Customer Service and Administration (Maternity Cover)
Title: Customer Support
Hours: Monday- Friday 8.30-4.30 (37.5 hours)
Immediate start with a 12-week probational period
Maternity Cover- 12-18 months
About Leo Workwear…
Leo Workwear have been based in Barnstaple for over 40 years. We are an established, market-leading workwear brand, specialising in high visibility safety clothing. We keep workers safe by designing, importing, and selling our comprehensive range throughout the UK and the World. You will be joining a market leading specialist with a strong moral compass that puts inclusivity and sustainability at the heart of its product and service offer.
About the role…
Due to commercial success leading to growth and an increase in workload we are currently recruiting for a personable, friendly Administrator with excellent Customer Service experience skills to join our busy office based in Barnstaple.
This is a great opportunity to join a fantastic team and become a valued member of a successful organisation.
The main duties within this role will be processing of sales orders onto a SAP system alongside any administrative requirements, therefore a high level of accuracy and administration competence is essential whilst providing top level customer service via digital and telephone. (Full in-house training will be provided)
With the business evolving at pace administrative support for all departments will be a requirement, therefore versatility and appetite for variety will be a necessity.
Key Job Functions…
· Processing orders within our SAP System. Sending accurate confirmations to customers with key details code, price, due date & delivery address.
· Changing and updating of sales orders based upon customer request.
· Answer and distribute phone calls coming into the Sales Office to the relevant person/department.
· Accurately inputting all calls into a call log.
· Providing customers with support via phone and email.
· Maintaining and updating customer records.
· Providing administrative support to other departments when required.
Additional benefits:
- 24 days’ holiday plus bank and public holidays
- Contributory pension scheme
- Company Christmas closure
- On-site parking
Job Types: Full-time, Maternity Cover: 12-18 months
Pay: £25,155.00 per year
Benefits:
- Company pension
- On-site parking
Work Location: In person
