About the Role
We are looking for an organised, proactive and customer-focused Sales Administrator to join our growing team. This role is integral to supporting the Sales Department and ensuring exceptional service is delivered to customers at every stage of the order process.
As a key link between customers, Sales Representatives, warehouse, logistics providers and internal departments, you will be responsible for managing customer orders, coordinating deliveries, maintaining accurate records and providing first-class administrative support. This is an excellent opportunity for a highly organised individual who enjoys building strong customer relationships and thrives in a fast-paced environment.
Key Responsibilities
Sales & Customer Support
- Process customer orders and enquiries accurately and efficiently to meet customer expectations.
- Provide administrative support to your designated Sales Representatives and wider sales team regarding customer orders, stock availability and account queries.
- Ensure all enquiries relating to existing customer accounts are managed promptly and communicated to the relevant departments.
- Act as a key point of contact for customers regarding products, orders, deliveries and account-related queries.
- Contact customers via telephone and email to arrange deliveries and proactively promote new products to increase sales and brand awareness.
- Be the first point of contact for customer complaints, ensuring issues are escalated to the appropriate department for resolution.
Order Management & Logistics
- Check stock availability and communicate to customers.
- Advise customers of out-of-stock items, provide estimated delivery dates where possible and suggest suitable alternatives.
- Manage and maintain the department's order book, tracking orders, dispatch dates and back orders.
- Liaise with warehouse teams to coordinate stock picking and ensure pallet and carton loading calculations are accurate.
- Coordinate deliveries with logistics providers and warehouse teams to ensure customers receive orders on time.
- Liaise closely with the Shipping Department to support the efficient movement of goods.
- Investigate missing or damaged stock deliveries and arrange credits where required.
- Work alongside Credit Control to ensure payment has been received for pro-forma orders prior to dispatch.
Administration & Reporting
- Answer incoming calls professionally and courteously, directing enquiries appropriately and taking accurate messages when necessary.
- Compile accurate customer sales reports to support Sales Representatives in monitoring stock levels and sales performance.
- Pack and distribute product catalogues to customers at the start of each season to promote new product ranges.
- Assist with general administrative duties to support the smooth running of the business.
Team & Business Support
- Assist with providing refreshments and hospitality during customer visits, ensuring an excellent customer experience.
- Support and develop fellow team members when required to maximise team performance and contribute to a positive working environment.
- Attend and assist with organising trade exhibitions and customer events to showcase new products and strengthen customer relationships.
- Participate in warehouse stock takes to monitor stock levels, identify discrepancies and maintain accurate inventory records.
- Undertake additional ad-hoc duties as required to support business operations.
Qualifications
- GCSEs (or equivalent), including passes in English and Mathematics.
Experience Required
- Minimum 2 years previous experience in a Sales Administrator, Customer Service Administrator, Sales Support or similar role.
- Proven experience processing a high volume of customer orders.
- Previous customer service experience with a strong focus on delivering excellent customer care.
Skills & Knowledge
- Microsoft Office skills, including Word, Outlook and Excel plus experience of ERP/CRM systems – Microsoft NAV or D365 preferable.
- Excellent telephone manner and interpersonal communication skills.
- Strong organisational and time-management abilities.
- Ability to prioritise workloads and manage multiple tasks effectively.
- Strong attention to detail and accuracy.
- Experience working with order processing and stock management systems would be advantageous.
Personal Qualities
- Proactive, self-motivated and able to meet deadlines.
- Exceptional attention to detail and commitment to accuracy.
- Takes ownership and accountability for their work.
- Professional, honest and effective communicator with colleagues, customers, and suppliers.
- Positive and enthusiastic approach to work.
- Strong customer-focused mindset.
- Ability to work independently using initiative while also contributing as part of a team.
- Willingness to learn, develop and support others.
- Strong problem-solving skills and a flexible approach to changing priorities.
If you are a highly organised individual with strong customer service skills gained in an office environment and a passion for delivering excellent support, we would love to hear from you.
NO AGENCIES
Pay: Up to £28,000.00 per year
Benefits:
- Casual dress
- Company pension
- Free parking
Ability to commute/relocate:
- Basildon SS14 3BX: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (required)
Experience:
- Office Administration: 2 years (required)
Language:
Work Location: In person
