Customer experience specialist Work, Jobs in Basildon, Ess (with Salaries)

Customer Experience Specialist (Automotive)
Percepta —Basildon
- £27,275 a year
- Full-time
- Customer service
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply
14d
Customer Experience Specialist, SMB
NAVEX —London
- £45,000 a year
- Full-time
- Hybrid work
- Communication skills
12d
Contact and Advice Centre Advisor
Chartered Trading Standards Institute —Basildon
- From £28,665 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Travel
- Free parking
- Health & wellbeing programme
Quick apply
3d
Customer Experience Specialist (Part-Time)
Eastlight Community Homes —Braintree
- £38,333 a year
- Part-time
- Annual leave
7d
Sales - Sales Advisor - UK
New Look —Basildon
- Part-time
- Microsoft Word
Specialist: Full-Time, Part-Time, and Part-Time Temporary
Apple —London
- Temporary
- Customer service
Telephone Fundraiser - Full Time Contract (Remote)
RETURN FUNDRAISING LIMITED —London
- £13.45 - £14.50 an hour
- No weekends
- Remote
- Microsoft Word
- Microsoft Excel
- Sales
Quick apply
4d
Subscription Telephone Sales Executive
Newsquest Media Group —Basildon
- £16,000 - £18,000 a year
- Part-time
- Communication skills
- Employee discount
Quick apply
Part Time Brand Specialist, John Lewis Chelmsford
Tommy Hilfiger —Chelmsford
- Part-time
- Communication skills
Wig and Breast Care Consultant
Browns More Hair Now Ltd —London
- £14.80 an hour
- Full-time
- Care experience
- Organisational skills
- In-person
Quick apply
6d
Customer Operations Specialist
Octopus Electric vehicles —London
- Full-time
- Hybrid work
- Phone etiquette
Quick apply
Executive Assistant & Brand Coordinator to the Founder
SKINBOSS LTD —Chelmsford
- £15 - £17 an hour
- Part-time
- Hybrid work
- Computer literacy
- Basic maths
- English
- Free parking
- Work from home
Quick apply
1d
Scheduling Team Member / Administrator
Quest Medical UK Ltd —Brentwood
- £24,000 a year
- Overtime
- Microsoft Office
- Administrative experience
- Accounting
- Free parking
- Health & wellbeing programme
Quick apply
14d
Client Engagement Manager
Monotype —London
- Full-time
- Analysis skills
- Travel
- Mentoring
Customer Success Specialist
Lassie —London
- Hybrid work
- English
- Work from home
Quick apply
13d
Business Support Administrator
Churchill Group —London
- £33,000 - £35,000 a year
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee discount
- Sick pay
Quick apply
5d
Renewable Energy Consultant
Trusted Home Solutions Ltd —Billericay
- £24,420.00 - £72,904.30 a year
- Full-time
- Sales
- Customer service
- Organisational skills
- Free parking
Quick apply
2d
Customer Service Representative
Premier Property Education —London
- £28,000 - £32,000 a year
- Weekend availability
- Microsoft Word
- Microsoft Outlook
- English
- Free parking
Quick apply
9d
Customer Support Specialist (UK-Slick)
DaySmart Software —London
- £25,000 - £300,000 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
Quick apply
5d
Collections Specialist
Updraft —London
- Full-time
- Hybrid work
- Financial services
- AI
- Communication skills
Quick apply
7d

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customer experience specialist jobs near basildon, ess

Customer Experience Specialist (Automotive)

Percepta -
Basildon

Quick apply

Job details

Permanent | Full-time
£27,275 a year
14 days ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Private medical insurance
Employee discount

Qualifications

Live chat
Customer service
Microsoft Office

Full job description

Customer Experience Specialist (Automotive)
GB-Essex-Basildon

Description

Customer Experience Specialist (Automotive)

At Percepta, we bring first-class service across each market we support. As a CX Specialist in the United Kingdom, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture

Employment Details:

Contract Type: Full-Time/Part-time, Permanent, hybrid, 2 days onsite/3 days home
Working Hours: 37.5 hours per week, on a weekly rotational shift pattern
Full time - between 8am and 6pm - Monday to Friday and occasional Saturdays (Approx 1 in 6)
Part time - Monday to Friday 9am - 2pm or 09:30am - 2:30pm and occasional Saturdays (Approx 1 in 6)
Salary: £27,275 + performance bonus (On-target earnings: £28,275–£28,775)

Training: Must be available to attend training from Monday 29th June until Friday 7th August.

Start Date: Monday 29th June 2026

Love helping people and solving problems? This role is for you!

We’re looking for Customer Experience Specialists who enjoy building real connections with people, problem-solving on the spot, and being the voice of support for a globally recognised automotive brand.

What You’ll Be Doing

In this role, you will take ownership of customer cases from first contact through to full resolution, ensuring a smooth and positive experience at every stage. You’ll work to reduce vehicle off-road time by proactively coordinating support and keeping customers fully informed throughout the repair process. You will also provide guidance when repair delays occur, including issues related to parts availability, dealer concerns, and complaint handling. In addition, you’ll review and respond to requests for financial support on vehicles outside of warranty, carefully balancing customer needs with business policies. Collaboration will be key, as you work closely with internal teams across the organisation to share information, resolve complex cases, and deliver the best possible outcomes for customers.

During a Typical Day, You’ll

Deliver a friendly, knowledgeable, and efficient customer experience via phone, email, and chat

Act as a go-to expert on vehicle products, services, and support resources

Build trust by listening, understanding, and following through on customer needs

Liaise with dealerships, technical support, and internal teams to ensure issues are resolved

Document cases in our CRM system and ensure updates are timely and accurate

Use tools like service plans and goodwill options to keep customers happy

Participate in customer-focused campaigns or service improvement projects

Stay calm, professional, and positive even when things get tough

What You Bring To The Table

Genuinely enjoy talking to people and making their day easier

A natural communicator, both written and verbal, with great attention to detail

Experience in customer service or a contact center

Can juggle multiple tasks and priorities while staying cool under pressure

Tech savvy, comfortable with MS Office, email, and can quickly learn new systems

Team player who jumps in to support colleagues and solve problems together

What You Can Expect

22 days Annual leave to start, increases by 1 day on anniversary of start date for the first 5 years, meaning a potential maximum of 27 days annual leave plus bank holidays.

Company pension

Life Assurance 4 x annual salary

Contributory pension scheme

Private Medical and Insurance and Discounted dental scheme

Comprehensive travel insurance for you and family in line with Scheme rules

Discounts on brand new vehicles

Employee Assistance Program (EAP)

Cycle to work scheme

A Bit More About Your Role

Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.

Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we:

Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.

Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.

Leave it better – We take ownership and leave every process, person, and place better than we found it.

Win together – We succeed as one—celebrating, supporting, and showing up for each other.

Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.

Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.

#LI-hybrid

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Refine Your Search

customer experience specialist jobs in basildon, ess

Customer Experience Specialist (Automotive)

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