Customer solutions specialist Work, Jobs in Barry, Vgl (with Salaries)

Customer Experience Specialist
Hafod —Cardiff
- £27,191 a year
- Full-time
- Microsoft Word
- Communication skills
- Time management
13d
Parts Assistant
FMG Repair Services —Cardiff
- £13 an hour
- Annual leave
- Employee discount
Quick apply
Customer Subscriptions Associate
Future Publishing —Cardiff
- £28,000 - £29,000 a year
- Hybrid work
- Continuous improvement
- Organisational skills
- Time management
- Referral programme
Quick apply
Customer Service Assistant - Go.Compare
Future Publishing —Cardiff
- £26,500 a year
- Temporary
- Hybrid work
- Microsoft Word
- Computer literacy
- Referral programme
Quick apply
Customer Sales Advisor
Admiral —Cardiff
- £26,300 a year
- Communication skills
- Annual leave
Business Development Executive
Evri —Cardiff
- £30,000 a year
- Full-time
- Customer service
- Data analysis skills
- Business development
- Annual leave
5d
IT Advisor
Cardiff Metropolitan University —Cardiff
- £29,588 - £34,610 a year
- Full-time
- School
- Annual leave
7d
Sales Agent
Quote Detective —Pontypool
- From £23,198 a year
- Full-time
- Customer service
- Computer literacy
- Writing skills
- Free parking
- Paid training
Quick apply
14d
Specialist: Full-Time, Part-Time, and Part-Time Temporary
Apple —Cardiff
- Temporary
Event Planner
Levy —Cardiff
- £28,083.00 - £28,083.60 a year
- Full-time
- Annual leave
- Employee assistance programme
1d
Sales & Retention Assistant, Magazine Subscriptions
Future Publishing —Cardiff
- £26,500 a year
- Hybrid work
- Referral programme
Quick apply
Project Manager (Land & New Business)
Hafod —Cardiff
- £42,000 - £52,500 a year
- Full-time
- Hybrid work
- Project management
- Organisational skills
- Construction experience
Sales Consultant
The Watches of Switzerland Group —Cardiff
- Customer service
- Employee assistance programme
14d
IT Support Technician
AllClear Travel Insurance —Cardiff
- £28,000 - £30,000 a year
- Full-time
- Microsoft Outlook
- Windows
- Analysis skills
- Annual leave
- Employee discount
Quick apply
8d
Business Support Administrator
Tokio Marine HCC —Bridgend
- Full-time
- Communication skills
- Office experience
Court Clerk – Cardiff Crown Court
HM Courts & Tribunal Service —Cardiff
- £20,001 - £40,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Organisational skills
- IT
- Annual leave
- Employee discount
2d
Business Development Executive
Hermes Europe —Newport
- £12.71 an hour
- Full-time
- Customer service
- Data analysis skills
- Business development
- Annual leave
5d
Customer Solutions Design Specialist (Wales)
BT —Cardiff
- Travel
Systems Support Developer / Analyst (Microsoft Dynamics 365)
Cardiff University —Cardiff
- £41,064 - £46,049 a year
- Full-time
- University
- Annual leave
Repair Order Coordinator
Willis Lease Finance Corporation —Bridgend
- Full-time
- Remote
- Project management
- Travel
- Communication skills
Quick apply

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Customer Experience Specialist

Hafod -
Cardiff

Apply Now

Job details

Full-time
£27,191 a year
13 days ago

Qualifications

Microsoft Word
Customer service call handling
Inbound customer enquiry call handling
Complaint handling
Customer interaction
Communication skills
Time management

Full job description

Here for people. Here for communities. Here for you.

What is the role?

Make a difference every day as a Customer Experience Specialist at Hafod.

Our Customer Experience team is primarily based at our Head Office in Cardiff, but subject to business needs we do offer the option for working 1 day a week from home.

This is an 18 month fixed term, full time position, working 36 hours per week.

Our teams work Monday to Friday, with no weekend shifts and we offer the opportunity for flexible working.

What you’ll be doing

You will be the first point of contact for the organisation, working closely with both customers and colleagues to deliver excellent customer service and administrative support.
You’ll be responsible for responding to all incoming enquiries in a timely and professional manner.
Reporting to the Customer Experience Team Leader, your role will be providing assistance for our customers through resolving issues, responding to urgent requests.
Providing a point of experience and knowledge for customer queries and ensuring that all calls are handled efficiently to reach a satisfactory resolution.

You can find the full job description attached for a more detailed overview of the role.

What you’ll bring

You’ll be confident working on your own initiative and have developed excellent communication skills to allow you to connect, support, and successfully provide solutions for our customers.
Previous experience in handling high call volumes would be beneficial for this role.
The calls require a management of housing and maintenance-related queries, although a background within Housing is not required for this role, experience within a housing or customer service environment is highly desirable.
You will need resilience and an ability to manage challenging situations as this role will handle complaints calls and navigate challenging behaviour from callers.
Strong IT skills are essential, particularly in Microsoft Word and Excel.
You’ll need to demonstrate an ability to prioritise workloads and time management skills whilst handling a high volume of calls, emails, and social media enquiries.
From time to time, you may be asked to support other departments, so the ideal candidate will be adaptable, reliable, and bring a positive, can-do attitude to the team.

Interested in applying?

Submit your application online.

We’ll review all applications and if you’re shortlisted, we’ll get in touch to arrange an interview at our Head Office.

If you’re successful at the end of the recruitment process, we’ll offer you the role and begin your pre-employment checks. This includes confirming your right to work and completing an enhanced DBS check, which we’ll organise and pay for.

If you’d like some tips or advice with the recruitment process, we’ve put together some helpful guidance, here.

We may close this advert early if we receive a high number of applications, so we encourage you to apply as soon as possible.

Support and adjustments

We’re committed to ensuring a fair and inclusive recruitment process. If you need any reasonable adjustments or support at any stage, please let us know and we'll be happy to help.

About Head Office

Our head office teams provide the support that keeps our organisation moving, helping us deliver high-quality services to communities right across Wales. We provide the foundations that enables our customer facing teams to focus on what matters most.

Our directorate brings together key business functions including People (HR), Communications, Finance, Procurement, Payroll, IT, Development and several specialist support teams. We look after everything from recruiting and paying colleagues, to managing budgets, systems, data, governance, partnerships and organisational improvement.

The work our head office teams do directly shapes the quality, sustainability and reputation of Hafod. We help ensure resources are used wisely, decisions are well informed, risks are managed and colleagues have the tools and support they need to their jobs well.

You’ll be part of a collaborative, professional community that values improvement, inclusion and impact. Roles in our head office teams offer real influence, variety and the chance to make a difference behind the scenes while seeing the outcomes of your work in communities across Wales.

#MP

At Hafod, we’re a socially conscious, not for profit organisation providing housing, care and support across south Wales. Everything we do is guided by our mission, Get the basics right, connect with you, and invest for a better future. We work together to deliver services that make a real difference in our communities.

We’re committed to creating a culture where everyone feels they truly belong; not just included, but respected, valued, and safe to be themselves. When people feel they belong, they bring their best, and that benefits all of us.

Apply Now

Refine Your Search

customer solutions specialist jobs in barry, vgl

Customer Experience Specialist

Parts Assistant

Customer Subscriptions Associate

Customer Service Assistant - Go.Compare

Customer Sales Advisor

Business Development Executive

IT Advisor

Sales Agent

Specialist: Full-Time, Part-Time, and Part-Time Temporary

Event Planner

Sales & Retention Assistant, Magazine Subscriptions

Project Manager (Land & New Business)

Sales Consultant

IT Support Technician

Business Support Administrator

Court Clerk – Cardiff Crown Court

Business Development Executive

Customer Solutions Design Specialist (Wales)

Systems Support Developer / Analyst (Microsoft Dynamics 365)

Repair Order Coordinator

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