Date:
12 Jun 2026
Company:
DWR Cymru Cyfyngedig Welsh Water Plc
City:
Cardiff
Address:
Cardiff, Wales, GB, CF3 0LT
Job Requisition Number
8766
Work Type
Permanent
Job Function
Customer Services
Salary Range
£28,065.00 -£31,887.00
Base
South East Hub
Closing Date
Sunday 21st June 2026
What you’ll be responsible for
Providing a professional and class leading front line interface for both our personal and business customers requiring developer related services. This will include:
Answering customer queries on Waste and Clean water connections
Providing the initial customer interface via the various channels (telephone, internet & post) using corporate systems
Processing connection applications for water & sewerage services, including instigating, tracking and closing-out the relevant job in line with our commitments to the customer
Liaising with Land Agents/Minor Works/Operational staff
Providing standard documentation and application packs to our customers
Undertaking Drainage & Water searches for property conveyance purposes
Ensuring the relevant charges for our services are captured and quoted correctly
Support administrative services to the wider team
Undertaking any other duties as required to meet the needs of the business
About you
Educated to minimum GCSE or A Level preferable
At least 2 years’ experience and a proven track record in a customer facing environment
Enthusiastic about putting our customers first every day
Excellent communication skills
Excellent IT skills (MS Office, SAP)
Good to know
If you would like any further information on the role, please contact
[email protected]
We may need to close this job advert early if we have a high intake of candidates
Benefits
As well as a market competitive salary, 34 days annual leave (pro rata, including public holidays), we offer a range of employee benefits and rewards including:
Variable pay schemes (your salary will always stay the same, but depending on the performance of the company you could receive a yearly bonus)
Enhanced employer pension contributions – Up to 11% employer contributions
Enhanced family friendly policies
Progression opportunities, including the ability to apply for funded training and coaching and mentoring programmes
Reduction on gym memberships and high street shopping
Cycle to work scheme
Car-leasing scheme
Health CashBack scheme
An employee assistance programme for employees and their immediate family
Whilst also working for a not-for profit company that truly cares about earning the trust of customers everyday, and about looking after our beautiful environment.
Who we are
Dŵr Cymru Welsh Water keep 3 million people healthy each day with safe, reliable water, and take away wastewater to clean, before returning it safely to our beautiful rivers and seas.
To be able to deliver high quality, essential services which help to protect the health of our customers, colleagues and our environment, we need the right people to deliver on our vision. This is achieved by living our core values and demonstrating the core behaviours that underpin them. The security of our people, assets and information is key to us, so we are looking for people who understand and comply with the company’s required security objectives.
We know that the most successful teams are the most diverse teams. Equality, diversity and inclusion provide the very foundation to our culture at Welsh Water. We want every individual to feel confident, proud and able to bring their whole selves to work.
To ensure an improved representation in our workforce, applications are particularly welcome from minority groups including Black, Asian and Minority Ethnic people, Females, LGBT+, Non-binary and people with disabilities. Together we continue to build a workplace that not only celebrates the diverse voices of our colleagues but also represents each customer we serve.
In essence, ours is a company based on trust, openness, respect, commitment and honesty. A company that our colleagues are proud to work for.
Dŵr Cymru Cyf, a limited company registered in Wales No. 2366777. Registered office: Linea, Fortran Road, St. Mellons, Cardiff CF3 0LT
© Dŵr Cymru Cyf 2019.
Job Segment:
ERP, SAP, Wastewater, Water Treatment, Developer, Engineering, Technology
