Customer Repairs Advisor
Salary: £28,640
Location: Office based in Dorchester, Dorset
Hours: Full Time
About us
Hastoe owns and manages more than 7,500 homes across the south of England from Devon to Norfolk. We are a social housing landlord and England’s leading rural housing specialist. We deliver small housing developments in partnership with local communities although for historic reasons, we also own some housing in urban areas.
We are passionate about providing a first-class service for our customers. If you are enthusiastic, customer-focused, and passionate about making a difference to people’s lives, then we want to hear from you.
About the role
You will be part of our friendly and supportive call centre team that acts as the first point of contact for customers experiencing issues with their repairs.
- Dealing with customer enquiries via telephone, email, live chat and our online portal.
- Liaising with colleagues to resolve repairs for customers.
- Liaising with external contractors in the delivery of our repairs service.
- Using IT systems in recording and logging communications with customers and reviewing information.
About you
You will be reliable, highly organized and able to perform well during periods of high workload. You will have experience of working in a busy, customer-facing environment, handling a variety of different stakeholders. You will be a problem solver that possesses key soft skills as well as having the ability to add an empathetic touch when handling queries.
In addition, you will:
- Have a friendly, positive telephone manner accompanied with strong writing skills to aid the inputting of data on our systems.
- Have excellent I.T. skills with the aptitude to use specialist software (training provided).
- Be able to provide excellent services with a quick turnaround.
- Possess excellent I.T. skills with the aptitude to use specialist software (training provided).
- Have experience of working in a busy, customer-facing environment.
- Be able to compile, process and analyse statistical data to create reports that are to be presented to stakeholders.
A personal note from Hannah Whitely, your hiring manager:
“In this role, you’ll be the reassuring voice our customers rely on to handle their repair requests with empathy and efficiency. We are looking for someone who thrives in a dynamic environment, enjoys problem solving and is passionate about helping others. Your skills and experience will be valued and celebrated. We foster a supportive, inclusive workplace where every team member can grow and excel. As an award-winning housing association, we hold ourselves to high standards so we can make a real difference to people’s lives.”
Benefits provided
Annual Leave: Starting at 24 days, plus bank holidays (pro-rata for part time) plus 1.5 days complimentary leave, along with the option to purchase additional leave.
Enhanced Pension: Hastoe's employer contributions start at 5% and are based on matching of your own contribution level, plus 2%, up to a maximum of 8% employer contribution.
How to apply
Please send your CV to [email protected] by midnight on Wednesday 29 July 2026.
We will be conducting interviews as the recruitment progresses and may close the vacancy early. We recommend applying early.
If you would like to find out more about the role please contact Hannah Whitely at [email protected] or for enquiries about the application process please contact the HR Team at [email protected].
This post is subject to background checks. Follow the link for further information on this: https://www.hastoe.com/background-checks/
Pay: £28,640.00 per year
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Health & wellbeing programme
- Sick pay
Ability to commute/relocate:
- Dorchester DT1 3GX: reliably commute or plan to relocate before starting work (required)
Application question(s):
- We are looking for people who have a passion for working in social housing, therefore please provide a supporting statement with details of why this role appeals to you, why you would like to work for Hastoe and what skills you bring to the table from the experience you have. Please note – applications without this information may not be considered.
Education:
- GCSE or equivalent (required)
Experience:
- administration in a busy responsive service : 2 years (required)
- specialist software system : 2 years (required)
- Customer service: 2 years (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
