First line managers Work, Jobs in Barnardiston, Sfk (with Salaries)

ICT Senior Service Desk Analyst
BUUK Infrastructure —Bury St. Edmunds
- From £37,704 a year
- Hybrid work
- Writing skills
- Mentoring
- Communication skills
Works Manager
Acrow Galvanizing Ltd , part of Wedge Group —Haverhill
- £40,000 - £45,000 a year
- 8 hour shift
- Continuous improvement
- Team management
- In-person
- Free parking
- Employee assistance programme
Quick apply
8d
Business and Operations Manager
University of Cambridge —Cambridge
- £47,389 - £59,966 a year
- No degree
- Human resources
- Leadership
- Annual leave
- Employee assistance programme
Assistant Manager
Suffolk County Council —Bury St. Edmunds
- £40,777 a year
- Full-time
- Team management
- Travel
- Recruiting
- Annual leave
14d
Assistant Site Manager -Volume Housebuilding, Cottenham, CB24 8BJ
untypical —Cambridge
- Microsoft Word
- Management
- Customer service
- Employee assistance programme
HR Coordinator (Part-time – 3 days per week)
Churchgate Accountants —Bury St. Edmunds
- Full-time
- Microsoft Office
- Administrative experience
- Human resources
- Annual leave
- Employee assistance programme
Project Coordinator (fixed term, part time), Population Health Intervention group
University of Cambridge —Cambridge
- £33,951 - £39,906 a year
- Part-time
- University
- Recruiting
- Organisational skills
- Employee discount
9d
Research Assistant in Psychology (Fixed Term)
University of Cambridge —Cambridge
- £33,002 - £35,608 a year
- Weekend availability
- Research
- University
- Experience working with children
HR/General Administrator (September 2026 start)
Unity Schools Partnership —Bury St. Edmunds
- £25,185 - £25,989 a year
- Part-time
- Administrative experience
- Human resources
- Recruiting
Area Library Manager, Cambridge City
Cambridgeshire County Council —Cambridge
- £31,537 - £33,699 a year
- Weekend availability
- Customer service
- Team management
- Travel
- Annual leave
- Employee discount
8d
Research Ethics and Publications Coordinator (Part Time, Fixed Term)
University of Cambridge —Cambridge
- £31,236 - £35,608 a year
- Part-time
- Hybrid work
- University
- Leadership
- Communication skills
- Employee discount
1d
Repairs Supervisor
Fortem Solutions Ltd —Cambridge
- Full-time
- Computer literacy
- Supervising experience
- Conflict management
- Annual leave
- Life insurance
Sales - Supervisor
New Look —Bury St. Edmunds
- Part-time
- Customer service
- Training & development
- Communication skills
Deputy Operations Manager
Royal Papworth Hospital NHS Foundation Trust —Cambridge
- £57,528 - £64,750 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Master's degree
Project Delivery & Capability Manager
Alzheimer's Research UK —Cambridge
- £50,000 a year
- Continuous improvement
- Team management
- Organisational skills
- Sick pay
12d
Project Manager (Clinical School Office) (Fixed Term)
University of Cambridge —Cambridge
- £42,254 - £56,535 a year
- Research
- Analysis skills
- Continuous improvement
Duty Manager
The Quay Theatre Sudbury —Sudbury
- £12.71 an hour
- Part-time
- Bar
- Management
- Computer literacy
- Free parking
- Employee discount
Quick apply
BUILDING SAFETY ASSURANCE MANAGER
Laing O'Rourke —Stansted
- Continuous improvement
- Quality control
- Organisational skills
10d
Corporate Communications Manager
Alzheimer's Research UK —Cambridge
- £47,000 a year
- Continuous improvement
- Leadership
- Communication skills
- Sick pay
5d
Research Coordinator (Part Time, Fixed Term)
University of Cambridge —Cambridge
- £31,236 - £35,608 a year
- Part-time
- School
9d

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ICT Senior Service Desk Analyst

BUUK Infrastructure
Bury St. Edmunds

Apply Now

Job details

Fixed term contract
From £37,704 a year

Benefits

Company pension

Qualifications

Technical troubleshooting
Client engagement
IT team management
Writing skills
Incident queue management
GCSE
Mentoring junior staff
IT service management
Ticket management
Remote access software
Mentoring
Technical support incident logging
Customer support
Customer interaction
IT incident logging
BTEC
Communication skills
Help desk
Mobile devices

Full job description

Job Description #body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-Job Location: Woolpit
Additional Location Information:
Salary: From £37,704
Contract type: Fixed Term
Posting End Date: 25/08/2026

At BUUK Infrastructure, our vision is to be the leading utility partner to accelerate the UK towards net zero for all our customers. Our group of companies has been the major drive for change and innovation over 30 years.

We provide a supportive environment that is committed to enabling our people to be the best – ensuring they feel proud to be themselves and part of BUUK Infrastructure.

We are looking for ICT Senior Service Desk Analyst who would like to help us reach our mission to “earn customer loyalty and drive business growth by providing consistently excellent service”.

This is a fixed term position until 30 May 2027

Purpose of this role

Provide a senior level of first line support by acting as an escalation point for other Service Desk Analysts and Team Leaders. Manage team on a deputised basis by coordinating workflows and making decisions on behalf of Service Desk Team Leader.
To ensure efficient resolution of escalated incidents, contributing to impeccable customer service and a ‘can do’ attitude to all levels of the business whilst working as part of a diverse and dynamic team.

Your key responsibilities are

Help and mentor the Service Desk team members, through sharing experience and knowledge.

Triage and allocate Service Desk tickets and help the Team by organisation of resources where appropriate.

Give advice and support on IT-related issues, ensuring the effective management of all incidents and service requests through the appropriate communication methods.

Handles security incidents, focus is overseeing BAU and how this is distributed across the team.

Providing excellent customer service via the telephone, email and the ITSM system.

Maintaining the high standards required for BUUK internal service levels.

Working in a front of house position offering in person customer and technical services.

Logging, investigating, resolving and/or managing incidents and service requests through to completion to a satisfactory customer resolution.

Proactively manage communication for all Incident/Request statuses through to resolution.

Provide user support and coaching for end-users using BUUK systems.

Maintaining a rapport with customers by understanding their role within the organisation.

Complete the setup of new starters, role changes & leavers.

Offer first line support “out of hours” as specified on the team rota.

Any other appropriate duties as required by the Service Support Manager and the Service Desk Team Leaders.

Qualifications

GCSE grade C / 5 in English and Maths, or equivalent.

ITIL Foundations.

Aspiring Managers.

Experience/Knowledge

Experience working within an IT service desk / IT Support environment.

A customer services background.

Experience supporting Microsoft operating systems, Active Directory and Exchange.

Abilities/Skills

Great interpersonal skills when engaging and communicating with customers.

Good written communication skills to engage and support customers.

Strong aptitude for problem-solving, able to effectively analyse situations and provide innovative solutions.

Highly organised and self-motivated.

Ability to deal with potentially stressful situations calmly.

Assertive, confident, positive, and professional manner.

Ability to prioritise to achieve SLA.

Maintain high attention to detail.

Ability to troubleshoot IT related issues.

Have a good understanding of IT security and awareness of cyber security best practices.

Desirable

IT based A level Grade C or above / BTEC or equivalent.

Degree or equivalent.

Support based Microsoft technologies accreditation.

Knowledge of Remote Desktop Services technologies.

Network troubleshooting experience.

Knowledge of DHCP, DNS, VPN.

Experience using ITSM packages.

Knowledge of smartphone & mobile device support.

What can you expect from us

Cost of living annual pay review.

Company pension contributions up to 10% if employees contribute 5%.

33 days holiday including bank holidays with the ability to purchase an additional 2 weeks.

Enhanced maternity, paternity and adoption pay.

To say thank you, each time you successfully refer someone you will receive a referral payment of £1000 (net of tax).

Hybrid working for eligible roles.

Development opportunities to reach your career aspirations.

BUUK has an award-winning culture. We care about your wellbeing and safety as we all deserve the right to go home safe, every day. We are proud to be an equal opportunity employer, we respect each other and advocate for equity, diversity and inclusion in all we do.

Research shows that women and people from different underrepresented backgrounds often only apply for a job if they meet 100% of the listed qualifications. If you would like to be a part of our team and you meet many, but not all our requirements for this role, please apply. You can also ask us about flexible working options.

Please note we reserve the right to close the role early. Therefore, if you're interested in this role, we encourage you to apply as soon as possible.

#BUUK

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What's the best thing about BUUK?

We asked our people.

From the supportive culture and opportunities to grow, to the great friends and chocolate brownies, our people tell us what they love most about working at BUUK.

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We all matter.

Find out about our supportive culture.

Hear how our shared sense of mutual respect and belonging underpins out culture and supports us all.

Apply Now

Refine Your Search

first line managers jobs in barnardiston, sfk

ICT Senior Service Desk Analyst

Works Manager

Business and Operations Manager

Assistant Manager

Assistant Site Manager -Volume Housebuilding, Cottenham, CB24 8BJ

HR Coordinator (Part-time – 3 days per week)

Project Coordinator (fixed term, part time), Population Health Intervention group

Research Assistant in Psychology (Fixed Term)

HR/General Administrator (September 2026 start)

Area Library Manager, Cambridge City

Research Ethics and Publications Coordinator (Part Time, Fixed Term)

Repairs Supervisor

Sales - Supervisor

Deputy Operations Manager

Project Delivery & Capability Manager

Project Manager (Clinical School Office) (Fixed Term)

Duty Manager

BUILDING SAFETY ASSURANCE MANAGER

Corporate Communications Manager

Research Coordinator (Part Time, Fixed Term)

I want to receive the latest job alerts for first line managers in barnardiston, sfk

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