Customer Support Assistant / Trainee Sales
Location: Fords of Winsford, Weaver Valley Road, Winsford, Cheshire CW7 3AL
Salary: £26,437
Hours: Full-time | 5 days out of 7 (including weekends)
Benefits: 28 days annual holiday | Company pension | Healthcare plan | Employee discounts | Free on-site parking
Why Fords of Winsford?
With over 66 years of trusted service, Fords of Winsford is the Northwest’s largest independent used car supermarket, offering unbeatable value, a huge vehicle selection, and a hassle-free buying experience. As part of our exciting growth, we’re looking for passionate, high-performing customer support assistants to join our top-tier Winsford team.
We’re looking for friendly, motivated, people who thrives in a busy, customer-focused environment. Whether you're looking to progress within the business, this opportunity offers excellent exposure to the world of automotive retail.
What You'll Be Doing
As a Customer Support Assistant / Trainee Sales, you’ll be at the heart of the customer journey – delivering an exceptional experience from the moment they arrive, right through to handing over to the sales team. It’s more than just a support role – it’s your gateway to a career in automotive sales.
✅Welcome and engage customers professionally and warmly.
✅Assist visitors in navigating the site and finding their vehicle(s) of interest.
✅Handle front desk duties and respond to customer enquiries.
✅Arrange and coordinate test drives.
✅Support the sales process, including part exchange admin and customer follow-ups.
✅Represent the business with high standards in personal appearance, punctuality, and attitude.
What We’re Looking For
✅We’re looking for a people-person with a can-do attitude and a passion for helping others. You’ll bring:
✅Face-to-face customer service experience
✅Strong communication and listening skills
✅A full UK driving licence
✅Confidence using IT systems
✅Friendly, approachable, and well-presented demeanour
✅Motivation, resilience, and the ability to adapt quickly
✅ (Desirable) NVQ or equivalent in customer service
✅ (Desirable) Experience in retail, hospitality, or showroom environments
What Success Looks Like
✅Helping achieve vehicle and product sales targets
✅Smooth and professional vehicle handovers
✅High levels of customer satisfaction and service
✅Excellent timekeeping and positive attendance record
✅Consistently delivering daily tasks to a high standard
Why Join Fords of Winsford?
✅Be part of a supportive, close-knit team
✅Gain valuable sales and customer experience
✅Develop your skills in a fast-paced, rewarding environment
✅Start a potential pathway into a future career in car sales
We’re not just offering a job, we’re offering your future.
At FOW, you’ll have the freedom to reach your career goals, the support to grow professionally, and the recognition your hard work deserves. You’ll be part of a forward-thinking team that values doing things the right way, and rewards those who go the extra mile to succeed.
"You’ve heard the name – now join the team!"
Whether you're already a successful customer service assistant or an experienced junior customer service assistant ready to take the next step, if you’ve got the drive, we want to hear from you.
Apply today and accelerate your career with #teamFOW.
Job Types: Full-time, Permanent
Pay: £26,437.00 per year
Benefits:
- Company pension
- Employee discount
- Free parking
- On-site parking
Experience:
- face-to-face customer service: 2 years (required)
- Front Desk Reception : 2 years (required)
Licence/Certification:
- Driving Licence (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
