Head of customer service Work, Jobs in Barton Under Needwood, Sts (with Salaries)

Business Analyst
HealthNet Homecare —Swadlincote
- £38,625 a year
- Full-time
- Computer literacy
- Microsoft Office
- Bachelor's degree
- Annual leave
- Employee assistance programme
7d
Head Of Sales
First Fence —Swadlincote
- Monday to Friday
- CRM software
- Management
- Sales
- Annual leave
- Employee discount
Quick apply
Head of Security Operations
OSB Group —Wolverhampton
- £120,000 - £135,000 a year
- Full-time
- Hybrid work
- Management
- Annual leave
Head of Marketing Operations
Agent Rainmaker —Wolverhampton
- £50,000 - £60,000 a year
- Full-time
- Management
- Project management
- Team management
- Free parking
Quick apply
10d
Manager of Dedicated Implementations - EMEA
Ashby —Birmingham
- £110,000 - £165,000 a year
- Full-time
- Remote
- Project management
- Travel
- Leadership
- Annual leave
Talent Coordinator - 12m FTC
CEVALogistics —Ashby-De-La-Zouch
- Up to £32,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Outlook
- Microsoft Office
- Annual leave
- Employee discount
International Customer Service Manager
DPD Group UK —Oldbury
- £70,500 a year
- Full-time
- Hybrid work
- Customer service
- Leadership
- Communication skills
- Free parking
Quick apply
12d
1st/2nd Line IT Support Analyst
HealthNet Homecare —Swadlincote
- £28,000 a year
- Full-time
- Azure
- Microsoft Office
- Analysis skills
- Employee discount
- Referral programme
11d
Head of Performance
Network Rail —Birmingham
- £71,163 - £86,801 a year
- Full-time
- Hybrid work
- Analysis skills
- Leadership
- Free parking
- Annual leave
1d
Head of Business Management
Department for Transport —Birmingham
- £44,241 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Communication skills
- Annual leave
- Employee assistance programme
Prescription Management Administrator
HealthNet Homecare —Swadlincote
- £27,768 a year
- Full-time
- Microsoft Office
- Employee discount
- Referral programme
9d
Sales Consultant
Pentagon Motor Group —Burton-On-Trent
- Sales
- Customer service
- Microsoft Office
- Employee assistance programme
- Employee discount
Quick apply
Head of HSEQ
CEVALogistics —Ashby-De-La-Zouch
- Full-time
- Leadership
- Annual leave
- Employee discount
Property Management Administrator
Ground Solutions UK Ltd —Swadlincote
- £24,862.50 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply
1d
Service Colleague (Express)
ASDA —Burton-On-Trent
- £13.10 - £15.64 an hour
- Part-time
- Employee assistance programme
- Employee discount
3d
Director Volunteer Estate
The Council of Reserve Forces' and Cadets' Association —Birmingham
- £72,840 a year
- Full-time
- Management
- Travel
- Contracts
Quick apply
12d
Credit Portfolio Manager
OSB Group —Wolverhampton
- £60,000 - £70,000 a year
- Full-time
- Analysis skills
- Travel
- Communication skills
- Annual leave
Senior Logistics Planning Manager
Rolls-Royce SMR —Derby
- £71,000.00 - £93,187.50 a year
- Full-time
- Hybrid work
- Engineering
- Analysis skills
- No degree
- Annual leave
4d
Head of Information Management
Assystem —Derby
- Engineering
Credit Control Manager
Fisher German —Ashby-De-La-Zouch
- Part-time
- Hybrid work
- Analysis skills
- Leadership
- Negotiation
- Employee assistance programme

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head of customer service jobs near barton under needwood, sts

Business Analyst

HealthNet Homecare -
Swadlincote

Apply Now

Job details

Full-time
£38,625 a year
7 days ago

Benefits

Annual leave
Company pension
Employee assistance programme
Employee discount
Referral programme

Qualifications

Computer literacy
Microsoft Office
Bachelor's degree
Organisational skills
IT
Communication skills
A Level
Time management

Full job description

HealthNet Homecare is a leading provider of homecare services, supporting patients to receive treatment and care in the comfort of their own homes. From medication deliveries to specialist clinical nursing support, including injection training and the administration of IV and infusion therapies, we are dedicated to making healthcare more accessible and convenient for those who need it most.

Supporting over 240,000 patients across a wide range of therapy areas, our experienced and compassionate teams work with individuals living with both rare and more common conditions. Our mission is to make patients' lives easier by removing the stress of managing treatment and providing reassurance that they are receiving safe, high-quality care every step of the way.

Main Responsibilities

Requirement Gathering: Collaborate with stakeholders to gather and document business requirements.
Process Analysis: Analyse current business processes and workflows to identify inefficiencies and areas for improvement.
Solution Design: Develop and propose solutions to address business needs and improve processes.
Documentation: Create detailed documentation, including business requirements, process maps, and functional specifications.
Stakeholder Communication: Communicate effectively with stakeholders to ensure alignment and understanding of project goals and requirements.
Project Support: Support multiple projects and change requests simultaneously, ensuring deadlines are met with strong time management skills.
Testing and Validation: Participate in testing activities to ensure solutions meet business requirements and are implemented correctly.
Training and Support: Provide training and support to end-users to ensure successful adoption of new processes and systems.
Continuous Improvement: Identify opportunities for continuous improvement and contribute to the development of best practices.
Primary Liaison: Act as the main point of contact within IT and the business for project and change request scoping.
Travel: Travel between our sites in Featherstone and Swadlincote as needed.
Compliance: Read and comply with all communications from head office and others to ensure necessary actions are undertaken for the pharmacy and customers.
Ad Hoc Tasks: Carry out any reasonable requests given by appropriate persons.
Strategic Alignment: Ensure daily activities align with the Company strategy and strategic objectives.
Quality Assurance: Maintain high standards of work and adhere to HealthNet’s procedures and policies.
Professional Development: Engage in personal professional development and attend mandatory training.
Representation: Present the Company positively at all times with internal and external clients, customers, and staff.
Flexibility: Work flexibly and efficiently to meet internal and external customer needs while maintaining the highest professional standards.
Confidentiality: Maintain confidentiality and security at all times.
Regulatory Compliance: Understand, identify, receive, and report all adverse events, product quality complaints, and other reportable patient safety events in compliance with pharmacovigilance regulatory and contractual requirements (training provided).

What experience and skills are we looking for?

Desirable: Previous experience within a BA role. Experience working with finance teams and requirements.
Essential: Strong written and verbal communication skills, analytical thinking, and problem-solving skills. Experience using IT systems and digital tools.

Qualifications

Qualifications: A-Level or equivalent (preferred).

Personal Skills & Qualities:

Ability to interact and communicate effectively with a wide range of people both verbally and in writing.
Excellent organisational skills.
Ability to construct professional written communications.
Working to deadlines on multiple tasks simultaneously.
High level of accuracy and attention to detail.
Computer literacy, including experience using MS Office and other software for reporting and requirement gathering.

Key Compentencies:

Ability to interact and communicate effectively with a wide range of people both verbally and in writing.
Excellent organisational skills.
Ability to construct professional written communications.
Working to deadlines on multiple tasks simultaneously.
Complying with patient confidentiality and data protection protocols.
High level of accuracy and attention to detail.
Computer literacy, including experience using MS Office and other software for reporting and requirement gathering.

What we offer

Competitive salary structure
25 days’ annual leave plus bank holidays
Pension scheme
Ongoing training and development
Employee Assistance Programme, including 24/7 access to remote GP appointments
Refer a Friend scheme
Eyecare vouchers
Perks and benefits via Perkbox
Long service awards

Due to the volume of applications we receive, we may not be able to respond to all applicants individually. If you are selected for interview, we will be in touch

Apply Now

Refine Your Search

head of customer service jobs in barton under needwood, sts

Business Analyst

Head Of Sales

Head of Security Operations

Head of Marketing Operations

Manager of Dedicated Implementations - EMEA

Talent Coordinator - 12m FTC

International Customer Service Manager

1st/2nd Line IT Support Analyst

Head of Performance

Head of Business Management

Prescription Management Administrator

Sales Consultant

Head of HSEQ

Property Management Administrator

Service Colleague (Express)

Director Volunteer Estate

Credit Portfolio Manager

Senior Logistics Planning Manager

Head of Information Management

Credit Control Manager

I want to receive the latest job alerts for head of customer service in barton under needwood, sts

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