First line managers Work, Jobs in Barnard Castle, Dur (with Salaries)

Customer Solution Manager, Escalations
Pinnacle Group —Catterick Garrison
- £33,339.90 a year
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
General Manager
Swim Sports Company Ltd —Stockton-on-Tees
- £32,000 - £37,000 a year
- Weekend availability
- Sales
- Customer service
- Business development
- Employee discount
Quick apply
Contract Manager
Premier Support Services —Durham
- £30,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Annual leave
Quick apply
13h
Postperson with Driving
Royal Mail Group —Darlington
- Part-time
- Employee discount
Customer Services Assistant
North Star Housing Group —Stockton-on-Tees
- £27,043 - £28,666 a year
- Part-time
- Communication skills
22h
Property Supervisor
NY Highways —Northallerton
- From £42,212 a year
- Overtime
- Management
- Maintenance
- Construction
- Annual leave
- Employee assistance programme
Quick apply
7d
Arrears Executive
Tandem Bank —Durham
- Up to £29,000 a year
- Customer service
- Financial services
- Annual leave
- Employee discount
Quick apply
2d
School Administrator
Durham County Council —Durham
- £25,583 - £26,824 a year
- Full-time
- English
- Organisational skills
- Communication skills
- Annual leave
7d
Assistant General Manager
Swim Sports Company Ltd —Stockton-on-Tees
- £28,000 - £33,000 a year
- Weekend availability
- Hospitality
- Sales
- Customer service
- Employee discount
Quick apply
MultiSkilled host
CBRE —Darlington
- Full-time
- Customer service
- Continuous improvement
- Communication skills
- Employee discount
Night time Support Worker - Supported Accommodation - Young people 16-17
Moving On Durham —Durham
- £14.87 - £15.90 an hour
- Part-time
- Working with children
- First Aid Certification
- Mentoring
- Free parking
Quick apply
1d
Barista
Starbucks —Darlington
- Weekend availability
- Store discount
- Employee assistance programme
Fitness Advisor
3d Leisure Catterick —Colburn
- £12.71 an hour
- Part-time
- Anatomy knowledge
- First Aid Certification
- In-person
Quick apply
11d
Assistant Pricing Manager
Wave Utilities —Durham
- From £43,000 a year
- Full-time
- Hybrid work
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
9d
Store Manager
Starbucks —Hurworth
- Weekend availability
- Leadership
- Store discount
- Employee assistance programme
Senior Administrator
Citizens House —Consett
- From £13,281.84 a year
- Part-time
- Management
- Administrative experience
- Supervising experience
- Annual leave
Quick apply
9d
Daytime Support Worker - Supported Accommodation - Young people 16-17
Moving On Durham —Durham
- £13.85 - £14.87 an hour
- Part-time
- Working with children
- First Aid Certification
- Mentoring
- Free parking
Quick apply
1d
Rapid Response Care Assistant
Komplex Group —Durham
- £16.50 - £17.00 an hour
- Overtime
- Travel
- Care plans
- Annual leave
Quick apply
Accounts Payable Clerk
Cawingredients Limited —Leeming Bar
- £30,000 a year
- Microsoft Excel
- Organisational skills
- IT
- Annual leave
- Employee assistance programme
Transport Operator (Afternoons)
Savers —Darlington
- £31,050 a year
- Weekend availability
- Communication skills
- Employee discount
- Sick pay

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Customer Solution Manager, Escalations

Pinnacle Group -
Catterick Garrison

Quick apply

Job details

Full-time
£33,339.90 a year

Benefits

Additional leave
Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Private medical insurance
Employee discount
Sick pay

Qualifications

Organisational skills
Communication skills

Full job description

Job Introduction

Pinnacle Group is seeking a Customer Solutions Manager, Escalations to join our Homes Team within Pinnacle Service Families to be responsible for overseeing the investigation, management, and resolution of high profile complaints and escalations received from the senior leadership team, social media, press threats and family federations. The role provides support to the team to ensure the delivery of a consistent, customer focused service. In this role, you will manage the resolution of high-profile complaints, assessing outcomes and ensuring that responses to families and stakeholders are of high quality and delivered in a timely manner.

Pinnacle Service Families manages 49,000 military family homes across the UK – one of the largest and most significant contracts within Pinnacle Group. Delivered on behalf of the Defence Infrastructure Organisation (DIO), part of the Ministry of Defence, our work supports service families by providing well-managed services and advocating for their needs in everything we do. Our Homes Division delivers trusted housing management services across Affordable, Private Rented and Leasehold properties. We work with local authorities, registered providers and investors to support thriving communities.

This is a full-time role with a hybrid working pattern of 3 days in the office in Catterick Garrison.

Who we are

Pinnacle Group is a market-leading national provider of housing, neighbourhood and workplace services. With over thirty years of experience, we deliver expert, place-based management and maintenance solutions that enhance the everyday lives of the communities we serve.

We’re a people-first organisation with a values-driven culture that has stood the test of time -reflected in the way we care for both our employees and our customers.

Who we’re looking for

We’re looking for someone who not only meets the key criteria below but also embraces our core values – Trust, Respect, Involve, Challenge, and Deliver Excellence – and is committed to earning and maintaining the confidence of our clients and communities.

Key responsibilities will include:

Manage high-profile/high-impact complaints and requests for information
Monitor the escalations inbox, media noise and highlight high profile and high impact areas and potential risks to reputation
Respond to ministerial requests for information with DIO in line with policy
Monitor and respond to social media comments
Work with the communications team t respond to press enquiries and FOIs.
Gather all relevant evidence and maintain deadlines with complaints and compensation request and issuing timely letters to complainants.
Attending meetings (online & in person) with management, colleagues, stakeholders and families
Attend coffee mornings and other local events to support the families
Reviewing processes to identify improvement opportunities
Ensuring company policies are strictly adhered to at all times.
Providing video call appointments with families for complex complaints

Key requirements:

Experience in dealing with complex customer enquiries, demonstrating understanding and support whilst handling / resolving difficult situations or conflict.
Ability to constructively challenge and give / receive feedback.
Fantastic listening skills
Excellent communication skills and telephone manner
Great organisational skills and attention to detail
Ability to work as part of a team and independently
Resilience to manage in an ever changing environment

Our offer

We believe that diversity makes us stronger. The more varied our workforce, the better we can understand, reflect and meet the needs of the communities we serve. That’s why we actively welcome applications from people of all backgrounds – especially those who represent the communities we work with every day.

As a colleague, you’ll be part of an inclusive and supportive culture where you’re encouraged to thrive. We’re committed to helping you reach your full potential through continuous learning, development opportunities and career progression.

In addition to statutory benefits such as sick pay, maternity/paternity leave, a pension scheme, and annual leave, we offer a wide range of additional benefits tailored to your role and business area, including:

Maternity/paternity packages
Flexible Working Arrangements
Life Assurance
Enhanced Pension Scheme
Additional Annual Leave
Private Medical Insurance
Cycle to Work Scheme
Employee Assistance Programme
Retail Discounts
Childcare Assistance
Season Ticket Loans
Sick Pay Schemes
Personal Development Plans

Quick apply

Refine Your Search

first line managers jobs in barnard castle, dur

Customer Solution Manager, Escalations

General Manager

Contract Manager

Postperson with Driving

Customer Services Assistant

Property Supervisor

Arrears Executive

School Administrator

Assistant General Manager

MultiSkilled host

Night time Support Worker - Supported Accommodation - Young people 16-17

Barista

Fitness Advisor

Assistant Pricing Manager

Store Manager

Senior Administrator

Daytime Support Worker - Supported Accommodation - Young people 16-17

Rapid Response Care Assistant

Accounts Payable Clerk

Transport Operator (Afternoons)

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