Customer service team lead Work, Jobs in Bangor, Dow (with Salaries)

Team Lead - Customer Care
HCLTech —Belfast
- Customer service
- Data analysis skills
- Mentoring
Team Leader - Rathmore Road
Henderson Group —Bangor
- £14.63 an hour
- Weekend availability
- Customer service
- Team management
- Training & development
- Employee assistance programme
- Employee discount
13d
People & Service Team Leader
River Island —Belfast
- Part-time
- Sales
- Leadership
- Communication skills
- Annual leave
- Employee discount
Quick apply
Team Leader - Moat Street
Henderson Group —Donaghadee
- £14.63 an hour
- Weekend availability
- Customer service
- Team management
- Training & development
- Employee assistance programme
- Employee discount
Team Leader - Carrowdore
Henderson Group —Carrowdore
- £14.63 an hour
- Weekend availability
- Customer service
- Team management
- Training & development
- Employee assistance programme
- Employee discount
Retail Store Supervisor/Team Leader
Mamas & Papas —Belfast
- Full-time
- Sales
- Supervising experience
- IT
- Employee discount
Quick apply
Team Leader
Mountain Warehouse —Belfast
- £13.32 an hour
- Part-time
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Team Leader - Ballygowan
Henderson Group —Newtownards
- £14.63 an hour
- Weekend availability
- Leadership
- School
- Employee assistance programme
- Employee discount
Futures e-Trading Technology - Client Services VP Technology Lead
Citi —Belfast
- Full-time
- Hybrid work
- Sales
- Data analysis skills
- Business development
- Annual leave
- Employee assistance programme
Key Lead - Victoria Square, Abercrombie & Fitch
Abercrombie & Fitch Co. —Belfast
- Management
- Sales
- Supervising experience
- Store discount
- Employee discount

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Department Manager
McGimpsey Brothers Removals Limited —Bangor
Key contact escalation from drivers, customers and operational colleagues. Ensuring all invoicing has been completed in a timely manner.
Quick apply
13d
Lead Account Manager
Cooneen Group —Dungannon
Has experience of dealing with customers, both remotely (via phone and email) and in person. Maintain regular contact with customers to review account activity…
Quick apply

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Team Lead - Customer Care

HCLTech -
Belfast

Apply Now

Job details

Qualifications

Operations management
Customer service
Mentoring junior staff
Data analysis skills
Performance management
Mentoring
Professional development mentoring
Training & development
Business coaching
Team motivation leadership
Communication skills

Full job description

Belfast, Northern Ireland
Job Summary
Team Lead - CC Delivery Operations plays a crucial role in ensuring the success of customer service delivery through effective team management and adherence to operational standards. This position is responsible for guiding and motivating team members to meet key performance indicators such as Customer Satisfaction (CSAT) and process compliance, while fostering a culture of continuous improvement and professional development.
Key Responsibilities
1. Monitor And Ensure Adherence To Attendance, Login Hours, And Leave Policies, Providing Regular Updates And Addressing Team Issues To Maintain Operational Efficiency.
2. Facilitate Team Retention Initiatives By Implementing Strategies To Maintain Team Member Satisfaction Within Agreed Norms.
3. Promote Self-Development Among Team Members To Enhance Their Skill Levels And Overall Performance In Customer Service Operations.
4. Manage, Motivate, And Engage Team Members Through Effective Coaching And Mentoring, Inspiring Them To Achieve Their Personal And Professional Goals.
5. Analyze Performance Data To Ensure That All Execution Parameters Are Consistently Met Or Exceeded As Defined For The Process, Contributing To The Overall Success Of The Organization.
6. Oversee The Availability And Effectiveness Of Skilled Agents To Resolve Customer Care Requests According To Project Requirements, Ensuring A High Rate Of First Contact Resolution.
7. Ensure Team Members Maintain Current And Accurate Knowledge Through Regular Process Updates, Communications, And Self-Directed Learning Initiatives.
8. Utilize Reporting And Management Information To Run An Effective Team, Achieving Project Outcomes Aligned With Organizational Goals.
9. Uphold Adherence To Company Policies, Including Those Related To Confidentiality And Ethical Conduct, Fostering A Compliant Work Environment.
10. Contribute To The Effective Management Of Customer Experience Capabilities By Supporting Timely Hiring, Performance Management, And Capacity Planning Within Budgetary Constraints.
Skill Requirements
1. Strong Understanding Of Customer Service Principles And Practices.
2. Proficient Written And Verbal Communication Skills.
3. Familiarity With Operations Management Processes And Metrics.
4. Basic Mentoring And Coaching Skills To Develop Team Performance.
5. Ability To Analyze Performance Data And Generate Actionable Insights.

Other Requirements
1. Optional Certifications In Customer Service Excellence Or Leadership Development Are Valuable For This Role
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Refine Your Search

customer service team lead jobs in bangor, dow

Team Lead - Customer Care

Team Leader - Rathmore Road

People & Service Team Leader

Team Leader - Moat Street

Team Leader - Carrowdore

Retail Store Supervisor/Team Leader

Team Leader

Team Leader - Ballygowan

Futures e-Trading Technology - Client Services VP Technology Lead

Key Lead - Victoria Square, Abercrombie & Fitch

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