The role in a nutshell:
Supporting the Product & Channel team, this role is key to ensure the right level of governance is applied to all TFS UK finance products (end-to-end management of finance products, incl. designing, developing, introducing new products, and reviewing the performance of existing products to make sure they are performing as intended, delivering good outcomes for our customers and value to TFS UK). In parallel, you will look after the integration of finance products to existing and new digital channels, supporting the delivery of TFS UK omnichannel sales strategy.
About the ‘Department’:
The Marketing, Retention and Product department is responsible for creating, promoting customer finance offers that help support the sale of new and used cars, retain existing customers and ensure TFS UK Finance products are in line with FCA and Consumer Duty expectations across four Brands (Toyota, Lexus, Redline and Mazda).
The department is structured into the Marketing Programmes and Communications team, the Retention team and the Product and Channel team. The responsibilities of the Marketing Programmes team include launching quarterly marketing programmes for retail and fleet, managing network programme communications and completing campaign performance reporting. The Retention team looks after retention strategy and end of contract support to our customers. The Product and Channel team helps deliver an expanded range of products, services and sales channels, with a particular focus on improving digital coverage and customer journey, as well as increasing the governance around our products from an FCA and consumer duty perspective.
Day to Day Duties:
Finance Products:
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Managing short-medium term action plans and robust governance relating to the introduction of new products, services or sales channels, including coordination between project stakeholders.
- Taking on longer term strategic projects from start to finish, acting as project manager and key contact for the day-to-day management of these.
- Supporting the Corporate Support Team in all Consumer Duty actions.
- Further to the above, taking the lead in the Products & Services workstream of Consumer Duty, including but not limited to: Product Reviews, Target Market Statements, Product; Approvals, Amendments, Withdrawals, Closures.
- Creating and maintaining resources to support the Product team and wider business areas with key rules and parameters of our products.
- Reviewing the on-going performance of existing products against various criteria including commercial results, customer experience and regulatory compliance.
- Proposing changes to our product strategy where gaps or opportunities are identified.
- Creating, analysing and presenting management Information (e.g. performance data) to provide management oversight and to inform decision making.
Digital Products:
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Contribute to the channel diversification and third-party integration roadmap (e.g. Autotrader).
- Working with our network partners and external vendors to maximise digital coverage and representation of our products on 3rd party marketplace platforms.
- Oversee the onboarding and integration of third party-platforms as required for all brands (Toyota, Lexus, Redline, Mazda).
- Exploration and development of TFS performance monitoring and optimisation of current integrations
- Contributing to the on-going development of our digital customer communication channels / journeys (e.g. Online Journeys, Calculators).
Experience you’ll gain:
- Working in a dynamic and commercially focussed team that has a direct impact on our customer offering.
- Exposure to a wide range of internal and external stakeholders, including the Dealer Network, other OneToyota Entities (e.g. TFS EAR, TME, TGB, KINTO).
- Understanding and appreciation of FCA regulatory requirements including Consumer Duty.
- Project planning and management skills.
Requirements
Key Experience & Skills:
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Basic understanding of the core Marketing principles (Product, Place, Price, Promotion).
- Thorough understanding and experience of the Financial Conduct Authority (FCA) regulations, with a particular focus on Consumer Duty and Governance.
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Good understanding of automotive financial products (e.g. Personal Contract-Purchase, Hire Purchase, Lease Purchase).
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Experience bringing new digital products / services to market and managing throughout their lifecycle.
- Strong written and verbal communication skills, including confidence in presenting.
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Project & Stakeholders management experience.
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Technical knowledge and ability to translate to stakeholders with varying levels of understanding.
Attributes & Behaviours:
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Ability to build strong working relationships, communicating and influencing stakeholders at all levels
- Working with integrity and respect for all stakeholders.
- Able to collaborate across multiple teams and stakeholders in a pragmatic and professional manner
- Customer-first mindset and approach.
- Proactive and self-motivated with a desire for continuous learning, improvement and innovation.
- Comfortable handling, analysing and presenting large data sets
- Results-driven with a focus on delivery / output.
- Curiosity and drive to seek opportunities for personal development and meet organisational objectives.
Flexible and adaptable to changing business priorities.
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Benefits
At Toyota Financial Services (TFS) it is more than just an externally bench-marked salary and bonus, we also offer:
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Hybrid working pattern is 2 days in the office and 3 days from a location of your choice.
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Access to attractive car schemes for you (& your family) for Toyota & Lexus cars
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Excellent pension scheme (up to 6% employee contribution and 15% employer contribution).
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Generous annual leave of 25 days which increases with service and holiday purchase option
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Private Medical Healthcare (single, partner/spouse and dependent children) with Digital GP Service
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Group Income Protection cover with Aviva including physical, mental, and financial wellbeing services
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Employee Assistance Program
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Eye tests
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Onsite gym, Sports and Social Club, & flu jabs to keep you healthy
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Wellbeing hour each month and many more initiatives throughout the year to encourage a healthy mind and body, and to raise awareness and celebrate diversity, equity and inclusion.
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Dress for your day policy to make you feel comfortable at work
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Eco HQ, free parking & restaurant
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Two volunteering days per year
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Reward gateway voucher discounts
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Flexible working scheme and we welcome flexible working conversations at interview
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Regular 121s with your manager, a personal development review (PReview) each quarter
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A wide range of learning & development opportunities including Linked In Learning courses
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£250 contribution towards you learning something new outside of work
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Annual events (e.g., summer party, BBQ & Xmas party) including Countdown to Christmas events every December - it is so much fun!
Our Recruitment Process
At Toyota Financial Services (TFS) we value everyone and are pleased to be recognised as a Disability Confident Employer.
We are committed to supporting disabled applicants throughout the recruitment process. Should you meet the minimum criteria for this role and wish to apply under the DC scheme, you may be moved forward to the next stage. Please ensure to add this information into your application.
When it comes to recruitment, please do let us know if we can adjust our process to be meet your accessibility needs.
Some examples of how we might be able to help are listed below:
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Providing a copy of interview questions before the interview
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Organising a time and location that best suits you
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Allowing additional time for the assessment and interview
We are happy to review any adjustment on a case-by-case basis to support you to be your best self.
