Desk manager Work, Jobs in Banwell, Som (with Salaries)

Service Desk Manager
Technology Transformation Group —Cardiff
- £46,500 a year
- Full-time
- Hybrid work
- Azure
- Continuous improvement
- Leadership
- Free parking
Quick apply
1d
Communications Manager
Action for M.E. —Bristol
- £42,000 a year
- Full-time
- Remote
- Management
- Social media management
- Microsoft Office
4d
Patient Co-ordinator
Mendip Vale Medical Group —Bristol
- From £12.90 an hour
- Customer service
- In-person
- Office experience
- Free parking
- Store discount
Quick apply
10d
Supplier Assurance Manager
Somerset Bridge Group —Bristol
- £65,000 - £75,000 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Referral programme
Quick apply
Events Manager
Pasture Restaurant —Bristol
- £33,000 - £49,500 a year
- Full-time
- Hybrid work
- Administrative experience
- Guest services
- Restaurant
- Employee assistance programme
Quick apply
Library Enquiry Services Manager - HEO
Welsh Government —Cardiff
- £37,111 - £45,378 a year
- Part-time
- Presentation skills
- Travel
- Computer networking
Data & MI Manager
Motonovo Finance —Cardiff
- Full-time
- Hybrid work
- SQL
- Financial services
- Python
- Employee assistance programme
13d
Data Centre Supervisor
CBRE —Bath
- Full-time
Brokerage Assistant
North Somerset Council —Weston-super-Mare
- £26,403 - £28,142 a year
- Full-time
- Hybrid work
- Customer service
- Case management
- Communication skills
- Annual leave
8d
Head of Product & Proposition
Motonovo Finance —Cardiff
- Full-time
- Hybrid work
- Employee assistance programme
9d
HR Systems Officer
Welsh Parliament —Cardiff
- £26,690 - £30,503 a year
- Temporary
- Hybrid work
- Administrative experience
- Presentation skills
- Human resources
- Work from home
9d
Audit Manager
Menzies LLP —Cardiff
- Full-time
- Hybrid work
- Accounting
- Mentoring
- Communication skills
Facilities & Reception Lead - Bristol
Jacobs —Bristol
- Full-time
- Front desk
- Communication skills
Service Delivery Manager
Unite Students —Bristol
- Analysis skills
- Continuous improvement
- IT
- Annual leave
- Employee assistance programme
Business Applications Engineer
Rotork —Bath
- Full-time
- Hybrid work
Quick apply
Business Development Manager (Octane)
Aldermore Bank PLC —Cardiff
- Full-time
- Business development
- Presentation skills
- Financial services
9d
Part-Time Content Producer & Social Media Manager
Boyce Group Ltd —Newport
- Part-time
- Hospitality
- Social media management
- In-person
- Free parking
Quick apply
6d
Strategy Project Manager
Pax8 Global —Bristol
- £50,000 - £62,000 a year
- Full-time
Sales Manager
Mabey Hire —Cardiff
- Full-time
- Hybrid work
- Civil engineering
- Sales
- School
Quick apply
14d
Customer Experience Manager
First Fence —Bristol
- £42,000 - £47,000 a year
- Full-time
- Management
- Sales
- Merchandising
- Annual leave
- Employee discount
Quick apply
9d

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desk manager jobs near banwell, som

Service Desk Manager

Technology Transformation Group
Cardiff

Quick apply

Job details

Permanent | Full-time
£46,500 a year
1 day ago

Benefits

Free parking
On-site parking

Qualifications

ITIL Certification
Azure
Technical support
Continuous improvement
ITIL
ServiceNow
Leadership
Communication skills

Full job description

Service Desk Manager – MSP

Location: Nr Cardiff (Hybrid)

Salary: £46,500

This is an excellent opportunity for an experienced Service Desk Manager to join a well established Managed Service Provider nr Cardiff. You’ll lead a high performing technical support team, shape service delivery, and drive continuous improvement across the operation.

If you thrive in a fast paced MSP environment and enjoy balancing people leadership with hands on operational oversight, this role will suit you perfectly.

________________________________________

Key Responsibilities

Lead, mentor, and develop a team of 1st– 2nd line engineers
Oversee day to day Service Desk operations, ensuring SLAs and KPIs are consistently achieved
Act as the senior escalation point for technical and customer issues
Manage resource planning, shift patterns, and workload distribution
Produce clear, data driven service performance reports for internal stakeholders and clients
Support incident, problem, and change management in line with ITIL best practice
Assist with onboarding new customers and services into the MSP environment

Service Experience & Continuous Improvement

Own and enhance the end to end service experience, ensuring service quality remains consistently high
Gather, analyse, and act on customer feedback, service data, and performance insights
Identify trends, bottlenecks, and improvement opportunities across processes, tooling, and customer touchpoints
Work collaboratively with technical teams and leadership to optimise the service offering and maximise customer satisfaction
Champion a culture of continuous improvement, ensuring the Service Desk evolves in line with business and customer needs

________________________________________

What You’ll Bring

Proven experience managing a Service Desk or technical support team within an MSP
Strong understanding of ITIL principles (ITIL Foundation desirable)
Excellent leadership, coaching, and team development skills
Calm, structured, and solutions focused approach under pressure
Strong communication and customer relationship skills
Experience with modern ITSM platforms (Halo, ServiceNow, Freshservice, Autotask, etc.)
Solid technical grounding across Microsoft 365, Azure, networking, and general infrastructure

________________________________________

Why This Role Stands Out

Join a respected MSP with a strong growth trajectory
Supportive leadership team and a culture that values continuous improvement
Hybrid working model
Investment in training, certifications, and long term career development
Modern tech stack and a forward thinking approach to service delivery

________________________________________

If you’re an experienced Service Desk Manager looking for your next challenge within a dynamic MSP environment, we’d love to hear from you. Apply with your CV today.

Pay: £46,500.00 per year

Benefits:

Free parking
On-site parking

Work Location: Hybrid remote in Cardiff (Cardiff, Cardiff)

Quick apply

Refine Your Search

desk manager jobs in banwell, som

Service Desk Manager

Communications Manager

Patient Co-ordinator

Supplier Assurance Manager

Events Manager

Library Enquiry Services Manager - HEO

Data & MI Manager

Data Centre Supervisor

Brokerage Assistant

Head of Product & Proposition

HR Systems Officer

Audit Manager

Facilities & Reception Lead - Bristol

Service Delivery Manager

Business Applications Engineer

Business Development Manager (Octane)

Part-Time Content Producer & Social Media Manager

Strategy Project Manager

Sales Manager

Customer Experience Manager

I want to receive the latest job alerts for desk manager in banwell, som

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