Service advisor Work, Jobs in Barnstaple, Dev (with Salaries)

Service receptionist / Workshop Controller
Car Care Service Centres —Barnstaple
- £13.00 - £14.50 an hour
- Full-time
- Google Suite
- Maintenance
- Administrative experience
- Free parking
- Store discount
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16h

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Service receptionist / Workshop Controller
Car Care Service Centres —Barnstaple
Greet customers warmly upon arrival, assess their service needs, and provide clear information about vehicle repairs and maintenance.
£13.00 - £14.50 an hour
Quick apply
16h

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Service receptionist / Workshop Controller

Car Care Service Centres
Barnstaple

Quick apply

Job details

Full-time
£13.00 - £14.50 an hour
16 hours ago

Benefits

Free parking
Store discount
Company pension
Employee discount
On-site parking

Qualifications

Google Suite
Maintenance
Administrative experience
Organisational skills
Computer skills
Power tools
Phone etiquette
Automotive diagnostics
Hand tools
Communication skills
Mechanical knowledge

Full job description

Overview
We are seeking a professional and friendly Receptionist to join our team at our Barnstaple Branch. The ideal candidate will be the first point of contact for our clients and visitors, providing exceptional customer service while managing a variety of administrative tasks. This role requires excellent communication skills, organisational abilities, and proficiency in various office software. Talking customers through any work that is needed to be completed on their vehicle, including costs and estimations .

Responsibilities

Greet and welcome visitors in a warm and professional manner.
Answer incoming calls with proper phone etiquette, directing calls to the appropriate personnel.
Manage appointment scheduling and maintain an organised calendar for staff. .
Assist with administrative tasks including correspondence preparation and document management using Google Suite.
Ensure the reception area is tidy and presentable at all times.
Support other departments with various tasks as required to ensure smooth office operations.

Experience

Motor industry experience within the Service / Aftersales team or administrative role is preferred.
Strong computer skills
Excellent organisational skills with the ability to manage multiple tasks effectively.
Strong attention to detail and accuracy in data entry tasks.
Ability to communicate clearly and professionally both verbally and in writing.
A proactive attitude with a willingness to learn new skills and adapt to changing environments.

If you are passionate about providing outstanding service and possess the necessary skills, we encourage you to apply for this exciting opportunity as a Receptionist within the Car Care team.

Duties

Greet customers warmly upon arrival, assess their service needs, and provide clear information about vehicle repairs and maintenance
Schedule service appointments efficiently, balancing customer priorities with workshop capacity
Act as the primary liaison between customers and technicians, communicating repair progress and additional work required
Oversee workshop workflow, ensuring timely completion of repairs and adherence to quality standards
Use mechanical knowledge to assist with basic diagnostics or troubleshooting when necessary
Maintain detailed records of service orders, parts used, and vehicle histories
Ensure the workshop is organized, tools are properly stored, and safety protocols are followed at all times

Experience

Proven experience in a customer-facing role within an automotive or mechanical environment
Strong mechanical knowledge with familiarity of hand tools and power tools used in vehicle maintenance and repair
Excellent communication skills to clearly explain technical information to customers
Ability to multitask effectively in a fast-paced setting while maintaining attention to detail
Basic understanding of workshop operations, scheduling systems, and repair processes is preferred
Hands-on experience with vehicle diagnostics or troubleshooting is a plus but not mandatory

Join us to be part of a vibrant team dedicated to delivering top-tier service! We value energetic individuals who thrive on building positive customer relationships and supporting efficient workshop operations. If you’re passionate about cars, possess strong organizational skills, and enjoy working in a lively environment, we want to hear from you!

Pay: £13.00-£14.50 per hour

Benefits:

Company pension
Free parking
On-site parking
Store discount

Work Location: In person

Quick apply

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Service receptionist / Workshop Controller

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