Creative Car Park (CCP) is a car park management service that helps small to medium land and site owners maximise the value, convenience, and security of their parking areas.
As a leading UK car park management company with over 25 years in the industry, CCP leads the way in the development of parking technology and was the first to use ANPR camera technology to manage and enforce car parking.
We believe that a car park isn’t just somewhere where people leave their car. The experience in a car park often leaves a lasting impression, and that experience typically means the difference to a user of a good or a bad day.
Our mission is to develop the very best car park experience for both site owners and car park users, for peace of mind, security, and value. And we care about great parking…even the concrete places!
We continue to develop creative commercial solutions to meet the changing needs of car park owners and their communities around the country.
CCP is experiencing rapid change as it develops and adapts to a changing market to deliver on its ambition to grow ahead of market.
Role Purpose
The Client Service Executive plays a key role within the Service Team and is often the first point of contact for our clients. This role is responsible for delivering a professional, responsive and high-quality support experience to both new and existing clients.
Working within a fast-paced environment, the Client Service Executive will manage a high volume of inbound contact via telephone and email, ensuring all client queries are handled efficiently and resolved from start to finish. The role also supports the wider operational and onboarding teams with administration, site set up and client account maintenance.
The successful candidate will be highly organised, customer focused and able to communicate confidently and professionally at all levels
Key Responsibilities
· Act as the first point of contact for all inbound client enquiries via phone and email.
· Deliver exceptional customer service and maintain strong client relationships.
· Manage a high volume of daily client contact while maintaining accuracy and professionalism.
· Handle client queries from initial contact through to full resolution.
· Support clients with account queries, site updates, onboarding administration and after-sales support.
· Complete and maintain all administration relating to client accounts, site set up and service support.
· Liaise with internal departments to ensure timely resolution of client requests.
· Provide clear explanations and guidance to clients regarding services, processes and account queries.
· Accurately update internal systems and maintain detailed client records.
· Prioritise workload effectively and manage multiple tasks within agreed deadlines.
· Escalate issues where appropriate while maintaining ownership of the client experience.
· Support the wider Service Team with general administration and operational tasks.
Skills & Experience
· Excellent communication skills, both written and verbal.
· Professional and confident telephone manner.
· Strong customer service skills with a positive and proactive attitude.
· Ability to manage a high volume of inbound calls and emails in a fast-paced environment.
· Strong organisational skills with excellent attention to detail.
· Ability to prioritise workload and work effectively under pressure.
· Strong problem-solving skills and ability to take ownership of queries through to resolution.
· Good interpersonal skills with the ability to build relationships internally and externally.
· Competent in Microsoft Office, including Word, Excel and Outlook.
· Ability to work independently as well as part of a team.
Benefits:
- Competitive compensation package including base salary.
- Opportunities for professional growth and career advancement within the company.
- Comprehensive training and development to enhance skills and knowledge.
- Collaborative and supportive work environment.
- Access to industry-leading technology and resources.
We are an equal opportunities employer, have a diverse workforce, and make our recruitment decisions based on your skills and experience. We can only accept applications from those who can prove their eligibility to work in the UK. No agencies, please.
This is a chance for you to join a meaningful and inspiring environment where you have the chance to make a daily impact. Every day you’ll work alongside passionate and down-to-earth colleagues who are dedicated, focused on delivering results, and love delivering stand out service.
If you’re the right person for the role, you’ll be part of an exciting journey in a dynamic, growing business. We are looking forward to receiving your application and meeting you.
Pay: £30,000.00 per year
Benefits:
- Company pension
- Employee discount
- Enhanced maternity leave
Ability to commute/relocate:
- London N3: reliably commute or plan to relocate before starting work (required)
Experience:
- Client services: 2 years (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
