Business officer Work, Jobs in Basildon, Ess (with Salaries)

Senior Complaints Officer
Arbuthnot Latham —London
- Financial services
- Communication skills
Business Support Officer (Administrator)
Nellsar Careers —Canvey Island
- From £14 an hour
- Full-time
- Microsoft Office
- Administrative experience
- Communication skills
- Paid training
- Annual leave
Quick apply
9d
Business Support Officer
FUSIONNFOODS LTD —Ilford
- £41,700 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Hospitality
Quick apply
Compliance Officer / Supplier Liaison Executive
SwiftSwitch —London
- £35,000 - £40,000 a year
- Monday to Friday
- Sales
Quick apply
Investigations & Collections Officer
Dukes Bailiffs Limited —London
- From £28,900 a year
- Full-time
- Customer service
- No experience needed
- Driving
- Health & wellbeing programme
- Flexitime
Quick apply
11d
Project Manager
Braintree District Council —Braintree
- £48,945 - £53,082 a year
- Full-time
- Hybrid work
- Microsoft Office
- Project management
- Organisational skills
- Employee discount
11d
Business Analyst, Officer
State Street —London
- Full-time
- Microsoft Excel
- SQL
- Analysis skills
7d
Business Support Officer
Hackney Borough Council —Hackney
- £34,359 - £35,892 a year
- Full-time
- Administrative experience
- Organisational skills
- IT
7d
Crown Court Clerk
HM Courts and Tribunals Service —Basildon
- £29,303 - £31,061 a year
- Full-time
- Presentation skills
- Travel
- Organisational skills
- Annual leave
7h
Business Support Officer
London Borough of Bromley —London Borough of Bromley
- £34,508.48 - £54,701.00 a year
- School
- Employee discount
- Sick pay
13d
Business Operations Officer
Sanderson —London
- Full-time
- Organisational skills
- Communication skills
Quick apply
Data Economy Analyst
Department for Science, Innovation & Technology —London
- £44,620 - £52,090 a year
- Part-time
- Hybrid work
- Doctoral degree
- Data analysis skills
- Master's degree
- Annual leave
- Employee discount
11d
Safety & Compliance Officer
JMC Aviation —Stansted Airport
- £350 a day
- Monday to Friday
- Computer literacy
- Maintenance
- English
Customer Success Account Manager - Enterprise customers
Microsoft —London
- £79,700 - £133,900 a year
- Full-time
- Azure
- Bachelor's degree
- Travel
1d
Strategy Support Officer
Greater London Authority —London
- £52,305 a year
- Hybrid work
- Organisational skills
- Communication skills
- Annual leave
Business and Operations Officer
The Royal Society for Blind Children —Orpington
- £25,000 a year
- Full-time
- Microsoft Office
- Administrative experience
- Organisational skills
- Employee discount
- Sick pay
Quick apply
Compliance Assistant FTC
Charles Russell Speechlys —London
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Administrative experience
2d
R2R103890 - 105210 - Democratic Services Officer
South End City Council —Southend-on-Sea
- £33,143 - £38,220 a year
- Hybrid work
- IT
- Communication skills
- School
- Annual leave
10d
Portfolio Management Officer
Tower Hamlets —London
- £50,175 - £53,319 a year
- Hybrid work
- Microsoft Powerpoint
- Project management
- Leadership
- Annual leave
- Life insurance
5d
Head of Security (CISO)
ClearCourse —London
- Full-time
- Hybrid work
- Leadership
- Employee discount
Quick apply

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Senior Complaints Officer

Arbuthnot Latham -
London

Apply Now

Job details

Benefits

Cycle to work scheme
Company pension
Private medical insurance

Qualifications

Financial services
Communication skills

Full job description

Job Description

Arbuthnot Latham has been associated with banking since 1833. We combine private and commercial banking, wealth planning and investment management. We believe in traditional relationship and service-led banking powered by modern technology.

Job Purpose

The Senior Complaints Officer will work as part of the centralised complaints team supporting the Complaints Manager and Officer to generate responses to a wide range of topics in an accurate and timely manner in adherence with policy, procedure and regulation.
To place the interests of clients at the centre of all activities, act in a way that is consistent with achieving good outcomes for clients.
To comply with the FCA and PRA's Conduct Rules.

Job Description

Key Responsibilities:

Support the Complaints Team to plan and prioritise allocated workloads against agreed service standards.
Take ownership for Investigating and resolving complaints professionally from receipt to final response, ensuring regulatory obligations, and internal SLAs are met and root cause is recorded.
Competent in handling complaint calls and resolving challenging client communications and queries to effective resolution.
Oversea the management and responses to queries and support requests in the complaints mailbox.
Engage with relevant stakeholders across the Bank to identify and mitigate processes that require remedial action.
Support the Complaints Manager to sustain a customer focused environment, delivering first class customer service encompassing the Consumer Duty principle.
Responsible for the collation of complaint data for routine reporting to the regulator.
Provide technical knowledge as a subject matter expert (SME) and represent the Complaints Team where required in projects, testing of new systems and changes.
Ensure compliance with relevant internal procedures, policies and frameworks.

Risk:

Responsible for managing risks inherent to the role by diligently observing internal policies and procedures.

Key Interfaces:

Key stakeholders from frontline, client support teams and Training & Competence team, including MD and Directors of Commercial and Private Banking and Investment Management.
Information Privacy Manager and DPO.
The Compliance team, including the Chief Compliance Officer.
Incident Management Team.
Financial Ombudsman Service.
Information Commissioner’s Office.

Person Specification

Knowledge/Experience/Skills:

Experience and knowledge of working within Financial Services is essential.
A comprehensive understanding of the Financial Conduct Authority (FCA) Dispute Resolution Rulebook (DISP), UK General Data Protection Regulation and FCA expectations in relation to Consumer Duty including vulnerable clients.
Demonstrate highly effective communication skills with key stakeholders and clients both verbally and in writing.
Track record of providing excellent customer service and resolving client complaints.
Able to interpret and respond clearly and effectively to requests over the telephone or in writing
Advanced written skills with good accuracy and attention to detail.
Ability to multitask, have good organisation skills and work well under pressure Maintains a good knowledge of the relevant regulations, processes, products, and services relevant to the Bank, as well as internal policies relevant to client service.

Qualifications:

Relevant subject matter or equivalent business qualification would be beneficial.

Competencies:

Client Focus
Working Proactively
Problem Solving and Judgement
Communication & confidence
Team Working

About Us

Life, Work and Benefits

At Arbuthnot Latham, we seek proactive individuals who embrace high standards and bring the energy needed to drive success. In return, you can thrive in a dynamic environment that values your innovative ideas and provides the stability and support for your personal and professional growth. Our human-scale ethos means that everyone is recognised as an individual, not just a number, creating a workplace where you truly belong and thrive.

As a service led, relationship driven bank, in-person collaboration and wellbeing are important to us and drives our inclusive culture. With this in mind we offer one day a week working from home.

Benefits

Competitive holiday allowance with the ability to buy / sell / rollover up to five days per year
Pension via market leading provider
Private Healthcare cover
4x Life Assurance
Discretionary Bonus
Access to a suite of flexible benefits including Cycle to Work Scheme, Gym Scheme, Health Assessment, Season Ticket / Travel loans and Dental insurance as well as other discounts / vouchers

Data Privacy and Reasonable adjustments

We take keeping your data security seriously. For more detail on how we may keep your data please refer to our Privacy Notice

https://careers.arbuthnotlatham.co.uk/files/RecruitmentPrivacyNotice.pdf

Reasonable adjustments: Please let us know of any adjustments or arrangements that you may need to help you apply to this role or that will help you during the recruitment process. If you wish to discuss any particular requirements or concerns you have because of a disability or medical condition please contact us at [email protected]. Information you provide about any disability or medical condition will remain confidential unless it is necessary to disclose it to other members of staff or outside agencies to ensure the health and safety of yourself and others, or to implement the adjustments you require. In these circumstances we will first discuss with you how and to whom the information may be disclosed.

Apply Now

Refine Your Search

business officer jobs in basildon, ess

Senior Complaints Officer

Business Support Officer (Administrator)

Business Support Officer

Compliance Officer / Supplier Liaison Executive

Investigations & Collections Officer

Project Manager

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Business Support Officer

Crown Court Clerk

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Business Operations Officer

Data Economy Analyst

Safety & Compliance Officer

Customer Success Account Manager - Enterprise customers

Strategy Support Officer

Business and Operations Officer

Compliance Assistant FTC

R2R103890 - 105210 - Democratic Services Officer

Portfolio Management Officer

Head of Security (CISO)

I want to receive the latest job alerts for business officer in basildon, ess

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