Director Work, Jobs in Barway, Cam (with Salaries)

General Manager and Head of Customer Experience
The Jockey Club —Newmarket
- Full-time
- Budgeting
- Leadership
- Annual leave
5d
Impact and Partnerships Director
Cambridge Hughes Hall —Cambridge
- £70,929 - £82,194 a year
- Full-time
Deputy Director of Operations
US Visiting Forces Local National Direct Hire —Alconbury
- £44,967 - £63,609 a year
- Full-time
- Civil engineering
- Travel
- Mentoring
- Free parking
- Annual leave
Quick apply
4d
Associate Director of Operations
Norfolk & Suffolk Foundation Trust —Bury St. Edmunds
- £79,504 - £91,609 a year
- Full-time
- Master's degree
- Budgeting
- Leadership
10h
Clinical Directors Assistant
The Partnership in Care Ltd —Bury St. Edmunds
- Full-time
- Microsoft Outlook
- Writing skills
- Research
- Free parking
- Employee discount
Quick apply
6d
Senior Director/Director EMEA HR Business Partner/Leader - Qualcomm, UK or Germany
Qualcomm —Cambridge
- Doctoral degree
- Master's degree
- Bachelor's degree
Head of Care
CareTech Group —Newmarket
- Up to £70,000 a year
- Full-time
- Team management
- In-person
7d
Head of System Child Health
Central East Integrated Care Board —Ely
- £79,504 - £91,609 a year
- Full-time
7d
Head of Manufacturing UK
Aliaxis UK Limited (United Kingdom) —Huntingdon
- Full-time
- Management
- Engineering
- Continuous improvement
- Employee assistance programme
- Employee discount
8d
Director, Project Management (Software)
Arm —Cambridge
- £144,600 - £195,600 a year
- Hybrid work
- Relocation assistance
11d
Non-executive Director (voluntary)
Off the Page Ltd —Dry Drayton
- £100 a year
- Temporary
- Hybrid work
- Budgeting
- Leadership
- Communication skills
Quick apply
7d
(Senior) Global Medical Director, Established Brands
Mundipharma —Cambridge
- Full-time
- Doctoral degree
- Budgeting
- Leadership
Operations Director
Agfa —Cambridge
- Continuous improvement
- Team management
- Quality control
Head of Operations
Uttlesford Citizens Advice —Saffron Walden
- £38,000 - £40,000 a year
- Part-time
- Hybrid work
- Serving
- Management
- Supervising experience
- Health & wellbeing programme
- Annual leave
Quick apply
11d
Associate Director- Immunoassay
Resolian —Fordham
- Full-time
- Business development
- Team management
Assistant Director - Infrastructure
Cambridge Growth Company —Cambridge
- £85,862 - £100,140 a year
- Full-time
- Hybrid work
- Presentation skills
- Continuous improvement
- Construction experience
- Annual leave
- Employee assistance programme
4h
Senior Director, Biostatistics
Bicycle Therapeutics —Cambridge
- Full-time
- Hybrid work
- Mentoring
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
Head of Service Waste and Street Scene
West Suffolk Council —West Suffolk
- £79,518 - £86,227 a year
- Temporary
6d
Deputy Head of Postgraduate Admissions
University of Cambridge —Cambridge
- £42,254 - £56,535 a year
- Hybrid work
- University
- Team management
- Annual leave
- Employee discount
5d
Global Head of Marketing
Treatt —Bury St. Edmunds
- Full-time
- Hybrid work
- Marketing
- No degree
- Leadership

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director jobs near barway, cam

General Manager and Head of Customer Experience

The Jockey Club -
Newmarket

Apply Now

Job details

Full-time
5 days ago

Benefits

Cycle to work scheme
Annual leave
Company pension

Qualifications

Stakeholder collaboration
Stakeholder liaison
Partnership building
Customer loyalty building
Relationship management
Budgeting
Multidisciplinary collaboration
Leadership
Team motivation leadership

Full job description

Job Advert

Job title: General Manager and Head of Customer Experience

Based at: Newmarket Racecourse

Contract type: Permanent

Hours: 37.5 hours per week

About the role

We have a fantastic opportunity for a General Manager & Head of Customer Experience to lead the customer and participant experience strategy across the Newmarket & Lambourn hub, while providing overall leadership of Newmarket Racecourses. The role will ensure every interaction reflects exceptional standards of service, hospitality and venue presentation, creating memorable experiences for customers, participants, colleagues and stakeholders.

About The Jockey Club

The Jockey Club stages thrilling sporting occasions and live events nationwide including The Grand National, The Cheltenham Festival & The Derby. Owning & operating 15 courses, millions of people every year enjoy the special experiences we offer through racing, music, food and entertainment on racedays and beyond.

As the largest commercial group in British racing, we are guided by our mission to act for the long term good of the sport. Every penny we make goes back into racing to promote excellence within Britain’s second biggest spectator sport. Our people are what makes this possible

At The Jockey Club people are at the heart of what we do and drive our success. We are inclusive and actively seek to attract people with unique backgrounds and perspectives. Diverse, collaborative teams are pivotal to our success and support the potential and growth of all our people.

The General Manager & Head of Customer Experience will

Providing overall leadership of Newmarket Racecourses while championing an exceptional customer and participant experience across the Newmarket & Lambourn hub.
Leading, motivating and developing high-performing teams across Customer Relationship Development, Community Engagement, and Owners & Trainers services.
Driving a culture of excellence, accountability and continuous improvement, ensuring every touchpoint reflects the highest standards of service, hospitality and venue presentation.
Developing and delivering customer experience and community engagement strategies that strengthen loyalty, reputation and stakeholder relationships.
Shaping and implementing the strategic vision for Newmarket Racecourses, aligned to The Jockey Club's wider objectives and long-term ambitions.
Working collaboratively across racing, commercial and enabling functions to deliver a compelling fixture list, race programme and visitor experience.
Taking ownership of racecourse budgets, commercial performance and strategic investment plans, identifying opportunities for growth, efficiency and innovation.
Building strong relationships with industry participants, local communities, racing authorities, committee members and key stakeholders, acting as an ambassador for Newmarket Racecourses.
Ensuring all raceday and non-raceday experiences are delivered safely, efficiently and to exceptional standards, creating lasting memories for customers, participants and stakeholders alike.

About you

A proven senior leader with experience in customer experience, hospitality, leisure, sport, events or other customer-focused environments.
Experienced in leading high-performing teams and creating a culture of excellence, accountability and exceptional service.
Passionate about delivering outstanding customer and participant experiences that create lasting memories.
A strategic thinker with the ability to turn insight, feedback and data into meaningful improvements and commercial results.
Skilled at leading across complex, fast-paced operations, balancing long-term priorities with day-to-day delivery.
An exceptional relationship builder, able to influence and collaborate with colleagues, industry partners, members, sponsors, customers and stakeholders.
Commercially astute, with experience managing budgets, resources and investment to maximise performance and value.
Innovative, resilient and solutions-focused, continually seeking ways to enhance the customer journey and venue experience.
An authentic, values-led leader who inspires others, champions inclusivity and acts as a credible ambassador for The Jockey Club.

What we offer in return

All colleagues can go along to any of our race day or music events free of charge – along with 3 friends or family with our TeamPass Ticket scheme.
An award-winning pension scheme provider with a generous employer contribution
A healthcare cash back plan enabling you to claim money back on health & wellbeing services.
25 days annual leave
Access to a suite of Learning & Development training resources from renowned providers
A whole host of other benefits including free eyecare vouchers, a ride to work cycle scheme & discounts across varying retailers & services.

If you think you have everything we’re looking for and more, then we’d love to hear from you. Don’t hang around, our closing date for this vacancy is 11th August but we reserve the right to bring this forward if we have many applications.

This role may be subject to a criminal record check, standard or enhanced DBS check or BHA Suitability Check. By applying you confirm that you are happy for these checks to be carried out.

Apply Now

Refine Your Search

director jobs in barway, cam

General Manager and Head of Customer Experience

Impact and Partnerships Director

Deputy Director of Operations

Associate Director of Operations

Clinical Directors Assistant

Senior Director/Director EMEA HR Business Partner/Leader - Qualcomm, UK or Germany

Head of Care

Head of System Child Health

Head of Manufacturing UK

Director, Project Management (Software)

Non-executive Director (voluntary)

(Senior) Global Medical Director, Established Brands

Operations Director

Head of Operations

Associate Director- Immunoassay

Assistant Director - Infrastructure

Senior Director, Biostatistics

Head of Service Waste and Street Scene

Deputy Head of Postgraduate Admissions

Global Head of Marketing

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