Service engineer Work, Jobs in Barnham, Wsx (with Salaries)

Senior Service Desk Engineer
Zenzero Solutions —Chichester
- Azure
- Microsoft Office
- AWS
2d
1st Line Support Engineer
ActiveIT —Storrington
- £24,420 - £29,000 a year
- Full-time
- Hybrid work
- Customer service
- Windows
- Travel
- Free parking
Quick apply
18h
Service Engineer 1 (All Shift)
Govia Thameslink Railway —Brighton
- £45,017 a year
- Heavy lifting
- Maintenance
- Employee assistance programme
- Employee discount
7d
Junior / Graduate Engineer – Multiple Disciplines
Scitech Engineering Ltd —Godalming
- Full-time
- Hybrid work
Quick apply
PAT Testing Engineer Bognor Reis
JR PAT Testing —Bognor Regis
- Part-time
- Travel
- Flexible schedule
Trainee Swimming Pool Service Engineer
Guncast Swimming Pools Ltd —Petworth
- £24,000 - £26,000 a year
- Full-time
- Schematics
- Plumbing
- Driving
- Referral programme
Quick apply
First Response Engineer - Service Desk - MSP
Uptime —Brighton and Hove
- 8 hour shift
- Windows
- Microsoft Office
- Analysis skills
Quick apply
1d
ASHP Service Engineer
Sureserve —Worthing
- £30,000 - £60,000 a year
- Full-time
- Customer service
- Driving
- Annual leave
- Employee assistance programme
Quick apply
Maintenance Engineering Apprentice
Dematic Ltd. —Littlehampton
- Full-time
- English
Technical Support Engineer L1
Bardwood Support Services —Portsmouth
- £24,420.00 - £51,458.22 a year
- Temporary
- Hybrid work
- Windows
- Microsoft Office
- Analysis skills
Quick apply
14d
PAT Testing Engineer Littlehampton
JR PAT Testing —Littlehampton
- Part-time
- Travel
- Flexible schedule
SCADA + Systems Integration Commissioning Engineer - Southern Water
Gallifordtry —Chichester
- Full-time
- Windows
- Microsoft Office
- Programmable logic controllers
- Employee assistance programme
- Employee discount
Field Service Engineer
Petroassist UK Limited —Brighton
- Up to £38,000 a year
- Overtime
- Customer service
- Maintenance
- Mechanical knowledge
Quick apply
8d
IT Support Engineer
Capital on Tap —Brighton
- £500 - £750 a week
- Azure
- English
- Windows
Service Engineer
Johnson Controls —Brighton
- Overtime
- Driving
- Employee assistance programme
- Referral programme
Entry Level Field Service Engineer – Brighton and surrounding areas
GLORY —Brighton
- Weekend availability
- Engineering
- Driving
- Computer networking
- Employee assistance programme
Quick apply
Service Team Leader
ERG Air Pollution Control Ltd —Horsham
- £50,000 - £55,000 a year
- Full-time
- Computer literacy
- Maintenance
- Analysis skills
- Profit sharing
- Annual leave
Quick apply
Security Service Engineer (CCTV, Access Control & Intruder Alarms)
High Tech Hire —Brighton
- £35,000 - £45,000 a year
- Full-time
- Schematics
- System design
- Hand tools
- Health & wellbeing programme
- Employee discount
Quick apply
2h
PAT Testing Engineer Chichester
JR PAT Testing —Chichester
- Part-time
- Travel
- Flexible schedule
Satellite Operations Supervisor
Babcock International —Bordon
- Full-time
- Management
- Engineering
- Supervising experience
- Annual leave

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Senior Service Desk Engineer

Zenzero Solutions
Chichester

Apply Now

Job details

Permanent
2 days ago

Qualifications

ConnectWise
ITIL Certification
Azure
Incident management
BMC Remedy
Microsoft Office
Change management
AWS
ITIL
Staff training
Mac OS
ServiceNow
CompTIA Security+
Leadership
Active Directory
Intune

Full job description

The Senior Service Desk Engineer role is critical to ensure the effective and continuous provision of service desk support to clients. You will be responsible for resolving technically challenging, time sensitive, and VIP tickets in accordance with agreed KPIs and SLAs. You will provide coaching and mentoring of Service Desk Engineers and deputise for the Service Desk Team Leader, as required. You will communicate with customers, using appropriate channels, whilst ensuring all communications, ticket notes and time entries, meet our quality standards.

Key Skills:

Working for a Managed Services Provider (MSP, or MSSP), for at least 3 years, in a technical capacity.
Knowledge and technical understanding of Microsoft 365, Azure, Active Directory, Intune, MS Office, Win11, Mac OS, Malware, Security fundamentals (e.g. anti-virus, Phishing, IP Spoofing)
Experience using ConnectWise, or another ITSM tool, e.g. ServiceNow, Remedy, or Autotask.
Operational understanding and experience working in ITIL aligned environment(s), including understanding of SLAâ€™s incident Management. Service Request Fulfilment and Change Management.
Ability to demonstrate excellent troubleshooting skills.
Ability to demonstrate strong team working and team leadership skill

Qualifications:

AWS Cloud Practitioner
CCNA
CompTIA Security+
ITIL Foundation
MS Certified: Azure Fundamentals or Administrator

Tasks:

The primary tasks of a Senior Service Desk Engineer in addition to those of Service Desk Engineer include:

Action technically demanding, time sensitive, and VIP tickets.
Ensure that tickets are dealt with according to SLA, whilst considering customer urgency and their wider needs.
Assist with coaching and mentoring the Service Desk Engineers.
Act as an escalation point for the Service Desk Engineers.
Assist the Service Desk Team Leader where required.
Ensure all tickets are accurately logged and have all required detail before accepting escalation.
Ensure adherence to performance targets including SLAs and KPIs.
Take ownership of logged tickets, tracking the progress of all calls / ticket updates and follow-up with the customer to ensure that they are satisfied with the resolution.
Follow processes to ensure that a high quality of service is provided, at all times.

Secondary tasks include:

Assist in planned and unplanned service disruptions.
Help maintain the accuracy and relevance of support documentation, and guides.

Responsibilities:

Ensure that information and time entries are accurately recorded in the service management tool both before starting work and before escalating and completing a ticket.
Maintaining the successful operation of the service desk, according to the agreed KPIs and SLAs.
Monitor, moderate and create process documents and regularly check for adherence to these processes.
Co-ordinate with other teams and third parties to ensure that service outages or other activities are correctly communicated to the business or affected users.
Work with the Service Assurance team to ensure Change Control and Problem Management processes are followed.
Represent the Service Desk at knowledge transfer sessions.
Assist with staff training and business awareness.
Be aware of organisational changes that might impact the Service Desk.
Plan and prioritise work to ensure that deadlines and targets are met.
Identify potential areas for improvement.
Involve and seek feedback from stakeholders.
You may on occasion be required to work on customer sites.

Apply Now

Refine Your Search

service engineer jobs in barnham, wsx

Senior Service Desk Engineer

1st Line Support Engineer

Service Engineer 1 (All Shift)

Junior / Graduate Engineer – Multiple Disciplines

PAT Testing Engineer Bognor Reis

Trainee Swimming Pool Service Engineer

First Response Engineer - Service Desk - MSP

ASHP Service Engineer

Maintenance Engineering Apprentice

Technical Support Engineer L1

PAT Testing Engineer Littlehampton

SCADA + Systems Integration Commissioning Engineer - Southern Water

Field Service Engineer

IT Support Engineer

Service Engineer

Entry Level Field Service Engineer – Brighton and surrounding areas

Service Team Leader

Security Service Engineer (CCTV, Access Control & Intruder Alarms)

PAT Testing Engineer Chichester

Satellite Operations Supervisor

I want to receive the latest job alerts for service engineer in barnham, wsx

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