Customer support & client services occupations Work, Jobs in Baschurch, Shr (with Salaries)

Customer Experience Executive
Commercial Services Group —Shrewsbury
- £25,948 a year
- Full-time
- Customer service
- ERP systems
- Organisational skills
- Annual leave
Quick apply
4d
Customer Service / Call Centre Team Leader
Barbon Group Ltd. —Chester
- Management
- Supervising experience
- In-person
Quick apply
Customer Service Representative
Reconomy Connect —Telford
- Overtime
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
- Referral programme
Customer Service Supervisor
Breedon Group plc —Wrexham
- Full-time
- Customer service
- Driving
- Negotiation
- Employee assistance programme
- Employee discount
Quick apply
8d
European Customer Service Representative
Syensqo —Wrexham
- £32,000 - £39,000 a year
- Spanish
- ERP systems
- English
- Language training provided
- Life insurance
Quick apply
Customer Service Advisor M/F/D
Hager Group —Telford
- Sales
- Communication skills
2d
Customer Service Executive
Barbon Group Ltd. —Chester
- Hospitality
- Customer service
Quick apply
Customer Success Manager (CSM)
Delta Capita —Wrexham
- Full-time
- Hybrid work
- Financial services
Quick apply
Customer Service Coordinator - Business & Industry
Reconomy Connect —Telford
- Full-time
- Hybrid work
- Microsoft Word
- Hospitality
- Microsoft Excel
- Employee assistance programme
- Referral programme
Senior Complaint Officer
Shropshire Council —Shrewsbury
- £39,862 - £44,075 a year
- Customer service
- IT
Customer Service Administrator
Culina Logistics —Market Drayton
- £26,035.50 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
Quick apply
Customer Success Specialist
DeterTech —Telford
- £27,000 - £30,000 a year
- Temporary
- Sales
- Customer service
1d
Head of Customer and Business Intelligence
The Wrekin Housing Group Limited —Telford
- £74,358 a year
- IT
10d
Head of Customer and Business Intelligence
Housing Plus Group —Telford
- £74,358 a year
- Full-time
- IT
10d
Sales & Service Coordinator - Social Housing
Reconomy Connect —Telford
- Full-time
- Microsoft Office
- Employee assistance programme
- Referral programme
Service Delivery Agent
TTC Group —Telford
- £24,781 a year
- Full-time
Quick apply
Customer Success Specialist - Telford (6 month FTC)
DeterTech —Telford
- £27,000 - £30,000 a year
- Sales
- Customer service
Quick apply
1d
Account Coordinator C&I
Reconomy Connect —Telford
- Overtime
- Hybrid work
- Microsoft Office
- Employee assistance programme
- Referral programme
Driver Planning Administrator
TTC Group —Telford
- £25,942 a year
- Full-time
5d
Technical Account Manager
PDM Produce (UK) Limited —Newport
- £48,000 - £50,000 a year
- Full-time
- Microsoft Powerpoint
- Salesforce
- In-person
- Gym membership
Quick apply

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customer support & client services occupations jobs near baschurch, shr

Customer Experience Executive

Commercial Services Group -
Shrewsbury

Quick apply

Job details

Permanent | Full-time
£25,948 a year
4 days ago

Benefits

Annual leave
Company pension

Qualifications

Customer service
ERP systems
Organisational skills
Time management

Full job description

Location: Shrewsbury, Shropshire
Salary/package: £25,948 per annum
Contract type: Permanent
Hours: Full time, 37 hours per week

Commercial Services Group (CSG) are looking for a motivated and personable Customer Experience Executive to join their Global Education Supplies (GES) division and play a key role in delivering high-quality customer service from first contact to resolution. The role offers variety, responsibility and the chance to make a real impact on customer satisfaction and loyalty.

Who we are

Global Education Supplies (GES) is part of the Children & Education portfolio at Commercial Services Group (CSG), comprising seven complementary brands that serve the global education sector. These include KCS Education, CES, Landscapes for Learning, Maudesport, Gresswell, Timstar and Technology Supplies. With a customer base spanning more than 90 countries, GES is entering a transformational phase focused on international growth, new product development, marketing investment and operational excellence.

Why this role matters

The successful candidate will be responsible for ensuring queries, orders and issues are handled accurately and efficiently. The role acts as a central point of contact between customers, suppliers and internal teams to keep service running smoothly. By owning each case and maintaining accurate records, the position ensures reliable delivery, customer satisfaction and operational continuity.

What you’ll be doing

Handle incoming and outgoing customer calls, providing timely order and delivery updates and one-touch resolution.
Resolve customer queries, discrepancies and complaints by investigating issues and liaising with suppliers and internal teams.
Manage multiple customer email inboxes to ensure all requests are answered accurately and within agreed service levels.
Process customer orders efficiently and accurately to support smooth fulfilment.
Maintain up-to-date and accurate customer records within the CRM system.
Build strong customer relationships to encourage repeat business and long-term retention.
Coordinate with internal departments such as Sales, Finance, Operations and Procurement to resolve issues and meet customer needs.
Ensure high levels of accessibility and responsiveness across phone, email and other contact channels.

What we’re looking for

Minimum of 2 years’ experience within a customer service office-based role.
Clear and professional communication, both verbally and in writing with customers and internal stakeholders.
Confidence in handling telephone-based customer contact including call handling or telesales activity.
Proficient use of ERP’s particularly Epicor is highly desirable.
Excellent organisational and time management skills.

What you’ll get in return

Salary of £25,948 per annum.
25 days annual leave, rising to 27 after four years.
Birthday Day Off.
One concessionary day during the Christmas period.
Pension scheme with 4% employer contribution.
Life assurance cover.
Access to Learning & Development opportunities via our CSG Academy.

Why CSG?

Commercial Services Group (CSG) is the UK’s largest local authority-owned trading company (LATCO), generating over £800 million in revenue and supporting 16,000 education and public sector customers worldwide. With more than 1,800 employees across the UK, France, Dubai and Bangkok, we are working towards becoming the global leader in education and public sector solutions.

We are expanding rapidly, with annual growth of around 25 percent, supported by a blend of organic development, acquisitions and strategic partnerships. Our 33 trading businesses deliver a wide range of services including education management, IT, HR, legal, energy, procurement and supplies.

CSG is wholly owned by local authorities, and a significant proportion of our profits is reinvested into frontline public services. Over £77 million has already been returned, reflecting our commitment to combining commercial performance with meaningful social impact.

Inclusion & Accessibility

We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We encourage applications from suitably qualified people of all backgrounds.

As a member of Inclusive Employers and a Working Families Employer, we are actively building an environment that supports inclusion, flexibility and belonging for all colleagues.

Quick apply

Refine Your Search

customer support & client services occupations jobs in baschurch, shr

Customer Experience Executive

Customer Service / Call Centre Team Leader

Customer Service Representative

Customer Service Supervisor

European Customer Service Representative

Customer Service Advisor M/F/D

Customer Service Executive

Customer Success Manager (CSM)

Customer Service Coordinator - Business & Industry

Senior Complaint Officer

Customer Service Administrator

Customer Success Specialist

Head of Customer and Business Intelligence

Head of Customer and Business Intelligence

Sales & Service Coordinator - Social Housing

Service Delivery Agent

Customer Success Specialist - Telford (6 month FTC)

Account Coordinator C&I

Driver Planning Administrator

Technical Account Manager

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