Head of Voids Delivery
Salary: £71,940 + excellent benefits
Location: Wooburn Green, High Wycombe
Hybrid working: 2 days per week in the office, 3 days per week from home
Contract: 9–12 month parental leave cover (Fixed Term)
Hours: 37 hours per week (Monday–Friday)
Are you looking to join a growing, values-led organisation with a clear social purpose?
At SettleParadigm, we’re proud to be the largest housing group in the region, managing over 30,000 homes across Buckinghamshire, Bedfordshire, and Hertfordshire.
Everything we do is about delivering excellent services, high quality homes, neighbourhoods we can be proud of and maximising number of new affordable homes we build. Through our merger we’ve brought together shared values, skills and ambition, so we can build more affordable homes and make an even bigger difference in the communities we serve
If you're ready to grow your career in a supportive, inclusive environment while helping to shape stronger communities, we’d love to welcome you on our journey. Together, we’re building a better future.
If you’re an experienced operational leader with a passion for delivering high‑quality, efficient property services, this is an exciting opportunity to make a meaningful impact.
About the Role
We’re looking for a confident, decisive and commercially minded Head of Voids Delivery to lead our voids service during a period of parental leave cover. This is a critical leadership role responsible for ensuring empty homes are repaired, maintained and ready to let efficiently, safely and to a high standard.
You will take full ownership of the voids function, leading teams, managing contractors, driving performance and ensuring the service delivers excellent outcomes for residents, colleagues and the organisation. With responsibility for a budget of around £5 million, you’ll ensure strong financial control, value for money and robust compliance across all void activities.
Working closely with the Assistant Director – Voids and Planned Works, you’ll help shape the strategy for repairs and maintenance, maximise the benefits of our in‑house delivery model and drive continuous improvement across the service.
Key Responsibilities:
Lead the voids service with full accountability for performance, productivity, quality and customer satisfaction
Develop and deliver voids strategy in partnership with senior leaders
Manage all voids‑related spend and ensure strong financial control across a £5m budget
Oversee contractor procurement and performance, ensuring value for money and regulatory compliance
Ensure in‑house teams meet commercial and strategic objectives
Maintain effective policies, procedures and systems to minimise risk and support service excellence
Act as escalation point for high‑level or cross‑departmental complaints
Drive a collaborative, values‑led culture across Property Services and wider directorates
Use performance data and analytics to identify improvements and drive change
Provide accurate reporting to senior leaders and the Leadership Team
Lead improvement projects that deliver measurable benefits
Manage and develop staff, ensuring strong performance and effective resource allocation
What Success Looks Like
Efficient, well‑managed voids service delivering key‑to‑key times within target
Strong financial control and demonstrable value for money
Motivated, high‑performing operational teams delivering excellent service
Effective cross‑departmental collaboration to support organisational goals
Measurable improvements in operational performance and customer satisfaction
Full compliance with Health & Safety, regulatory requirements and best practice
Robust support for voids workstreams and wider Property Services activity
What We’re Looking For
You’re a confident, solutions‑focused leader who thrives in a fast‑paced operational environment. You combine strong commercial awareness with a commitment to quality, safety and resident experience.
Must haves:
Significant experience managing teams with a track record of improving performance and efficiency
Strong contract management experience, holding contractors to account for performance and value
Experience developing and implementing policies and procedures aligned to statutory and regulatory requirements
Deep functional expertise and broad business knowledge to meet financial and operational objectives
Ability to lead, communicate and manage change effectively
Skilled at interpreting performance data to drive continuous improvement
Excellent verbal and written communication skills
Ability to motivate, influence and lead individuals and teams
Educated to degree level or equivalent experience
Experience managing medium‑ to large‑scale DLO, maintenance or voids services
Full UK driving licence
Nice to haves:
Benefits
At SettleParadigm, we believe in creating an environment where our people feel valued, supported, and inspired to grow. Our comprehensive benefits and rewards package reflects this commitment.
annual salary: £71,940 per annum
25 days holiday, increasing with service, plus Christmas closure and buy options
Generous pension scheme – up to 9.5% employer contribution via salary sacrifice
Family-friendly leave: Enhanced maternity, paternity, and adoption leave
Health cash plan – claim up to £1,800 for everyday health costs (plus free kids’ cover)
Life cover and income protection
Flexible working – hybrid options, modern offices, free parking & EV charging
And that’s just the beginning! We’re also thrilled to provide:
Mental Health First Aiders available to support
Car leasing via salary sacrifice (for permanent colleagues subject to conditions)
Funded training, qualifications & apprenticeships
3 paid volunteering days in the local communities
Peer-recognition rewards platform
Paid professional subscription (one per year)
Working Hours & Additional Pay
Our Commitment
We are committed to creating an inclusive workforce, by reflecting and representing the diversity of the communities we serve. We would like to encourage applications from disadvantaged socio-economic backgrounds; people who identify as disabled, neurodiverse, members of the LGBTQ+ community and people from underrepresented groups.
Accessibility and Adjustments
We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavour to be as accommodating as possible. Please let us know in advance of any suitable arrangements required.
Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a basic or enhanced Criminal Disclosure, which will be carried out when a conditional offer is made.
Please ensure you fully answer the questions on the application form.
Closing Date: 12/06/2026
We reserve the right to close this vacancy earlier than the closing date should we find a suitable candidate.
