It service and support analyst Work, Jobs in Barnham, Wsx (with Salaries)

IT Service and Support Analyst
OneFamily —Brighton
- £30,000 - £35,000 a year
- Full-time
- Microsoft Access
- Microsoft Office
- IT
8d
Service Desk Analyst
Bell Integration —Portsmouth
- Azure
- Microsoft Outlook
- Customer service
Research Management Information Analyst
University of Sussex —Brighton
- £34,610 - £41,700 a year
- Full-time
- Analysis skills
- University
Project Coordinator / Business Analyst
University of Portsmouth —Portsmouth
- £35,608 - £39,906 a year
- Full-time
- University
- Mentoring
- Employee discount
Data Analyst (SQL & Python)
Legal & General Investment Management —Hove
- Data analysis skills
- SQL
- Python
- Employee discount
Business Analyst
University of Portsmouth —Portsmouth
- £41,064 - £44,746 a year
- Full-time
- Hybrid work
- University
- Mentoring
- Employee discount
4d
Senior Data Analyst
University of Portsmouth —Portsmouth
- £41,064 - £44,746 a year
- Full-time
- Hybrid work
- University
- Mentoring
- Employee discount
11d
2nd Line Technical Support Analyst
Carden I.T Services —Brighton
- Full-time
- Microsoft Office
- Travel
- IT
Radar Trials - Data Analyst
QinetiQ —Chichester
- Full-time
- Engineering
- Data analysis skills
- Maths
- Employee discount
Management Information Analyst
Legal & General Investment Management —Hove
- Microsoft Excel
- SQL
- Employee discount
11d
Quality Analyst
Legal & General Investment Management —Hove
- Up to £40,000 a year
- Analysis skills
- Financial services
- Communication skills
- Employee discount
Smart Networks Analyst
Portsmouth Water —Havant
- £32,401 a year
- Microsoft Excel
- Data analysis skills
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply
IT Business Analyst
Babcock International —Portsmouth
- Full-time
- Hybrid work
- Software development
- IT
- SDLC
- Annual leave
4d
Management Information Analyst
LegalAndGeneral —Brighton and Hove
- Full-time
- Hybrid work
- Microsoft Excel
- SQL
- Employee discount
Quick apply
11d
Higher Intelligence Analyst
Home Office —Portsmouth
- £41,750 - £44,250 a year
- Part-time
- Analysis skills
- Presentation skills
- Travel
- Annual leave
4d
Smart Quality Assurance Analyst
Portsmouth Water —Havant
- £40,120 - £44,397 a year
- Customer service
- English
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply
Data Analyst (SQL & Python)
LegalAndGeneral —Brighton and Hove
- Full-time
- Hybrid work
- Data analysis skills
- SQL
- Python
- Employee discount
Quick apply
Technical Support Analyst
Aerial Direct —Fareham
- Customer service
- Agile
- Employee assistance programme
- Employee discount
Quick apply
Quality Analyst
LegalAndGeneral —Brighton and Hove
- Up to £40,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Financial services
- Communication skills
- Employee discount
Quick apply
Customer Service Real-Time Analyst
Portsmouth Water —Havant
- £32,401 - £36,223 a year
- Overtime
- Microsoft Excel
- Microsoft Office
- Presentation skills
- Annual leave
- Employee assistance programme
Quick apply

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IT Service and Support Analyst

OneFamily -
Brighton

Apply Now

Job details

Full-time
£30,000 - £35,000 a year
8 days ago

Qualifications

Desktop support
ITIL Certification
Microsoft Access
Microsoft Office
IT support
IT
Root cause analysis
Communication skills
Active Directory

Full job description

Are you a customer-focused IT professional who enjoys solving problems, improving services, and keeping business-critical technology running smoothly? We’re looking for an IT Service & Support Analyst to deliver high-quality technical support across our organisation.

In this varied role, you’ll provide 1st and 2nd line support, with agreed advanced troubleshooting across desktops, laptops, mobile devices, telephony, printing, business applications and end-user IT services.

You’ll help colleagues resolve incidents and service requests, support identity and access management activity, assist with security and audit requirements, and contribute to projects, disaster recovery and continuous service improvement, working with specialist technical teams where escalation is required.

Providing responsive IT support through telephone, face-to-face, Microsoft Teams, email, ticketing system and remote assistance channels.

Managing incidents, service requests, small changes and project tasks in line with agreed SLAs.
Supporting identity and access management processes, including starters, movers, leavers, access provisioning, permissions changes, access reviews and audit evidence.
Investigating recurring issues, supporting root cause analysis and identifying opportunities to improve first-time fixes.
Maintaining technical documentation, procedures and knowledgebase articles.
Supporting technology projects, security activity, audits, risk controls, disaster recovery and business continuity testing, working with specialist teams where required.
Working collaboratively with IT colleagues, stakeholders and third-party suppliers to deliver reliable, secure and customer-focused IT services.

At least two years’ experience in IT support, service desk, desktop support or identity and access management.

Strong troubleshooting skills across Windows, Microsoft Office, hardware, software and end-user devices.
Experience supporting identity and access management processes, including Active Directory, Microsoft Entra ID, access provisioning, access reviews and audit activity.
Good understanding of ITSM processes, including incident, request, change, problem, knowledge and continual service improvement practices.
Familiarity with endpoint management, service management tools, Microsoft 365 administration, mobile device management, telephony and network printing solutions, with the ability to work with specialist technical teams where escalation is required.

A well-organised, customer-focused approach with excellent communication skills across telephone, face-to-face, Microsoft Teams and written channels, with the ability to prioritise under pressure.

This is primarily an on-site role, with some flexibility to work remotely in line with the team rota and business needs.

Training or awareness in ITIL V3/4, customer service, service desk support, Microsoft 365 or basic identity and access management would be advantageous.

Why join us?

You’ll join a collaborative IT team where your technical expertise, initiative and commitment to service excellence will make a real impact. If you enjoy taking ownership, learning new technologies and helping people get the best from IT, we’d love to hear from you.

OneFamily are an award-winning financial services company, providing products and services that help modern families thrive.

We believe that finance isn’t just personal. Every decision you make affects the people you care about most. That’s why we believe in creating products for modern families: the dual parents, the divorced, the single parents, the live-in grandma and the mate that your kid calls ‘Uncle’ - whatever family means to you.

HR: [email protected]
Head Office Phone: 0800 373010
Head Office: 16-17 West St, Brighton BN1 2RL

Apply Now

Refine Your Search

it service and support analyst jobs in barnham, wsx

IT Service and Support Analyst

Service Desk Analyst

Research Management Information Analyst

Project Coordinator / Business Analyst

Data Analyst (SQL & Python)

Business Analyst

Senior Data Analyst

2nd Line Technical Support Analyst

Radar Trials - Data Analyst

Management Information Analyst

Quality Analyst

Smart Networks Analyst

IT Business Analyst

Management Information Analyst

Higher Intelligence Analyst

Smart Quality Assurance Analyst

Data Analyst (SQL & Python)

Technical Support Analyst

Quality Analyst

Customer Service Real-Time Analyst

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