Software Work, Jobs in Bank Top (with Salaries)

DDaT Service Analyst
HC-One - Strategy —Darlington
- Microsoft Office
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
6d
IT Support Engineer
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- £27,500 - £37,500 a year
- Weekend availability
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- Travel
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Quick apply
Service Desk Engineer
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Magnet —Darlington
- £40,000 - £50,000 a year
- Travel
- Organisational skills
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- Employee discount
Quick apply
Junior Integration Engineer
Ericsson —Darlington
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Interested in Waterstons? We'd love to hear from you.
Waterstons —Durham
- Hybrid work
- Employee assistance programme
- Sick pay
13d
Junior RAN Test Engineer
Ericsson —Darlington
- Azure
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PHP Web Developer
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Technical Support Specialist (Hybrid)
CameraMatics —Darlington
- Hybrid work
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IT Service Desk Analyst
Tees, Esk and Wear Valleys NHS Trust —Middlesbrough
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- Full-time
- Microsoft Powerpoint
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4d
Technical Support Manager (Hybrid)
CameraMatics —Darlington
- Hybrid work
- Computer networking
- Organisational skills
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Software Engineer
Renaissance Learning —Houghton le Spring
- £30,000 - £40,000 a year
- Full-time
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Engineering Project Manager
Labman Automation —Stokesley
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- Master's degree
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13d
Business Intelligence Analyst
Broadacres —Northallerton
- £41,295.84 a year
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- Microsoft Excel
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- Annual leave
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Quick apply
Security Systems Design Consultant
Consultive Solutions Limited —Chester-le-Street
- £26,500 - £34,000 a year
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- Hybrid work
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- Travel
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Quick apply
7d
Officer - Systems
Stockton-on-Tees Borough Council —Stockton-on-Tees
- £29,540 - £31,022 a year
- Call to connect
- Customer service
- Presentation skills
- Human resources
- Annual leave
- Employee assistance programme
10d
Head of Business Intelligence
Durham University —Durham
- £59,966 - £67,468 a year
- Full-time
- Microsoft Excel
- Analysis skills
- University
- Annual leave
- Employee assistance programme
Test Analyst
Renaissance Learning EMEA APAC —Houghton le Spring
- £30,000 - £40,000 a year
- Hybrid work
- Travel
- Software development
- Agile
- Employee assistance programme
- Employee discount
Data Science and Innovation Officer
Durham County Council —Durham
- £44,075 - £48,226 a year
- Temporary
- Hybrid work
- Microsoft Excel
- Azure
- Computer Science
- Annual leave
7d

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DDaT Service Analyst

HC-One - Strategy -
Darlington

Quick apply

Job details

Fixed term contract
6 days ago

Benefits

Annual leave
Employee assistance programme
Employee discount

Qualifications

Desktop support
Technical support
Microsoft Office
ITIL
Remote access software
Communication skills
Active Directory
Help desk

Full job description

About the role

Fixed Term Contract until January 2027

The DDAT Support Service Desk is the central point of contact for IT queries from HC-One staff in care homes, Support Office and remotely. The Service Desk strives to set the standard of behaviour for customer engagement, playing a key customer advocacy role, developing, and delivering services that support our user needs and inform IT Services delivery.

The team act as user champions, offering specialist advice and support on IT-related issues while providing customers with the best possible service and conveying a sincere willingness to help. The Service Analyst role is essential in providing technical IT support and assistance to the whole HC-One Group.

Service Analysts are information professionals and advocates of excellent customer service. You will report to a Service Desk Lead and work within a team of Service Analysts to resolve a wide range of user issues and requests relating to IT services.

Fielding a wide range of contacts via Telephone, email, IT portal and walk ups, you will manage the resulting incidents and service requests through to conclusion, in line with incident management and request fulfilment processes measured against Service Desk objectives and ITIL Best Practices.

About The Company

HC-One offers professional residential, nursing and specialist dementia care for older people. We aim to be the first choice care home in each community for Residents and Colleagues; we will achieve this mission through providing the kindest possible care to Residents in over 280 care homes across the United Kingdom.

We are very proud of our outstanding team at HC-One. They are caring, warm-hearted and professional people who have a clear understanding of our Residents individual needs, choices and wishes.

We are passionate about ensuring that our current and future Colleagues can be their true selves, and that our workforce represents the communities we serve. We prioritise inclusive working practices and invite applicants from all backgrounds into our HC-One family.

What HC-One offer

Complimenting your salary, you will enjoy access to a huge variety of benefits and services to support your physical and psychological well-being and throughout your career we will invest in you and you will enjoy additional support and benefits including:

Award-winning learning and development
25 days annual leave
An opportunity to learn from experienced colleagues as part of an outstanding and committed team.
GP online - providing around the clock GP consultation via an interactive app - available to you and your children under 16
Colleague discounts – Access to over 1600 high street discounts including carefully selected discount partners
Wellbeing - free of charge access to an independent and confidential Employee Assistance Programme. This gives Colleagues and their family access to 24/7 365 support for a whole range of issues including physical, mental and financial issues

We want you to have an amazing experience working at HC-One, starting with our commitment to providing the quickest possible turnaround from the point of making you a job offer to you starting with us on day one.

About You

You will hold a Level 3 IT Qualification, or equivalent, and have a minimum of 2 years prior experience in a tech support, desktop support, or a similar role with experience using ticketing systems to process user requests and issues, ideally with experience working within an ITIL Framework.

Proficient in managing Microsoft Office 365 application Suite, you will have intermediate skills in understanding and managing Microsoft Active Directory services and have experience with remote desktop applications and help desk software.

Customer focussed, you will have excellent interpersonal, written and verbal communication skills, a high level of attention to detail and problem-solving skills.

Safeguarding is everyone’s responsibility and therefore it is important that you are able to recognise the signs which may indicate possible abuse, harm or neglect in its different forms and know what to do if there are any concerns. All colleagues are required to attend safeguarding training appropriate to their role and to undertake additional training in associated areas. You also have the ability to seek appropriate advice and report concerns, including escalation if action is not taken.

Quick apply

Refine Your Search

software jobs in bank top

DDaT Service Analyst

IT Support Engineer

Service Desk Engineer

Junior/Mid Frontend Developer

Linux Infrastructure Engineer

Junior Integration Engineer

Interested in Waterstons? We'd love to hear from you.

Junior RAN Test Engineer

PHP Web Developer

Technical Support Specialist (Hybrid)

IT Service Desk Analyst

Technical Support Manager (Hybrid)

Software Engineer

Engineering Project Manager

Business Intelligence Analyst

Security Systems Design Consultant

Officer - Systems

Head of Business Intelligence

Test Analyst

Data Science and Innovation Officer

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