Prescription Services Advisor
Salary: £27,500 per annum
Location: Stansted (on site)
About Independence Products
Independence Products Ltd (IPL) is a UK-based medical device company dedicated to improving the quality of life for patients living with chronic conditions. Since 2006, we’ve developed innovative, high-quality solutions for stoma and dialysis care, helping patients maintain independence in their everyday lives.
Working closely with healthcare professionals, we design and manufacture specialist prescription products that meet the highest standards of safety, quality, and clinical effectiveness. With a growing UK team and expanding international reach, IPL is committed to delivering meaningful solutions that make a real difference to patients and the healthcare community.
We are a mission-driven organisation guided by compassion, integrity, teamwork, and a shared sense of purpose. At IPL, our work is built on three pillars, quality, patient focus, and innovation, ensuring every solution we create enhances independence and improves lives.
Join us, and be part of a team where your contribution truly makes a difference to patients, healthcare professionals, and the wider community.
Our business is expanding, and we are looking for an enthusiastic Prescription Service Advisor to join our busy team.
This role will be a full time position, 37.5 hours a week - Monday to Friday, 9am to 5pm.
Key Responsibilities
Prescription Processing
- Responsible for downloading electronic prescriptions from the NHS Spine in a timely manner.
- Dispensing electronic prescriptions, ensuring the prescriptions are fully examined for accuracy and endorsed appropriately.
- Liaising with the customer regarding receipt of prescription and providing expected delivery times.
- Building meaningful working relationships with GP surgeries and other relevant parties regarding prescriptions, including prescription requests, incorrect prescriptions, urgent orders and prescriptions that are not received.
- Minimising the amount of orders that are written off, due to non-receipt of prescriptions
- Prepare prescriptions for payment via the electronic prescription service, completing the required administration accurately.
- Keep a fully traceable record of prescriptions received.
Inbound Customer Contact
- To answer customer telephone calls promptly and professionally.
- To maintain excellent product knowledge and to answer all enquiries regarding products.
- To resolve any customer queries regarding delivery.
Outbound Customer Contact
- To contact customers as and where required to ensure orders are confirmed and placed as needed.
Other Duties
- To attend relevant training courses, keeping knowledge of the business, products and processes up to date
- To always maintain a professional image of the company, demonstrating a can-do approach to both customers and colleagues.
- To adhere to current legislation relating to Data Protection & Security.
- To be responsible for your own health and safety and that of your colleagues, in accordance with the company’s’ Health and Safety policy.
- To undertake other duties as may be reasonably required.
Skills & Qualifications:
Essential
- Previous experience working as a Customer Service Advisor
- Computer literate with sound Microsoft Office skills
- Friendly personality with a “can-do” attitude
- The ability to work as part of a small team with limited direct supervision.
- The ability to handle queries professionally and efficiently with sensitivity
- The ability to deliver a high-quality service
- Conscientious and able to act proactively
Desirable
- Previous experience in the healthcare sector
- Previous experience working in a Pharmacy or GP surgery
- Previous experience using Optum (previously known as Emis)
- Previous experience of working with the NHS Spine
Why Join Us?
We offer a rewarding benefits package including:
- Competitive salary with bonus opportunity
- 25 days holiday plus bank holidays
- Private medical insurance
- Life assurance and critical illness protection
- Company pension scheme
- Enhanced family-friendly policies
- Regular team events and company engagement activities
- Supportive and collaborative working environment
- Opportunities for development and career progression
We’re a growing company with ambitious plans, and we’re looking for talented people to grow with us.
Job Type: Full-time
Pay: £27,500.00 per year
Benefits:
- Company events
- Company pension
Ability to commute/relocate:
- Stansted, Essex: reliably commute or plan to relocate before starting work (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
