Head of customer service Work, Jobs in Banwell, Som (with Salaries)

Repairs Team Leader
Willow Tree Housing Partnership —Axbridge
- £41,778 a year
- Full-time
- Customer service
- Maintenance
- English
- Annual leave
- Work from home
Quick apply
Head Of Wholesale and Foodservice
YeoValley —Blagdon
- £110,000 a year
- Sales
- Leadership
- Free parking
Quick apply
Head of Operations
ASDAN —Bristol
- £47,500 - £54,750 a year
- Full-time
- Hybrid work
- Management
- Supervising experience
- In-person
- Sick pay
Quick apply
11d
Head of Community & Events
Ty Hafan —Sully
- £49,217 - £53,148 a year
- Full-time
- Hybrid work
- Leadership
- Free parking
- Employee assistance programme
Manager of Dedicated Implementations - EMEA
Ashby —Bristol
- £110,000 - £165,000 a year
- Full-time
- Remote
- Project management
- Travel
- Leadership
- Annual leave
Head of Brand
Pieminister —Bristol
- £75,000 - £85,000 a year
- Full-time
- Hospitality
- Food service
- Marketing
- Annual leave
- Employee assistance programme
Quick apply
10d
Head of Visitor Experience
Bath Abbey —Bath
- £33,300 a year
- Part-time
- Hybrid work
- CRM software
- Hospitality
- Management
Quick apply
Communications Officer - Design & Marketing
Hafod —Cardiff
- £38,796.98 a year
- Full-time
- Hybrid work
- Travel
- Communication skills
3d
Key Support Services Team Leader
PHSGroup —Caerphilly
- £35,000 - £37,000 a year
- No weekends
- Sales
- Free parking
Procurement Specialist
Welsh Water —Newport
- £47,240 a year
- Hybrid work
- Contracts
- Communication skills
- Negotiation
- Free parking
- Annual leave
Pricing Lead
Somerset Bridge Group —Bristol
- £80,000 - £95,000 a year
- Full-time
- Hybrid work
- Analysis skills
- IT
- Communication skills
- Annual leave
- Referral programme
Quick apply
12d
Bank Hospitality Assistant (Village)
St Monica Trust —Sandford
- £13.45 an hour
- Part-time
- Food service
- Restaurant experience
- Café
Fire Safety Officer
Hafod —Cardiff
- £50,000 a year
- Full-time
- Communication skills
8d
Risk Manager
M Group —Newport
- Master's degree
- Bachelor's degree
- Leadership
- Annual leave
Senior Planner
M Group —Caldicot
- Hybrid work
- Travel
- Contracts
- IT
- Annual leave
- Employee assistance programme
Head of PMO
Vertical Aerospace —Bristol
- Full-time
Senior Capture Manager
AIRBUS Defence and Space Limited —Newport
- Full-time
- Hybrid work
- Sales
- Travel
- Free parking
- Employee assistance programme
Senior Customer Services Manager
Capital on Tap —Cardiff
- £500 - £750 a week
- Customer service
- Analysis skills
- Financial services
12d
Commercial Training Coordinator - Part Time
The Skills Centre —Cardiff
- £26,000 - £30,000 a year
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
Quick apply
11d
Customer Experience Manager
Zellis —Bristol
- Hybrid work
- Data analysis skills
- Analysis skills
- Annual leave

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head of customer service jobs near banwell, som

Repairs Team Leader

Willow Tree Housing Partnership -
Axbridge

Quick apply

Job details

Permanent | Full-time
£41,778 a year

Benefits

Annual leave
Company pension
Work from home

Qualifications

Customer service
Maintenance
English
Administrative experience
Organisational skills
IT
Office experience

Full job description

Repairs Team Leader

Lead a vital repairs service that keeps homes safe, well maintained and resident focused.

Job Title: Repairs Team Leader

Location: Rooksbridge, Somerset

Hours: Full time 35 hours per week plus benefits

Salary: £41,778 per annum plus Essential Car Users Allowance

Contract: Permanent

Benefits: Competitive

Willow Tree Housing Partnership (WTHP) is a community focused organisation committed to delivering more; building new homes, offering a commitment to high standards of service to our tenants, and investing in our people to give their best. We have a strong value system based on principles of respect and effective co-operation.

WTHP is looking for a confident and proactive Repairs Team Leader to help deliver high-quality property services across our homes. This is a hands-on leadership role where you will support a team of Property Inspectors, work closely with contractors and colleagues, and make sure residents receive a responsive, transparent and professional repairs service.

About the role

You will provide day-to-day supervision, technical guidance and performance oversight for responsive repairs, maintenance, voids, mutual exchanges, damp and mould, disrepair and wider health and safety related property matters. Working with the Assets and Repairs Manager and the Head of Assets and Repairs, you will play a key role in ensuring our homes are safe, compliant and maintained to a high standard.

Why join us?

This is an opportunity to make a visible difference to residents’ lives by improving the quality, safety and reliability of the homes they live in. You will join a collaborative housing service where good communication, strong contractor management and a commitment to continuous improvement are central to how we work.

What you’ll be doing

· Lead, support and coach the Property Inspector team, including regular one-to-one meetings focused on wellbeing, performance and improvement.

· Provide technical advice on repairs, maintenance, building safety and property management matters.

· Oversee responsive repairs, pre and post inspections, contractor performance and value-for-money checks.

· Monitor outstanding repairs, disrepair claims, damp and mould cases, complaints and complex property issues.

· Work with contractors and internal teams to ensure works are completed on time, to the right quality and within budget.

· Support void management, mutual exchange inspections and handovers, helping to minimise relet times while maintaining standards.

· Contribute to planned and cyclical works programmes, including post inspections and reporting on contract performance.

· Help ensure compliance with relevant housing, health and safety and regulatory requirements, including Awaab’s Law and HHSRS-related matters.

About you

· You have experience of property repairs, maintenance or housing asset services, ideally within social housing or a similar customer-focused environment.

· You can lead, motivate and support a team while maintaining clear standards and accountability.

· You understand the importance of safe homes, regulatory compliance and resident-centred service delivery.

· You are confident working with contractors, reviewing performance information and challenging poor service when needed.

· You communicate clearly with residents, colleagues and partners, including when managing complex or sensitive cases.

· You are organised, solutions-focused and comfortable balancing operational priorities, budgets and deadlines.

· You are committed to equality, diversity and inclusion, continuous improvement and professional development.

What we offer

In return, you will be part of a purpose-led housing organisation where your work has a direct impact on the quality of residents’ homes.

We offer:

· 25 days annual leave plus statutory holidays

· Member of SHPS DC pension scheme

· The option to work both from home, and the office, under our agile working policy, subject to business needs.

· Other health benefits

Ready to apply?

If you are a practical, people-focused repairs professional who wants to lead a team, improve services and help provide safe, well-maintained homes, we would like to hear from you.

Closing date: 10am on 13 July 2026

Interviews: w/c 27 July 2026

How to apply:

Before applying, please refer to the job description and person specification for this role, on our Willow Tree Housing Partnership website www.willowtreehousing.org.uk & go to 'Working for Us'
To then apply, please click the Apply button above and provide both a CV, and a supporting statement of no more than one side of A4. Your statement should include any information that shows your suitability for the role and demonstrates how you meet the person specification

Equality, Diversity & Inclusion Monitoring

We are committed to building a diverse and inclusive workplace where everyone can thrive.

As part of our recruitment process, we invite all applicants to complete our confidential Equality, Diversity & Inclusion Monitoring Form which can be found on our website.

Completing the form is entirely voluntary and will not affect your application in any way. The information you provide will be used only for monitoring purposes, in line with our privacy policy, and will be stored securely and anonymously.

No agencies please

Pay: £41,778.00 per year

Benefits:

Company pension

Ability to commute/relocate:

Axbridge BS26 2TN: reliably commute or plan to relocate before starting work (required)

Application question(s):

Please confirm that you have read both the job description and person specification and your application will include a CV and a supporting statement?
A track record of operational housing, repairs, maintenance, Health and Safety and statutory compliance.
Demonstratable knowledge and understanding of housing legislation, in a technical building safety environment and regulation applied in social housing.

Language:

English (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

head of customer service jobs in banwell, som

Repairs Team Leader

Head Of Wholesale and Foodservice

Head of Operations

Head of Community & Events

Manager of Dedicated Implementations - EMEA

Head of Brand

Head of Visitor Experience

Communications Officer - Design & Marketing

Key Support Services Team Leader

Procurement Specialist

Pricing Lead

Bank Hospitality Assistant (Village)

Fire Safety Officer

Risk Manager

Senior Planner

Head of PMO

Senior Capture Manager

Senior Customer Services Manager

Commercial Training Coordinator - Part Time

Customer Experience Manager

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