Trading manager Work, Jobs in Banbury, Oxf (with Salaries)

Customer Experience Manager
Ace Grading —Banbury
- £35,000 - £42,000 a year
- Full-time
- Management
- English
- In-person
Quick apply
Senior Online Trading Manager - Fixed-Term Contract
Bamford Collection —Moreton-In-Marsh
- Sales
- Merchandising
- Mentoring
- Employee assistance programme
- Employee discount
Quick apply
Store Manager
JDSPORTS —Banbury
- Full-time
- Retail management
- Leadership
- Communication skills
- Employee discount
Quick apply
Trading Team Manager
B&Q —Witney
- £30,000 - £33,000 a year
- Part-time
- Annual leave
- Employee assistance programme
Customer and Trading Manager - Convenience
Sainsbury's —Bicester
- £31,700 a year
- Management
- Customer service
- Leadership
- Employee discount
Customer and Trading Manager - Small Supermarket
Sainsbury's —Oxford
- From £31,700 a year
- Management
- Customer service
- Leadership
- Employee discount
Head of Finance
Cable & Splicing Limited (CASS) —Stratford-upon-Avon
- £50,000 - £55,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Supervising experience
- Travel
Quick apply
Customer and Trading Manager - Nightshift
Sainsbury's —Oxford
- From £31,700 a year
- Night shift
- Management
- Customer service
- Leadership
- Employee discount
9d
Crime and Fraud Manager
DPD Group UK —Milton Keynes
- £56,500 a year
- Full-time
- Travel
- Communication skills
- Free parking
Quick apply
5d
Senior Asset Manager
OurCoop —Warwick
- Up to £70,000 a year
- Full-time
- Annual leave
- Employee discount
Quick apply
Operations Manager - Bicester
DPD Group UK —Bicester
- Weekend availability
- Warehouse experience
- Communication skills
- Free parking
Quick apply
Trading Manager
Morrisons —Northampton
- Leadership
- School
- Annual leave
- Employee discount
Quick apply
Customer and Trading Manager
Sainsbury's —Shipston on Stour
- From £31,700 a year
6d
Store Manager - Milton Keynes
Oak Furnitureland —Milton Keynes
- £50,000 - £55,000 a year
- Weekend availability
- Sales
- Free parking
- Employee assistance programme
Account Handler Finpro 19 Month FTC
NFU Mutual —Stratford-upon-Avon
- Up to £40,000 a year
- Full-time
- Hybrid work
- Financial services
- Communication skills
- Annual leave
- Employee discount
Warehouse Operative
Caroline Gardner Publishing —Banbury
- £13.45 an hour
- Temporary
- Heavy lifting
- Forklift
- Warehouse experience
- Free parking
- Sick pay
Quick apply
Estate Manager
OurCoop —Warwick
- Up to £50,000 a year
- Full-time
- Management
- Contracts
- Communication skills
- Annual leave
- Employee discount
Quick apply
Category Manager
BSS —Coventry
- Full-time
- Microsoft Excel
- Analysis skills
- Plumbing
Support Management Trainer
Hickory's Smokehouse —Wootton
- Up to £36,000 a year
- Weekend availability
- Restaurant
- School
- Health & wellbeing programme
- Employee discount
Quick apply
Commercial Manager
Goodmerch Pubs —Henley in Arden
- £50,100 - £55,000 a year
- Full-time
- Data analysis skills
- Hotel
- SQL
- Free parking
- Work from home
Quick apply
13d

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Customer Experience Manager

Ace Grading
Banbury

Quick apply

Job details

Permanent | Full-time
£35,000 - £42,000 a year

Benefits

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave

Qualifications

Management
Logistics
English
Customer support
Leadership

Full job description

ACE Grading is one of the UK's leading card grading companies, trusted by collectors to authenticate, grade, and protect their trading cards. We're growing quickly, and the next step is making our customer experience as strong, clear, and trusted as the product itself.

We're hiring a Customer Experience Manager to own the day-to-day quality, speed, and consistency of our customer support operation. This is not just a ticket-answering role. You'll be responsible for improving how customers experience ACE from submission to return, spotting repeated issues, tightening communication, and giving leadership clear visibility on what customers are actually feeling.

What you'll own

Managing the customer support operation and overall inbox performance
Improving response times, resolution quality, backlog control, repeat contact, and customer satisfaction
Creating and maintaining response templates, tone standards, help centre content, and customer update templates
Handling escalated complaints and sensitive customer situations with calm, commercial judgement
Turning repeated customer pain points into clear process improvements for operations, grading, logistics, and leadership
Producing a weekly customer experience report covering top issues, risks, trends, and recommended actions
Supporting and coaching team members who handle customer queries
Making sure customer communication around delays, service changes, submissions, returns, and edge cases is clear and consistent

What success looks like

Customers get faster, clearer, more consistent replies
Support backlog and repeat contact reduce
Common issues are spotted early and fixed at the root
Leadership has a clear weekly view of customer pain, not just ticket volume
ACE feels more premium, predictable, and trustworthy throughout the customer journey

What we're looking for

You'll likely have experience in customer support, customer experience, ecommerce operations, marketplace operations, logistics-heavy support, subscriptions, or a premium consumer brand.

You should be:

An excellent written communicator
Calm under pressure and good with difficult customers
Organised, data-aware, and comfortable working from support metrics
Commercially sensible, knowing when to protect the customer and when to protect the business
Strong enough to challenge internal processes when they're causing customer pain
Practical, hands-on, and comfortable improving systems while still getting the day-to-day work done

Experience with customer support platforms, ecommerce tools, or help centre systems would be useful, but judgement and ownership matter more than a perfect software match.

This role is not for someone who only wants to clear tickets. We need someone who can help build the function properly: better standards, better reporting, better escalation, better communication, and fewer repeat problems.

Why join ACE

You'll be joining a fast-growing business in a passionate collector market, with a real chance to shape how customer experience works as the company scales. The role has clear ownership, visible impact, and direct access to leadership.

To apply

Send your CV and a short note explaining a customer experience or support process you improved, what changed, and what the result was.

Pay: £35,000.00-£42,000.00 per year

Benefits:

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave

Work Location: In person

Quick apply

Refine Your Search

trading manager jobs in banbury, oxf

Customer Experience Manager

Senior Online Trading Manager - Fixed-Term Contract

Store Manager

Trading Team Manager

Customer and Trading Manager - Convenience

Customer and Trading Manager - Small Supermarket

Head of Finance

Customer and Trading Manager - Nightshift

Crime and Fraud Manager

Senior Asset Manager

Operations Manager - Bicester

Trading Manager

Customer and Trading Manager

Store Manager - Milton Keynes

Account Handler Finpro 19 Month FTC

Warehouse Operative

Estate Manager

Category Manager

Support Management Trainer

Commercial Manager

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