Protection specialist Work, Jobs in Barton Le Clay, Bdf (with Salaries)

Customer Support Specialist (Application Support)
Symology Ltd —Dunstable
- £28,000 - £35,000 a year
- Full-time
- Hybrid work
- Software troubleshooting
- Customer service
- AI
- Free parking
- Profit sharing
Quick apply
12d
LBC05042 Family Support Worker - Family Help South Pod 2
Luton Borough Council —Luton
- £33,143 - £36,363 a year
- Weekend availability
- English
- Travel
- Relocation assistance
- Annual leave
2d
HR Advisor
East of England Community Health and Care NHS Trust (Cambridgeshire) —Luton
- £32,073 - £39,043 a year
- Part-time
- Management
- Human resources
1d
Family Support Worker
Luton Borough Council —Luton
- £33,143 - £36,363 a year
- Relocation assistance
- Annual leave
13d
Support To Live Well Team Leader
Luton Borough Council —Luton
- £33,143 - £36,363 a year
- Weekend availability
- Remote
- Microsoft Word
- Supervising experience
- Travel
- Relocation assistance
- Annual leave
13d
Triage & Helpline Officer
MK Act —Milton Keynes
- £20,186.40 a year
- Part-time
- Working with children
- Bachelor's degree
- IT
- Sick pay
Quick apply
9d
Archives Officer (Logistics)
Headland Archaeology —Silsoe
- £32,488 - £35,535 a year
- Full-time
- Microsoft Office
- Bachelor's degree
- Driving
- Relocation assistance
- Annual leave
Quick apply
2d
Workday Support Apprentice
Steven Eagell Limited —Milton Keynes
- Microsoft Excel
- Organisational skills
- Time management
Quick apply
10d
Microsoft 365 Specialist
Intercity Technology —Shefford
- Microsoft Office
- SharePoint
- Employee assistance programme
Security Manager
Wilson James —Bedford
- £60,000 a year
- Full-time
- Leadership
- Communication skills
- Annual leave
- Employee discount
10d
SEN Teacher (English or Maths)
Oak Activities Ltd —Comberton
- £32,000 - £36,000 a year
- Part-time
- English
- Working with children
- Mentoring
- Life insurance
- Referral programme
Quick apply
EMEA Benefits Specialist
Blackhawk Network —Hemel Hempstead
- Full-time
- Analysis skills
- In-person
- Communication skills
- Annual leave
- Employee assistance programme
Post 16 Further Education SEND Manager
TCHC Group —Watford
- £40,000 - £45,000 a year
- Monday to Friday
- Education
- Travel
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
Specialist Clinician - Neurodiversity
East of England Community Health and Care NHS Trust (Cambridgeshire) —Luton
- £49,387 - £56,515 a year
- Full-time
- Childcare
- Management
- Working with children
12d
Billing Specialist
BSI —Milton Keynes
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Annual leave
- Flexible schedule
Safeguarding Practitioner
Buckinghamshire Healthcare NHS Trust —Aylesbury
- £39,959 - £48,117 a year
- Part-time
- Analysis skills
- Travel
- Annual leave
4d
Technical Sales Specialist (UK/EU)
Broadley-James Limited —Bedford
- £50,000 - £75,000 a year
- Full-time
- Sales
- Microsoft Office
- Bachelor's degree
Quick apply
Redevelopment Team Administrator, Redevelopment
Watford General Hospital —Watford
- £33,677 - £40,996 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
2d
People Operations Manager - UK & Ireland
BSI —Milton Keynes
- Full-time
- Hybrid work
- Management
- Analysis skills
- Continuous improvement
- Annual leave
- Bereavement leave
Land Based Activities - Specialist Production Instructor (SPI) - Commercial Horticulture - HMP Aylesbury
Ministry of Justice —Aylesbury
- £30,001 - £40,000 a year
- Full-time
- Hybrid work
- Basic maths
- English
- Presentation skills
- Annual leave
6d

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Customer Support Specialist (Application Support)

Symology Ltd
Dunstable

Quick apply

Job details

Permanent | Full-time
£28,000 - £35,000 a year
12 days ago

Benefits

Free parking
Profit sharing
Health & wellbeing programme
Cycle to work scheme
Flexitime
Company pension
Work from home
Company events
Employee stock ownership plan
Enhanced paternity leave
Sick pay
On-site parking

Qualifications

Jira
Software troubleshooting
Customer service
Technical support
Zendesk
ServiceNow
Customer support
Application support
SaaS
AI
Communication skills
Active Directory

Full job description

Reporting to: Helpdesk Manager

Hours: 37.5 hours per week

Job Type: Full-time, Permanent

Work authorisation: United Kingdom (Required)

Work Location: Hybrid remote in Dunstable, England, one day per week (Wednesday)

About the role

We are looking for a customer-focused support specialist to join our Customer Services team. This role would suit someone who enjoys helping customers, can manage support cases from start to finish, and has experience supporting software, SaaS, cloud-hosted, or specialist business applications.

You do not need to be a software engineer, but you should be confident asking the right questions, gathering relevant information, explaining issues clearly, and working with internal stakeholders when further investigation is needed.

Over time, you will build strong knowledge of Symology products and use that knowledge to support customers, colleagues, and product improvement.

What you will be doing

Provide responsive, high-quality support to customers using Symology products.
Take ownership of customer support cases from initial contact through to resolution, keeping customers updated throughout.
Troubleshoot application issues by asking clear questions, gathering relevant details, such as screenshots, error messages, browser details, or logs, and identifying appropriate next steps.
Record and manage customer interactions in Salesforce.
Escalate issues internally where needed, working with Development and other teams to support investigation and resolution.
Identify recurring issues, common themes, and opportunities to improve support processes and customer self-service.
Contribute to product documentation, knowledge articles, testing activities, and internal support guidance.

What we are looking for

Experience supporting software, SaaS, cloud-hosted, or specialist business applications in a customer-facing support environment.
Experience in customer support, technical support, service desk, SaaS support, application support, or a similar role.
Strong customer communication skills, with the ability to explain technical or product-related information clearly.
Good practical troubleshooting skills, including the ability to ask clear questions, gather relevant details, and identify appropriate next steps.
Experience using CRM, ticketing, or case management systems such as Salesforce, Zendesk, Freshdesk, ServiceNow, Jira, or similar.
Awareness of support processes such as incident handling, escalation, and SLAs.
Ability to manage a varied workload, prioritise effectively, and follow cases through to resolution.
A positive, team-focused approach and willingness to learn product detail quickly.

Helpful but not essential

Familiarity with troubleshooting login, access, or authentication-related issues, such as SSO, MFA, OAuth, or Active Directory-related problems.
Awareness of ISO 27001, data protection, ITIL-based processes, or structured support environments.
An understanding of how software issues, fixes, testing, and releases fit together.
Experience using AI or automation tools to improve support processes or customer self-service.

The Company

Symology is a well-established computer software and services company, specialising in the development and supply of Street Works and Highways Asset Management systems to local government and utility services sectors. The Company has an unrivalled reputation for delivery of quality products and services, and a history of approaching forty years of ethical business practices and consistent profitability.

In 2014, the company became employee owned. The controlling majority shareholder of Symology is a trust in which all employees have an equal share. This means that every employee of the company becomes a co-owner of the company with certain ownership benefits and responsibilities.

The future offers very exciting opportunities, with an ever-changing national environment creating new demands for the software and services. The Company is currently launching a brand-new web-based product that has been developed over recent years and will provide unrivalled facilities in the marketplace.

Job Types: Full-time, Permanent

Pay: £28,000.00-£35,000.00 per year

Benefits:

Company events
Company pension
Cycle to work scheme
Employee stock ownership plan
Enhanced paternity leave
Flexitime
Free parking
Health & wellbeing programme
On-site parking
Profit sharing
Sick pay
Work from home

Ability to commute/relocate:

Dunstable, Bedfordshire: reliably commute or plan to relocate before starting work (preferred)

Experience:

Customer Service: 3 years (preferred)

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in Dunstable

Quick apply

Refine Your Search

protection specialist jobs in barton le clay, bdf

Customer Support Specialist (Application Support)

LBC05042 Family Support Worker - Family Help South Pod 2

HR Advisor

Family Support Worker

Support To Live Well Team Leader

Triage & Helpline Officer

Archives Officer (Logistics)

Workday Support Apprentice

Microsoft 365 Specialist

Security Manager

SEN Teacher (English or Maths)

EMEA Benefits Specialist

Post 16 Further Education SEND Manager

Specialist Clinician - Neurodiversity

Billing Specialist

Safeguarding Practitioner

Technical Sales Specialist (UK/EU)

Redevelopment Team Administrator, Redevelopment

People Operations Manager - UK & Ireland

Land Based Activities - Specialist Production Instructor (SPI) - Commercial Horticulture - HMP Aylesbury

I want to receive the latest job alerts for protection specialist in barton le clay, bdf

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