Delivery manager Work, Jobs in Barlaston, Sts (with Salaries)

Customer Services Manager
Halcyon Days —Stoke-on-Trent
- £28,000 - £34,000 a year
- Full-time
- Spanish
- Customer service
- English
Quick apply
1d
Store Manager
The White Company —Milton
- Employee discount
Deputy Store Manager
Lidl —Leek
- £38,000 - £46,000 a year
- Full-time
- Communication skills
- Store discount
- Employee discount
Team Manager
Well Pharmacy —Stoke-on-Trent
- £32,545 a year
- Management
- Continuous improvement
- Organisational skills
- Annual leave
- Employee discount
9d
Replenishment Manager
B&M Retail —Stoke-on-Trent
- Weekend availability
- Leadership
- Employee discount
5d
Service Team Leader
ISS Facility Services —Stoke-on-Trent
- 12 hour shift
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Dialler Manager
TFLI Limited —Prestbury and Tytherington
- £33,000 - £50,000 a year
- Full-time
- Microsoft Excel
- Sales
- Analysis skills
- Free parking
- Gym membership
Quick apply
8d
Local Business Development Manager
Lookers —Stoke-on-Trent
- £25,000 a year
- Full-time
- Sales
- Business development
- Negotiation
- Annual leave
Quick apply
Service Delivery Manager Northern Europe
Sibelco —Talke
- Computer Science
- English
- Bachelor's degree
Quick apply
8d
Out of Hours Team Leader
ISS Facility Services —Stoke-on-Trent
- Night shift
- Customer service
- Supervising experience
Quick apply
Customer Service Manager
Morrisons —Stoke-on-Trent
- Hospitality
- Team management
- Employee discount
Quick apply
Trading Manager
Morrisons —Newcastle-under-Lyme
- Hospitality
- Team management
- Employee discount
Quick apply
SAP Service Delivery Manager
JCB —Rocester
- Full-time
- Gym membership
Key Account Manager & Projects Lead
Goodfish Group —Cannock
- £45,000 - £50,000 a year
- Full-time
- Project management
- Presentation skills
- Driving
Quick apply
4d
Assistant Store Manager
Mountain Warehouse —Milford
- Full-time
- Customer service
- Merchandising
- Warehouse experience
- Annual leave
- Employee assistance programme
Quick apply
Fitness Manager
Everlast Gyms —Stoke-on-Trent
- Weekend availability
- Employee discount
Quick apply
Retail Assistant Manager
Eric Lyons LTD —Codsall
- £28,300 - £32,500 a year
- Weekend availability
- Hospitality
- Management
- Sales
- Free parking
- Employee discount
Quick apply
14d
International Regional Sales Manager
Mastermover —Ashbourne
- Full-time
- Remote
- Microsoft Powerpoint
- Sales
- Microsoft Office
Retail & Butchery Store Manager
Eric Lyons LTD —Codsall
- £30,000 - £35,000 a year
- Weekend availability
- Hospitality
- Management
- Sales
- Free parking
- Employee discount
Quick apply
14d
Assistant Manager
Farmfoods —Bloxwich
- £31,449.00 - £32,648.16 a year
- Weekend availability
- Management
- Annual leave
- Employee discount
Quick apply
4d

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Customer Services Manager

Halcyon Days -
Stoke-on-Trent

Quick apply

Job details

Permanent | Full-time
£28,000 - £34,000 a year
1 day ago

Qualifications

Spanish
Sage
Multilingual
Customer service
English
Analysis skills
Supervising experience
Customer support
Leadership
Communication skills

Full job description

Job Summary

We are seeking a highly motivated and experienced Customer Services Manager to lead our customer support team. The successful candidate will be responsible for overseeing daily operations, ensuring exceptional service delivery, and fostering a customer-centric environment. This role requires strong leadership, excellent communication skills, and the ability to manage multiple priorities effectively. The ideal applicant will possess supervisory experience and demonstrate analytical skills to optimise customer satisfaction and operational efficiency.

Duties

Lead and supervise the customer service team to ensure high standards of service are maintained at all times.
Develop and implement customer service policies, procedures, and standards to enhance overall client experience.
Analyse customer feedback and service metrics to identify areas for improvement and implement strategic solutions.
Coordinate with other departments to resolve complex issues promptly and effectively.
Train, mentor, and motivate team members to achieve individual and collective goals.
Manage escalations professionally, maintaining positive relationships with clients.
Prepare regular reports on team performance, customer satisfaction levels, and operational challenges for senior management.
Foster a positive work environment that promotes teamwork, continuous learning, and professional development.

Experience

Proven management or supervisory experience within a customer service environment.
Strong leadership skills with the ability to inspire and guide teams towards achieving organisational objectives.
Excellent communication skills in both English and Spanish; multilingual abilities are advantageous.
Demonstrable analysis skills to interpret data and derive actionable insights for process improvements.
Experience in developing training programmes and coaching staff for optimal performance.
Familiarity with customer relationship management (CRM) systems and SAGE is preferred.
Previous experience in a multicultural or diverse environment is desirable.

This role offers an exciting opportunity for a dedicated professional eager to make a significant impact within our organisation by delivering outstanding customer service through effective leadership and strategic management.

Pay: £28,000.00-£34,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

delivery manager jobs in barlaston, sts

Customer Services Manager

Store Manager

Deputy Store Manager

Team Manager

Replenishment Manager

Service Team Leader

Dialler Manager

Local Business Development Manager

Service Delivery Manager Northern Europe

Out of Hours Team Leader

Customer Service Manager

Trading Manager

SAP Service Delivery Manager

Key Account Manager & Projects Lead

Assistant Store Manager

Fitness Manager

Retail Assistant Manager

International Regional Sales Manager

Retail & Butchery Store Manager

Assistant Manager

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