | Full-time
£44,000 - £46,000 a year
5 days ago

Benefits

Free parking
Free flu jabs
Enhanced maternity leave
Enhanced paternity leave
Life insurance
Referral programme
On-site parking

Qualifications

Driving Licence
Customer service
Microsoft Office
Relationship management
IT
Customer support
Leadership
Communication skills

Full job description

PURPOSE OF THE ROLE

The Service Delivery Manager is responsible for the effective management of the company’s key and national accounts. This includes overseeing service delivery, maintaining strong client relationships, and leading a team of Key Account Administrators to ensure performance against agreed KPIs.

In addition, the role is responsible for managing the day-to-day operation of the call centre, ensuring customer enquiries are responded to promptly and effectively, and converted into work for the franchise network or corporate locations where appropriate.

KEY RESPONSIBILITIES

Leadership & Account Management

Line manage and support the Key Account Administration team.
Maintain strong and effective communication with a portfolio of Key Accounts.
Take ownership of national and key account contracts, ensuring work allocation, management, and delivery meet agreed KPIs.
Manage escalations, complaints, and service issues, ensuring timely resolution and continuous improvement.
Oversee contract renewals and ongoing account performance.
Oversee invoice processes for Key Accounts and timely processing of payments to franchisees
Onboarding and training of new team members

Performance & Process Management

Manage and continuously improve team processes in line with customer requirements.
Produce weekly and monthly performance reports for senior management.
Identify opportunities to drive additional revenue within key accounts and across the wider business.

Franchise & Operational Support

Support onboarding and training of new franchisees, including logistics and materials.
Provide day-to-day support to franchisees, including systems, enquiries, and communications.
Deliver training to franchisees on operational systems
Provide operational support to Regional Development Managers and engineers
Support corporate locations with debt management and quote follow-up activities.

Wider Business Contribution

Support Reunion planning and preparation including content development and event coordination
Assist with accreditations (e.g. ISO 9001).
Support Business Development Managers where required (e.g. training, presentations)
Contribute to system development and operational improvements (e.g., SimPRO)
Provide support to advisory council activities.

Cross-Functional Coordination

Act as a key link between Neighbourly, franchisees, and Totally 24/7, extending beyond traditional Key Account responsibilities.
Support franchise and operational queries alongside Business Development Managers team.

Additional Responsibilities

Support franchise commercial prospecting and opportunity identification.
Provide general administrative support including reporting and participation in management meetings.
Undertake any other reasonable duties within the scope of the role of the role to support the team and revenue development.

EXPERIENCE/SKILLS/KNOWLEDGE

EXPERIENCE:

· Minimum of 3 years’ experience managing a customer support or service delivery team.

· Proven experience in key account relationship management.

SKILLS / KNOWLEDGE:

· Experience using job management systems (e.g. SimPRO, Joblogic) and ideally finance systems.

· Strong IT skills, including Microsoft Office and CRM systems.

· Excellent interpersonal and communication skills.

ATTRIBUTES

· Self-motivated, proactive, and solutions focused.

· Strong team player with a collaborative approach.

· Hands-on, accountable, and results driven.

· Highly organised with the ability to manage multiple priorities.

· Effective communicator, both written and verbal.

Pay: £44,000.00-£46,000.00 per year

Benefits:

Enhanced maternity leave
Enhanced paternity leave
Free flu jabs
Free parking
Life insurance
On-site parking
Referral programme

Experience:

Customer service: 3 years (preferred)

Licence/Certification:

Driving Licence (required)

Work Location: In person

Quick apply

Refine Your Search

solutions engineer jobs in banbury, oxf

Service Delivery Manager

Junior Structural Engineer

Solution Development Engineer

Field Support Engineer

IT Operations Engineer

Site Engineer

Process Engineer

Supplier Quality Engineer

Graduate/Junior Electrical and CAD Engineer

Project Solutions Engineer

Service Desk Engineer

Technical Specialist

Garment Technologist / Product Developer

Senior Facilities Maintenance Engineer

Production Planner

Controls Principal Engineer

Project Engineer

CO₂ Senior Engineer - Southeast

Technical Engineer

Senior Site Engineer

I want to receive the latest job alerts for solutions engineer in banbury, oxf

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