It support technician 2nd line Work, Jobs in Bardney, Lin (with Salaries)

IT Support Technician
iZan Business Solutions —Newark-on-Trent
- £24,000 - £29,000 a year
- Full-time
- Microsoft Outlook
- Computer literacy
- English
- Free parking
- Annual leave
Quick apply
IT Support Technician 2nd Line
iZan Business Solutions —Newark-on-Trent
- £26,500 - £31,000 a year
- Full-time
- Azure
- Customer service
- Analysis skills
- Free parking
- Annual leave
Quick apply

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IT Support Technician
iZan Business Solutions —Newark-on-Trent
Full UK driving licence with access to a car for client site visits. Strong customer service and telephone manner. Technical support: 1 year (preferred).
£24,000 - £29,000 a year
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IT Support Technician

iZan Business Solutions
Newark-on-Trent

Quick apply

Job details

Full-time
£24,000 - £29,000 a year

Benefits

Free parking
Annual leave
Discounted or free food
On-site parking

Qualifications

Technical troubleshooting
Desktop support
Customer service call handling
Driving Licence
Microsoft Outlook
Inbound customer enquiry call handling
Computer literacy
GCSE
Ticket management
English
Windows
Technical support
Computer hardware
Remote access software
Ticket management systems
Organisational skills
TeamViewer
IT
Customer support
Customer interaction

Full job description

We are seeking an IT Support Technician to join our friendly and fast-growing Managed Service Provider. You will provide friendly technical assistance and support to our clients via email, telephone, and occasional on-site visits. The role will primarily be 1st line support with the exposure to more complex 2nd and 3rd line support tickets.

This is an exciting opportunity to gain hands-on experience with a wide range of IT systems, cloud services, and tools used by our clients across multiple industries. You’ll work closely as part as a key part of our small team, developing new skills in a supportive environment.

Key Skills (recommended):

Microsoft 365 Admin Centre
Windows 10/11 operating systems
Customer service (telephone, email, remote support)
Helpdesk/ticketing systems (Halo PSA experience beneficial)

Key Duties:

Provide technical support to clients on a variety of IT issues via telephone and email.
Troubleshoot hardware, software, and network problems in a logical and organised manner.
Install, configure, and maintain software and hardware.
Deploy and set up new equipment (laptops/desktops) in client environments.
Respond to IT support tickets promptly, keeping clients updated and following up once resolved.
Collaborate with other IT team members to resolve more complex issues.
Assist in IT projects and system upgrades.
Translate technical issues into plain English for clients, ensuring a positive customer experience.
Manage workload effectively to meet client expectations.

Requirements:

Full UK driving licence with access to a car for client site visits.
Strong customer service and telephone manner.
Excellent problem-solving skills and attention to detail.
Familiarity with Windows operating systems and common windows applications.
Confident, clear communicator who enjoys helping people.
Good organisational skills.

Why Join iZan Business Solutions?

Alongside developing your technical skills in a varied role, we offer a range of benefits to make your time with us rewarding:

Working hours: Monday–Friday, 8:00am – 4:30pm
Progression: As the company continues to grow there will be regular employee reviews with opportunities to progress into new roles.
Friendly team culture and a varied workload: – No two days are the same
Modern Tools: Gain hands-on experience with modern tools and platforms: RMM, Halo PSA, TeamViewer, Microsoft 365, Azure, Intune, SharePoint
Birthday = Holiday: Enjoy your special day as an extra day of paid leave.
Free parking: Our office includes free parking for all employees.

No Agencies

Job Type: Full-time

Pay: £24,000.00-£29,000.00 per year

Benefits:

Discounted or free food
Free parking
On-site parking

Application question(s):

What is the specification of your current computer and did you build it yourself?
if a customer calls in stating that their emails are not sending from their outlook application, what steps would you take to trouble shoot the problem?

Education:

GCSE or equivalent (required)

Experience:

Customer service: 1 year (preferred)
Technical support: 1 year (preferred)

Work Location: In person

Quick apply

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