Lead Veterinary Receptionist - Full Time
Location: Llandudno, North Wales
Hours: 37 hours per week, 4 day week, 1:3 Saturday mornings, No Out Of Hours
Salary: To be discussed - DOE
If you love working with people just as much as you love animals, thrive in a busy environment and take pride in making every client and colleague feel welcomed, supported and cared for, we’d love to hear from you.
About Us
We are a well-established independent small animal veterinary practice based in the beautiful seaside town of Llandudno, North Wales.
Our modern facilities include a CT-scanner, digital radiography, ultrasound, digital dental radiography, laparascopic surgery, in-house laboratory facilities and dedicated operating theatre. We are able to offer referral-level services. As an independent practice, we pride ourselves on providing excellent patient care, exceptional client service and a supportive environment for our team.
Located on the stunning North Wales coastline, Llandudno offers an excellent quality of life, with beautiful beaches, mountain scenery and Snowdonia National Park all within easy reach.
The Role
We are looking for a friendly, organised and proactive Lead Veterinary Receptionist to join our team. This is a fantastic opportunity for someone who enjoys working with people, takes pride in delivering excellent customer service and wants to play a key role in supporting both clients and colleagues within a busy veterinary practice.
Working closely with the Practice Manager, you will provide day-to-day support and leadership to our reception team whilst remaining a hands-on member of the department. You'll help ensure the smooth running of front-of-house operations, support colleagues, maintain high standards and contribute to a positive experience for every client who walks through our doors.
About You
We're looking for someone who genuinely enjoys working with people and thrives in a busy, client-focused environment. You will be approachable, positive and supportive, with the confidence to lead by example and help colleagues achieve high standards. You take pride in getting the small details right, proactively identify issues before they become problems and enjoy creating structure and organisation within a busy workplace.
Most importantly, you'll understand the important role reception plays in creating a positive client experience and will be passionate about providing exceptional care and support to both our clients and their pets.
Key Responsibilities
- Provide day-to-day support and leadership to the reception team.
- Lead by example and promote high standards of professionalism and client care.
- Deliver outstanding customer service and act as a positive role model for colleagues.
- Build strong relationships with clients and support them through both routine and emotional visits.
- Support the training and development of reception colleagues.
- Monitor workflows and ensure tasks are completed accurately and efficiently.
- Oversee reception emails and client communications.
- Support effective communication between reception and the clinical team.
- Assist in resolving client concerns professionally and compassionately.
- Ensure reception procedures and protocols are followed consistently.
- Identify areas for improvement and support continuous development within the department.
- Undertake all routine veterinary receptionist duties, including answering calls, managing appointments, processing payments, handling enquiries and supporting clients throughout their visit.
Essential Requirements
- Previous experience in a Senior Receptionist, Lead Receptionist, Reception Supervisor or Team Leader role.
- Demonstrable experience supporting, coaching or supervising a team.
- Exceptional attention to detail.
- Excellent written and verbal communication skills
- Ability to take ownership of tasks and see them through to completion.
- Strong organisational and communication skills.
- Ability to maintain standards and support accountability within a team.
- Proactive approach to problem solving.
- Excellent customer service skills.
- Confidence using computer systems, booking systems and administrative software.
- Proficiency in Microsoft Word
Desirable Requirements
- Previous experience within a veterinary practice.
- Experience within healthcare, dental or other professional service environments.
- Experience handling complaints and challenging situations.
- Knowledge of veterinary insurance processes.
- Experience using veterinary practice management software.
What We Offer
- Competitive salary DOE.
- Company pension.
- Staff discount.
- CPD and development opportunities.
- Opportunity to play a key role within an independent veterinary practice.
- Supportive and friendly team environment.
- Genuine opportunity to help shape and develop the reception department.
- Stunning North Wales coastal location with excellent work-life balance.
How to Apply
If you are passionate about client care, enjoy supporting colleagues and are looking for the next step in your reception leadership career, we would love to hear from you. Please feel free to send your CV and covering letter to Michelle - [email protected]
Please complete the questionnaire below when applying:
https://www.surveymonkey.com/r/CVDN8QX
Pay: £26,936.00-£27,898.00 per year
Benefits:
- Company pension
- Employee discount
- Flexitime
- Transport links
Work Location: In person
