To place the best of human and technology at the heart of building maintenance. By combining the expertise of engineers in the field with the agility of technology, we aspire to be a major player in facilitating economic, digital, environmental, and social transitions for the better, particularly with the advent of smart buildings.
We are convinced that combining technology and innovation to enhance technical professions will be successful by granting autonomy, time, and recognition to engineers—the true experts in the field—and is essential for successful performance. This is why we develop hardware and software solutions to provide real-time, reliable, and comprehensive data to optimize building management.
Everything in the company is built around its values: Care, Grit, and Uniqueness. We apply them daily within our teams and with our clients and partners.
WeMaintain's mission is to drive the transformation of building operations with our unique end-to-end platform. Join our dynamic and energetic team as we shape the future of maintenance.
At WeMaintain, we are committed to embodying each of our values in our daily work:
Care, in every interaction with our clients and colleagues.
Grit, in our determination to always go above and beyond and deliver superior quality products.
Uniqueness, in our goal to always enable everyone to feel comfortable expressing their opinions and testing their ideas to transform our industry.
Join our team and help shape the future of maintenance while working in a supportive and collaborative environment.
If you are ready to make an impact and drive change in a growing company, we would love to get to know you. Join us at WeMaintain and be part of our journey to revolutionize the industry!
We are seeking an experienced and driven Customer Support Manager to lead our lift and escalator service operations. This role is responsible for managing day-to-day field operations, overseeing service and maintenance teams, and building strong customer relationships. The ideal candidate combines technical understanding of the lift industry with strong leadership, planning, and client-facing skills.
Field Operations Management
Lead, manage, and support field engineers and technicians across service, maintenance, and repair activities
Plan and coordinate workloads, schedules, and resource allocation to meet service targets and SLAs
Monitor job quality, productivity, and safety compliance across all field activities
Ensure adherence to statutory regulations, safety standards, and company procedures
Support recruitment, onboarding, and ongoing development of field staff
Conduct performance reviews, toolbox talks, and technical guidance sessions
Act as escalation point for complex technical and operational issues
Customer Relationship Management
Serve as a primary operational contact for key customers and contracts
Build and maintain strong, long-term customer relationships
Manage service delivery performance against contract requirements
Handle escalations, service concerns, and customer complaints promptly and professionally
Attend customer meetings, site reviews, and performance reviews
Identify opportunities for service improvements and contract growth
Operational & Commercial Control
Track KPIs including response times, first-time fix rates, callbacks, and customer satisfaction
Work closely with sales and commercial teams to support renewals and variations
Control operational costs, overtime, and materials usage
Support quotation reviews and technical scope validation where required
Prepare operational reports for senior management
Health, Safety & Compliance
Promote a strong safety culture across all field teams
Ensure risk assessments and method statements are followed
Investigate incidents and implement corrective actions
Maintain compliance with lift industry standards and regulatory requirements
Essential
Strong communication skills with the ability to engage confidently with engineers, customers, and senior stakeholders
Proven experience managing and leading field-based or mobile service teams
Commercial awareness, with experience balancing service delivery, cost control, and contract performance
Ability to plan, prioritise, and manage multiple operational demands
Leadership presence with a people-first approach to team development
Experience working in fast-paced, service-driven environments
Desirable (Not Essential)
Industry qualifications in lift engineering or related discipline
Knowledge of relevant lift and safety standards
Experience managing service contracts and SLAs
We carefully read every application. Tell us who you are, what draws you to this role, and what you'd like to build with us.
What we value most is drive, curiosity, and potential — not a perfect resume.
To apply, just click the “Apply” button below and answer a few short questions. It’s quick and helps us get to know you better.
At WeMaintain, we celebrate diversity, encourage personal growth, and are committed to inclusivity. Whatever your background, journey, or identity — we warmly encourage you to apply.
